Parcelify: Shipping Rates

I have been using Parcelify for many years and have multiple Shopify stores that use it. Every time I have a question, I get a thorough answer explaining exactly what to do. Just had a question today, and within minutes, a detailed explanation with screenshots was provided.

Kudos to the Parcelify team for not only great support but also an excellent product that handles so many different and complex shipping scenarios. As you can see, I highly recommend giving them a try.

I was looking for a shipping rule solution, as my customers were often getting charged for 2 lots of shipping if buying a certain item along with something else, which I wasnt comfortable with.

I had a few issues setting this up, as I have quite complex shipping rules, and also zero ability when it comes to anything to do with computers. I was getting stressed out as I couldn't work out what I was doing wrong. I eventually messaged the support and instantly wished I would have done it much sooner. Alex was great, put me at ease, reassuring me that my shipping rules would be sorted. Just like magic, in no time at all, Alex replied confirming that my rules had been set up, and asked me to check and confirm. Everything worked as expected, and I cannot thank Alex enough.

I've now had Parcelify running for a while, and its great. Its makes my life so much easier, allowing me more options for shipping rules than the standard options on Shopify.

Thank you team.

When looking at a shipping app, we looked at a few, but opted for Parcelify as it was flexible enough to work with our needs and also gives us options for future growth. We did have a couple of issues, one was activating CCS on Shopify, the other related to migrating from a Dev store to live. I have to say, the support from the team at Parcelify was excellent, and helped get both issues sorted really quickly and importantly painlessly. Well Done guys, great product, fantastic support.

I cannot recommend Parcelify enough. Setting up a store with highly specific shipping needs and a large catalog is a daunting task, but this app handles it flawlessly. It is incredibly extensive and manages my complicated shipping rates across different countries with ease.

What truly sets them apart, however, is the customer service. The support I’ve received while setting up our store has been absolutely spectacular. They're responsive, knowledgeable, and genuinely helpful. If your business has complex shipping requirements, this is easily one of the most essential tools you can have in your Shopify stack.

A wonderful app which really helps for stores like ours where shipping can get complex! Super helpful with great functionality and customer support is excellent - Alex helped me install the app and answered my queries and questions quickly and in detail, while being super friendly and welcoming 10/10 stars!

The Parcelify team have been great, quick & super supportive in my query with their app. Thanks Guys. Tracey

¡Excelent attention from Alex!
Issues have been resolved quickly

I’ve only just started using Parcelify and would usually prefer to use a product for longer before leaving a review, but the level of service alone deserves five stars. Alex and the Parcelify team have been instrumental in finally allowing me to launch my website.

I sell fragile vintage furniture and work with multiple couriers operating along specific routes throughout NSW, QLD, VIC and other major cities. Previously, I was providing individual shipping quotes for every order. I opted for the White Glove setup service, and there is no way I could have implemented this system on my own.

There were easily 60+ emails back and forth while troubleshooting and refining the setup. Alex helped me develop a workable shipping structure where pricing is calculated based on both weight and postcode. I also sell homewares with flat rate Aust wide. Throughout the process, he was patient, professional and incredibly generous with his time—even when I upgraded my Shopify plan and moved from universal shipping to CCS mid-setup.

Everything is working smoothly so far. I would highly recommend Parcelify to anyone who needs highly customised shipping rules. If more than five stars were possible, I’d give them.

We've been using Parcelify for years since we have a much more complex set of conditions for different shipping scenarios than Shopify accounts for out of the box. It works wonderfully. The support team is also quick, knowledgeable, polite and effective. Full marks! Love it.

The biggest advantage is that it doesn’t require Carrier Calculated Shipping (CCS), which makes it super easy to use even on Basic Shopify plans. Setting up shipping rates is really flexible, especially for the UK, with detailed Postcode Area and Outward Code lists for UK mainland, saving us a ton of time gathering all the info ourselves.

The support team is also very professional and helped us solve any issues.

The only improvement we’d love to see is a live chat support option, so we could get help more directly and in real-time instead of relying on emails.