Parcel Panel Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (4,617)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining shipping communications, noting its user-friendly interface and easy setup. It supports multiple carriers and offers customization options, including the ability to remove branding. The app integrates seamlessly with Shopify and is praised for its performance. Customer support is responsive, assisting effectively with customization and integration challenges.
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Worst app ever, all the emails and notifications end up in customer's spam folders. After this, I asked for help and they asked me to configure Klaviyo to trigger the emails but without any templates.
Really a waste of time and energy.
Hi Graphene X,
We understand how frustrating it can be when our app doesn't live up to your expectations, and for that, we sincerely apologize. Our team is disappointed that we couldn't meet your needs this time, and we take full responsibility for that.
We value each and every one of our users, and your issue is of utmost importance to us. Rest assured, we are working diligently to find a solution for you. In the meantime, we are helping you create an email template that fits your needs and can be directly used on Klaviyo. We are also assigning you a dedicated account manager who will assist you with any further issues you may encounter with the app. Your account manager has already reached out to you via the email associated with your store with a solution.
We hope you will give us another chance to make things right. We sincerely appreciate your ongoing support and look forward to hearing back from you.
Warm regards,
ParcelPanel Team
Elly very good assistance very fast, thanks for the help
Thank you for the positive feedback! We're glad you're enjoying the app. If you ever need assistance in the future, don't hesitate to reach out to us again.
I love how simple and easy they make it to integrate to your Shopify store plus their support has been a pleasure! Great job guys!
UPDATE:
Hi team,
Zesuir here, the manager of ParcelPanel support team, sincerely hope you are doing very well.
Firstly thanks for your 4-star review left in Shopify App store, your feedback is significant for us to improve our service, really appreciate that.
Sincerely wondering what can we do to make your experience to a 5-star one?
Secondly, recently we specially organized a service team, carefully checked your ParcelPanel account to make sure everything is working perfectly, including the courier matching, store theme adaptability of tracking page, sync and update process, etc,.
If you have any question or concern, please feel free to let us know, we are always glad to help you.
Thirdly, 2020 has gone, Chinese New Year is coming.
On behalf of the entire development team of ParcelPanel, I would like to express our sincere wishes to you and hope that you will get better and better in the new 2021.
Stay Safe
Best Regards
ParcelPanel Support Team
Amazing for tracking shipments on your site. Also prices for each plan is really good for small start ups and big businesses alike. Highly recommend
So far so good. A few bumps here and there but customer service has resolved any issues I had. Would be nice if the customer could just type in order number on tracking page or email address but other than that, pretty good.
Thanks so much! We will consider adding this feature to future updates.
good app, especially the service in the help chat is really good! Also easy to understand & work with for beginners.
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
I really love the app and how it looks but I want to change something in my tracking page, the text shows white and it's not readable because the background is also white. I want to make the text black and I don't know how. Waiting for CS respond, but the app is GREAT!
Hi, we have changed the text color of your tracking page into black, now it looks better. Let me know if you still have questions. My email:parcelpanel100@gmail.com
The app support in prompt in their assistance and solving technical issues, which helps my ecommerce operation a lot.
Hello there!
Thank you for your valuable feedback on ParcelPanel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Lexie | ParcelPanel
Great support. Resolved and answered quickly. However I did have an issue with the tracking information which is not reliable if you dont provide Courier and Tracking Format. I do recommend to request this information by default before enabling instead of letting the app provide inaccurate tracking info.
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
Thank you dear CSR for your help and answering all my questions... I appreciate your efforts Many Thanks
from Cocktaiil
Hi there!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Mig | Parcel Panel