Parcel Panel Returns &Exchange

Parcel Panel Returns &Exchange

Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Rating
4.9 (543)
Developer
Channelwill

Make returns and exchanges hassle-free to reduce costs, retain revenue and drive customers loyalty.

ParcelPanel by Channelwill: simplify the returns process to turn returns into exchanges and store credits. The value and benfits can bring you: measurable returns cost savings, efficiency improvement, actionable insights and data, drive customer loyalty. Returns changemaker!

ParcelPanel by Channelwill: simplify the returns process to turn returns into exchanges and store credits. The value and benfits can bring you: measurable returns cost savings, efficiency improvement, actionable insights and data, drive customer loyalty. Returns changemaker! more
  • Self-service returns portal and email notifications to drive customer loyalty
  • Customized refunds (store credit, gift cards) and return fee & label fee
  • Auto-approve and exchanges to save time on returns management
  • Integration with USPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, Evri
  • Auto-sync loop returns status to Shopify & Auto-tracking return shipment status
Highlights
Popular with businesses in United States
Use directly in Shopify admin

Languages

English

Works with

Checkout, USPS QR Returns, DHL, FedEx, UPS, Canada Post, Hermes UK

Return options

Automated refunds, Manual refunds, Exchanges, Replacements, In-store returns, QR codes, Gift cards, Store credit, Gift returns, Discount code

Return management

Automated approvals, Return portal, Custom policies, Non-returnable items, Return windows, Return reasons, Multi-language, Shipping labels, Return tracking, Email notifications, Custom branding, Refund management, Stock updates, Customer blocklists, Analytics

Labels and packaging

Label creation, Packing slips, Return labels, Delivery dates, Multi-language, Shipping rates

Managing shipments

Order sync, Real-time tracking, Email notifications

Pricing

Free

Free to install

6 returns per month

  • Unlimited carrier connection
  • Branded & embedded return page
  • Return labels
  • Eligibility rules
  • Return reason and analytics
  • Email notifications

Essential

$20 / month

or $192/year and save 20%

60 returns per month, $0.45 per extra return

  • All Free features
  • Flexible return solutions
  • QR returns
  • Multi-language
  • Variant exchange
  • Return fee & Label fee
  • Unlimited carrier connection

7-day free trial

Professional

$59 / month

or $552/year and save 22%

120 returns per month, $0.45 per extra return

  • All Essential features
  • Auto-approve
  • Auto-track return shipment
  • Auto-exchange
  • Return rewards
  • Unlimited carrier connection
  • Onboarding meeting

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (543)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for improving the returns process, noting its user-friendly interface and easy setup. It features customizable returns and exchange options, and a seamless integration with Shopify's shipping/returns policies. The customer support is frequently praised for its responsiveness, especially during holidays and late hours, with special mentions of team members Donna, Jessca, and Kath. This app is valued for its robust features and exceptional support, enhancing both customer satisfaction and operational efficiency.

August 8, 2024

Great app, great support, the only thing is that I didn't realize that notification emails about returns should be turned on manually.

Brushora
United States
28 days using the app
August 8, 2024

The up makes it easier to manage returns, but I'm still trying to understand it a little more.

Meliora
United Kingdom
About 1 month using the app
September 20, 2024

Looked at many apps to compare features and functionality. If you are looking at this one now, do not hesitate in giving it a go. Such a great and easy to use app and the customer service is incredibly quick and to the point. Amazing service from Donna thank you so much!

HikeWare
United Kingdom
About 11 hours using the app

Support

Channelwill can answer any questions you have about Parcel Panel Returns &Exchange.

Developer

Channelwill

8 The Green Ste A, Dover, DE 19901, Kent, Kent, DE, 19901, US

Launched

June 30, 2023

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