Parcel Panel Returns &Exchange

Parcel Panel Returns &Exchange

Built for Shopify
Free plan available. Free trial available.
Rating (4.9)
Reviews
Developer

Highlights

Meets Shopify's highest quality standards for speed, ease of use, and merchant value

Popular with businesses like yours
  • Based in United States
Built for your business
  • Use directly in Shopify admin

About this app

Launched

June 30, 2023

Languages

English

Works with

Shippo, Sendcloud, DHL, FedEx, ShipStation, USPS

Make returns and exchanges hassle-free to reduce costs, retain customers and recapture revenue.

ParcelPanel by Channelwill: simplify the returns process to turn disappointment into opportunity. ParcelPanel Returns enables you to give customers peace of mind with a self-service return center and email notifications with real-time status updates, necessary shipping instructions, and return labels international, returns, and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales.

ParcelPanel by Channelwill: simplify the returns process to turn disappointment into opportunity. ParcelPanel Returns enables you to give customers peace of mind with a self-service return center and email notifications with real-time status updates, necessary shipping instructions, and return labels international, returns, and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales. more
  • Create a branded experience by return portal/return center, email notifications.
  • Customized refunds (store credit, gift cards) and exchanges with happy returns.
  • Prevent fraud by smart eligibility rules like return window, and return reasons.
  • Integration with Sendcloud, Shippo, DHL, Shipstation, FedEx, QR scan Returns.
  • Seamlessly integrates with Shopify auto-sync loop returns status to Shopify.

Pricing

Free

Free to install

6 returns per month

  • Manage returns in one place
  • Branded and embedded return page
  • Return labels
  • Eligibility rules
  • Return reason and analytics
  • Email notifications

Essential

$20 / month

60 returns per month, $0.45 per extra return

  • All Free features
  • Flexible return solutions
  • QR code returns
  • Custom domain
  • Return page multi-language
  • Variant exchange
  • Return fee & Rewards

7-day free trial

Free

Free to install

6 returns per month

  • Manage returns in one place
  • Branded and embedded return page
  • Return labels
  • Eligibility rules
  • Return reason and analytics
  • Email notifications

Essential

$20 / month

60 returns per month, $0.45 per extra return

  • All Free features
  • Flexible return solutions
  • QR code returns
  • Custom domain
  • Return page multi-language
  • Variant exchange
  • Return fee & Rewards

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

448 reviews

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this tool for streamlining returns and exchanges, offering customizable reasons and various refund options. It's praised for its clean interface, speed, and efficiency. The customer support team is highly commended for their prompt and professional service. Despite requiring some self-configuration, it's seen as a minor issue. The free cost makes it a valuable resource for all merchants, particularly those with new stores.

April 30, 2024

Very happy with this app. Works well and the chat support is always quick and they do their best to help.

Lucia the Label
Australia
3 months using the app
Edited May 15, 2024

Okay, 2 words to describe this app: SIMPLY AMAZING

I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it.

A special thanks to Donna for her quick help every time I have a question.

PERFEX Industries
Canada
4 months using the app
March 20, 2024

This apps seems to do it all. Allows you to customize your returns and exchange options. It also has a built in shipping/returns policy. I contacted Parcel Panel Returns & Exchange at 9:30 pm, not sure what i was expecting, but was pleasantly surprised when Dee responded. I had a question about branding and Dee was very helpful, polite and awesome to chat with all while helping me quickly. The entire interaction was less than five minutes.

Turns out, not only is this a good app to use but their customer service is great too.

Terrell's Corner
United States
5 days using the app

About this app

Launched

June 30, 2023

Languages

English

Works with

Shippo, Sendcloud, DHL, FedEx, ShipStation, USPS

Built by Channelwill

About Channelwill

5.0 average rating

5 years building apps for the Shopify App Store

SHOP 185 G/F HANG WAI IND CTR NO 6 KIN TAI ST TUEN MUN NT, HONG KONG, HK, 999007, HK

Support

Send a message

returns@channelwill.com

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