Overall rating Based on 208 reviews
Paint the Day Designs
AMAZING customer service! I had no idea what I was doing and emailed telling them exactly what I wanted to do. In less than 24 hours I received an email requesting information from me on the set up I wanted to do and again, in under 24 hours I received a detailed instruction email personalized to me and my shop. I had a little difficulty as I worked with it due to my own lack of knowledge on the tech end and they were so accommodating in providing screenshots and even the exact settings because I have a lot of custom variants on drop shipping items. Aaron with customer service worked with me for about 4 days back and forth with around 11 emails and my shop is up and running. Thank you so much! This product is exactly what I need for being able to use integrated services from websites who do fulfillment with shipping with flat rates.
German Toy Store Ltd.
Brilliant app to setup different shipping rates based on country, product etc. Had to get used to the logic for some filters, but support was really responsive and helpful.
Brilliant app! It fills in the gaps from the native Shopify Shipping, enabling precise shipping rates when needed. And customer service is a pure delight, fast, friendly, with clear and illustrated explanations. Highly recommended.
True Bites Family Butchers | Online Meat Shop
Very useful app that has allowed me to implement sur-charges for specific post-codes (UK based), which is real positive.
The one negative I've found while using the app is that you can't implement specific shipping rates based on customer tags, this is a real draw back for me, and may be the reason I end up looking elsewhere. Other shipping apps offer this function, which is the main reason I can't give the app a 5/5 review.
Thanks for your review and the kind words, we are sorry to see you go.
I’ll be honest, we are a little bummed with the 3-star rating but you didn’t say anything untrue or misleading. We don’t currently offer the ability to set rates based on customer tags. That’s a fact.
It is a feature we have considered adding but it hasn’t made it to the top of our priority list. If it was easy to do we certainly would, however Shopify doesn’t send any customer tag information when they send a rate request as part of the Real-Time Carrier API. That means we will have to get that information in other ways, and the effort required to download, save and continuously sync that data back to your shop and make sure it is alway right is significant.
If/when we add customer tags I’ll be sure to reach out to you. Hopefully you’ll give Parcelify another shot at that time.
The Gift Shop (Oulton Broad)
The most important app I use on both of my Shopify stores, allowing me to define UK shipping by postcode area.
It uses a system called RegEx which takes a bit of getting used to, but once you've got your head around it is very logical to use. You won't get this set up in 5 minutes, give yourself time to go through it and it can be very powerful getting the results you want.
You will need access to the Real-time Shipping feature of Shopify, which is not given as standard. But don't listen to the negative reviews here, you don't need the expensive higher Shopify plans - just pay your Shopify Basic plan subscription for 1 year in advance and speak to the Shopify Gurus who will then give access to Real-time Shipping for free (and paying up-front also gives a discount on the Shopify Basic plan cost).
I had an issue with a bit of bug in how I had set up my rates in Parcelify, meaning that some postcodes where not giving the shipping costs I wanted. The support from Parcelify was excellent - shout out to Alex! - who spent time and effort to get my rates RegEx updated so they could cope with all variations of how customers might enter their postcode.
If you have specific needs for calculating postage beyond what the Shopify standard postage rates can manage then Parcelify is a great option!
So far so good- we added this app out of a desperate need for per item shipping, and it's been very easy to set up. Support has been incredibly responsive and helpful.
Parcelify is the main reason I'm able to move my store over to Shopify, simply because I sell items such as stickers and pins that are nearly impossible to calculate a fair price for with Shopify's native options being only Pricing and Weight. With Parcelify's custom rate options filtered through criteria such as Product Tags (and much more), I was able to finally create the best shipping rates for my customers in Shopify! The fact that this is 7.99/month also, which is the cheapest I've seen around, is a huge bonus since the shipping rate options were all I needed.
Their guide to using the app is super thorough, and even if there's an error you can't figure out, their support is personable and helpful, and they really take the time to figure out exactly what you need to make your store work (thanks again Richard)!
I received unbelievably amazing support from Parcelify on a weekend, both Sat and Sun morning! Not only were my specific needs answered by Nick, he helped out on the backend and set up rates for me. I’m now able to ship varied items in different packages at different rates. I definitely recommend adding Parcelify so that you can get your shipping the way you want it.
Meine kleine Farm
Good & easy app, as well as good and quick support! Exactly the solution we were looking for. Thanks for your app!
Parcelify helped us add a custom USPS Media Mail shipping rate that only shows for customers who are buying our college guidebook and not other merchandise. Their customer service has been superb with helping a very amateur Shopify user get this app to work for our needs.