Reviews (310)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for improving shipping efficiency and accuracy, especially for complex shipping requirements. It offers customizable shipping rates based on location, weight, and product type, and supports detailed rules like postal code exclusions and surcharges. The app is noted for its reliability in handling large volumes of shipping data and for enhancing customer satisfaction by reducing manual efforts. Additionally, the customer support team, particularly individuals like Alex and Christian, is praised for their quick and effective assistance.

August 28, 2017

This doesn't work on the Shopify basic plan. Another review says that it works on the "lowest plan". This is highly misleading. The app description should be more straightforward.

Meow Hi
United States
9 days using the app
Clever Few Corp replied July 8, 2019

For Parcelify to work we need the details of the order those details get shared through the Carrier Service API. Without that we don't get the details of the order and can't calculate rates.

There are 3 ways to get the Carrier Service API:
1) Advanced Plan- The Carrier API is included by default.
2) If you change your billing on your plan to annual billing you get access to the Carrier Service API
3) You can pay for it directly to Shopify.

For more information about how to get the Carrier Service API please contact support@shopify.com

We too wish it was available by default to all merchants regardless of their plan. :(

December 28, 2017

Wanted to add a free shipping option, but exclude certain regions. Parcelify did everything we wanted in a clean, simple interface.

Emmanuele Design
United States
About 5 hours using the app
October 15, 2017

If your store offers free shipping on other products but want to offer a few other items on Free+Shipping format, this app doesn't allow that. The customer will still see and be able to select "Free Shipping" option (and of course, they would).

Wish this app has a video tutorial at least.

Shopify emailed the developers of this app for me to see if they have solution. It's been 5 days and no response at all. So I've deleted it.

Zooteapia
United States
4 days using the app
Clever Few Corp replied July 8, 2019

Hey there,

Sorry to read of your bad experience. in June 2018 we (Clever Few) took over operations of Parcelify and if you look through the reviews since then you'll see plenty of praise for our customer service.

You definitely can do free+shipping options and restrict the free rates to specific orders using Parcelify.

If you are still interested and would like some assistance getting setup we'd be thrilled to help you. our email is parcelify-support@cleverfew.co

We'd love to hear from you :)

June 2, 2016

I have a store running on shopify but cant be installed because this app is only for unlimited plans. Please do try to include other plans! : )

Geisha Pearl
Singapore
3 days using the app
Clever Few Corp replied July 8, 2019

Slight correction Parcelify does not require the advanced plan but in order for Parcelify to work we do need the details of the order. Those details get shared through the Carrier Service API. Without that we don't get the details of the order and can't calculate rates.

There are 3 ways to get the Carrier Service API:
1) Advanced Plan - The Carrier API is included by default.
2) If you change your billing on your plan to annual billing you get access to the Carrier Service API
3) You can pay for it directly to Shopify.

For more information about how to get the Carrier Service API please contact support@shopify.com

We too wish it was available by default to all merchants regardless of their plan. :(

Edited April 18, 2019

Its a great concept, but its not working for me some rates work that I set up others dont, Im using the exact same rules but its not working. Ive reached out to Shopify who sent a request to contact me and I also sent an email and no response. This is really putting a damper on business and I cant wait for a response.

Tie-Fly
United States
2 days using the app
Clever Few Corp replied April 18, 2019

Hey Tie-Fly,

Thanks for reaching out. We are sorry to hear about your frustrations, we definitely want to get you all sorted out as quickly as possible.

Looking into this it appears our support team replied about 2 hours before you posted your review. Can you do us a favor and check your spam?

Thanks!

March 15, 2017

This would be useful but Shopify forces shops to upgrade. This type of shipping profile is available for free on Big Commerce Etsy and Amazon.
I have written Shopify support dozens of times and the developers do not respond about making this an option for ALL Big and small

Theme Fragrance
United States
2 days using the app
February 15, 2017

Like many needed a simple solution to address the challenges of shipping product that varies widely in size and weight. Tried unsuccessfully to make it work in the native shipping rate module. Installed this app and in a matter of minutes had painlessly created three custom shipping rates that will work for my business and make our customers happy. The only adjustment I needed to make was to change over some of my product weights from lbs to grams. I believe this app will allow us to get aggressive with sales offerings by customizing shipping rates in lieu of the generic rates we have been using. Thank you!!!

Tubtrugs
United States
About 2 hours using the app
Edited March 1, 2017

I wish we could have used this app but unfortunately the current Shopify plan that we are on does not allow us to use this app. Shopify requires us to upgrade to the highest plan or pay $20 per month to get access to it. Unfortunately as a smaller company we didn't see this viable, so will be looking for another app alternative. From what I have read, the Parcelify app does sound very appealing. It would be great if Shopify / Parcelify could offer a free trial before signing up to the monthly fee.

Sykes Racing
Australia
1 day using the app
December 28, 2016

Totally amazing! This is the missing piece of the puzzle you need if you need to do things like exclude items from Free Shipping or want avoid entering hundreds or thousands of weight based rates for a carrier that does not have a real time rate calculator for Shopify.

Rotofugi Online
United States
About 1 hour using the app
October 21, 2017

I was really happy to come across this app. I offer free personal hand-delivery to customers that live in the 3-county Capital Region of my state where 99% of my business is advertised to. The only way for me to offer that option is to put the details on the shopping options list. But if a customer from outside the area (ie: anywhere else in the Country) orders from my store, there is nothing stopping them from choosing free shipping - which comes directly out of my profits. Unfortunately, this app is only for Advanced Shopify plans. My store is not busy enough yet to justify upgrading so unfortunately I cannot use this app.

High Voltage Coffee Tea
United States
About 17 hours using the app
Clever Few Corp replied July 8, 2019

That is not entirely accurate, though we share your frustration.

For Parcelify to work we need the details of the order, those details get shared through the Carrier Service API. Without that we don't get the details of the order and can't calculate rates.

There are 3 ways to get the Carrier Service API:
1) Advanced Plan- The Carrier API is included by default.
2) If you change your billing on your plan to annual billing you get access to the Carrier Service API
3) You can pay for it directly to Shopify.

For more information about how to get the Carrier Service API please contact support@shopify.com

We too wish it was available by default to all merchants regardless of their plan. :(