Parcel Panel Returns &Exchange
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
- Pricing
-
Free plan available. Free trial available.
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
- Rating
- 4.9 (632)
- Developer
- Channelwill
Featured images gallery
Make returns and exchanges hassle-free to reduce costs, retain revenue, and drive customer loyalty.
ParcelPanel Returns by Channelwill simplify the returns process to turn returns into exchanges upsell and store credits. The value and benefits include measurable returns of cost savings, improved returns and exchanges management efficiency, actionable returns insights, and driving customer loyalty.
- Exchanges for different items and flexible refunds (store credit, gift card)
- Self-service returns portal and email notifications to drive customer loyalty
- Unlimited carrier integrations for better return label rates and free pickup
- Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri
- Built for Shopify & Auto-tracking return shipment status
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
Languages
English
Works with
- Checkout
- Customer accounts
- DHL
- FedEx
- UPS
- Canada Post
- Hermes UK
- USPS Printless Returns
Categories
Return options
Pricing
Free
Free
- 6 returns per month
- Manage returns in one place
- Branded return page
- Return labels
- Multi-language
- Return rules
- Email notifications
Essential
$20 / month
or $192/year and save 20%
60 returns per month, $0.45 per extra return
- All Free features
- Flexible customizable refund solutions
- Flexible exchanges
- Restocking fee and return shipping fee
- Better rate labels
- Embedded return page
- Customer account return widget
- Customize page domain
7-day free trial
Professional
$59 / month
or $552/year and save 22%
120 returns per month, $0.45 per extra return
- All Essential features
- Exchange upsell
- Unlimited carrier connection
- Free pickup
- Workflows
- Auto-track return shipment status
- Returns advanced analytics
- Onboarding support
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (632)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining returns and exchanges, enhancing customer satisfaction with quick resolutions. It offers features like built-in templates, direct linking, and customizable packing slips, ideal for new store owners. The app is noted for easy setup, integration with Shopify, and responsive support available even on weekends and holidays. Merchants appreciate the professional and friendly customer service, improving the user experience for both merchants and customers.
ParcelPanel's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly.
What stands out most is how much smoother the process has become. Customers are happier because they get quick resolutions, and the support team is always responsive whenever we need assistance. Issues get sorted out fast, which takes a lot of pressure off our operations.
Overall, it’s been a great solution that improved satisfaction on both ends—our team’s and our customers’. Highly recommend it!
The product is simple and easy to use, with all functions meeting our needs, and the customer service support is very fast.
Wonderful app and a wonderful service. I had a technical problem that customer service managed to help sort out in the space of 5 mins. Thank you.
Support
App support provided by Channelwill.
Resources
Developer
Launched
June 30, 2023
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