Reviews (177)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to create complex, customized shipping rules, including free shipping and flat rates based on specific conditions like location and product type. They praise the responsive customer support for aiding with setup and ongoing use. Despite some initial complexity, the app is user-friendly once configured and integrates smoothly with Shopify, enhancing business efficiency and customer satisfaction at a cost-effective price.

February 6, 2026

I cannot recommend Parcelify enough. Setting up a store with highly specific shipping needs and a large catalog is a daunting task, but this app handles it flawlessly. It is incredibly extensive and manages my complicated shipping rates across different countries with ease.

What truly sets them apart, however, is the customer service. The support I’ve received while setting up our store has been absolutely spectacular. They're responsive, knowledgeable, and genuinely helpful. If your business has complex shipping requirements, this is easily one of the most essential tools you can have in your Shopify stack.

Treatspree
United States
8 months using the app
February 2, 2026

The Parcelify team have been great, quick & super supportive in my query with their app. Thanks Guys. Tracey

UK Grocer
New Zealand
Over 8 years using the app
December 18, 2025

I’ve only just started using Parcelify and would usually prefer to use a product for longer before leaving a review, but the level of service alone deserves five stars. Alex and the Parcelify team have been instrumental in finally allowing me to launch my website.

I sell fragile vintage furniture and work with multiple couriers operating along specific routes throughout NSW, QLD, VIC and other major cities. Previously, I was providing individual shipping quotes for every order. I opted for the White Glove setup service, and there is no way I could have implemented this system on my own.

There were easily 60+ emails back and forth while troubleshooting and refining the setup. Alex helped me develop a workable shipping structure where pricing is calculated based on both weight and postcode. I also sell homewares with flat rate Aust wide. Throughout the process, he was patient, professional and incredibly generous with his time—even when I upgraded my Shopify plan and moved from universal shipping to CCS mid-setup.

Everything is working smoothly so far. I would highly recommend Parcelify to anyone who needs highly customised shipping rules. If more than five stars were possible, I’d give them.

COLLECTORS EDIT
Australia
About 2 months using the app
October 17, 2025

We've been using Parcelify for years since we have a much more complex set of conditions for different shipping scenarios than Shopify accounts for out of the box. It works wonderfully. The support team is also quick, knowledgeable, polite and effective. Full marks! Love it.

Stay Home Club
Canada
Over 7 years using the app
January 22, 2026

¡Excelent attention from Alex!
Issues have been resolved quickly

MyScrubs Uniformes Clínicos
Chile
10 months using the app
December 19, 2025

The biggest advantage is that it doesn’t require Carrier Calculated Shipping (CCS), which makes it super easy to use even on Basic Shopify plans. Setting up shipping rates is really flexible, especially for the UK, with detailed Postcode Area and Outward Code lists for UK mainland, saving us a ton of time gathering all the info ourselves.

The support team is also very professional and helped us solve any issues.

The only improvement we’d love to see is a live chat support option, so we could get help more directly and in real-time instead of relying on emails.

airsupremebags
United Kingdom
1 day using the app
October 24, 2025

Extremely adaptable to my peculiar requirements. Support provided is excellent.

Major Safety
United States
Almost 8 years using the app
August 21, 2025

Great app. Let's you set up shipping rules as simple or as advanced as you want to make them. And it's a rock-solid platform that stays up-to-date with Shopify changes.

KCT Direct
United Kingdom
Over 4 years using the app
January 4, 2026

OMG. So hard to use. First step is to set my shipping location. But there is NO button for the shipping location.

Difficult Creek
United States
11 minutes using the app
Clever Few Corp replied January 5, 2026

Hi there!

Thank you for reaching out. Our support team is trying to connect with you to help you sort through this confusion.

You're right, our documentation does say the first step is adding a location. For shops like yours, which do not have Carrier Calculated Shipping (CCS) this step isn't necessary. All shipping rates are connected to your default location. We'll get our documentation fixed.

In the mean time we'll keep trying to connect with you. If you could check your spam folder that would be much appreciated.

Best,
Richard

August 28, 2025

Parcelify allows per-item-based as well as price-based shipping. We use it to specify postal code regions for different product tags. The support by Alex was also excellent.

Holly Wood Design Studio
South Africa
22 days using the app