Better than shopify default. Richard gave me a personal call to resolve it. Excellent CS. This is absolutely a great app to use if you have dynamic variants or you want to create shipping by collections. Huge one.
Hey Watt Wagons!
We are happy to help all our customers! All you have to do is shoot us an email. A member of our team is in the process of replying to you right now!
Shipping on the Shopify platform is very complicated, seemingly simple things often to turn out to be far more complicated than they need to be. We actually checked, and your rates are working on the Parcelify side - our team will help fix your configuration on the Shopify side of things to get things working again.
After adding a bunch of countries to Rest of World shipping zone, most of them disappear, although I continuously save it! Hope that it will not happen again. However, compared to Shopify's, this app really knows what shipping rules mean and should be.
Thank you for reaching out. That does sound like a very frustrating experience. We don't want any of our customers going through anything like that while they use our application. I assure you, this is the first report we've had of this. We will start investigating to see what happened immediately.
I'm going to reach out to you from our support email. We will get everything worked out.
We Are Planet Hope
The support is awesome! Very friendly and helpful :) It's a shame that shopify causes so many issues with shipping, but it's nice to know the people at parcelify have our back!
Thank you for your kind words! I'm glad we had a chance to chat about ways that we can improve and I look forward to taking your ideas to the team.
Decor Walls & Flooring
The support is excellent for this App, Alex really helped to resolve my issue, very knowledgable and friendly! Thanks Alex!
You can create really powerful shipping rules with Parcelify, and the support team are super helpful and quick to respond - even helping troubleshoot errors in any rules we have set up!
Oakleys Garden Machinery
Our site uses a large variety of shipping methods. Of which all get affected by whether or not the item is or is not in stock. The Parcelify App so far seems to be doing a great job of making the shipping side of our site a better experience for our customers, as well as making our lives much easier to manage it. But most of all I have to say a big thank you to Aaron who did a fantastic job of getting us going. Top class customer service!
Fairweather Brewing Company
Fairly customizable, does the basics of what is needed. Support is excellent, fast & helpful. Costly
Flexible app! Excellent support! I demanded for no less than these and Parcelify delivers. My store requires a complicated shipping rate configuration; I emailed customer support and before I knew it, a team of experts was working on it including the co-founder! They even worked on weekends to further perfect the overall set-up. Now my store: (1) offers Free shipping worldwide for purchases $xx.xx and above but only if these come from the same location/app; (2) limits shipping to US only for a certain group of products; (3) offers Free shipping to a certain country for a certain group of products; (4) and so much more. Thank you Aaron and Parcelify for the attention and great support!!!
Flexible app with great service! Allows for the variables we need to ship our furniture all over the country and control the customer experience and pricing.
Mudbrick Herb Cottage
So far so good. The support is 5 stars! Got my shipping rules set up with ease and it seems a lot less complicated than many other options I tried.
Haven't gone live with the migration yet, but the few tests so far have worked well.