The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
All reviews
Sweet Yourself Vegan
Poor app. Worked for a while but then stopped and they've ignored my requests for help. There's better apps out there
Heirloom Hats
Terrible app. Items supposed to be on a password protected page show up in search bar (which I then removed to counter the problem), but then would also show up in ''other items you might like'' when customers are shopping. Customers have been able to purchase Items at wholesale price, that should have been password protected. Tried to communicate with the app, with no response. Be aware that they also send an email after you delete the app telling you that you have to redownload the app to uninstall properly. I believe this to be a fraud because they get to keep your private information if you reinstall an app 48 hours after having deleted it. I am VERY frustrated with this app that I've had for over a year. Multiple problems, waist of money and of time.
Developer reply
Hi thanks for taking the time to leave this review! On Sep 14, 2021, in response to feedback like yours, we updated our 1-click uninstall tool to greatly improve its speed and reliability. Regarding search and the "other items you might like" suggestions, unfortunately these are provided by 3rd-party services and MagicPass can't always remove products from this list. Luckily there are some workarounds. Typically you can go into the app settings for suggested products and remove collections, or edit the product tags used for suggestions. And for search, we offer suggestions for filtering displayed results in our app. We hope you'll take another look!
Simply Vela Candle Co.
Had issues with the discount not working, contacted customer service several times with no response. Be prepared when you uninstall this app to go through pages of code to remove their CSS. super annoying. Do not recommend.
Developer reply
Hi thanks for taking the time to leave this review! on Sep 14, 2021, in response to your feedback, we updated MagicPass to dramatically simplify how it integrates with your theme. Additionally, we've updated our 1-click uninstall tool to greatly improve its speed and reliability. We hope you'll take another look!
Natural Layers
I removed the app from my store and now all of the pages are blocked. I am missing business because my pages are all blocked and customer orders. I did remove the app as they asked and I'm still having issues. I haven't heard anything from them and it has been two days.
Developer reply
Hi I just wanted to follow up here and make sure you saw my email so we can figure out what’s going on, thanks!
Jacobsen og Svart Coffee Roasters
Not good. Impossible to uninstall, makes your webshop lock so customers cant purchase without uninstalling the app which you have to program. Not a good app - stay away.
Developer reply
Hi, I'm sorry you had a negative experience with MagicPass. Unfortunately once the app is uninstalled we lose the necessary permissions to undo our theme changes (which are required for password protection).
We built an automated tool to make this process pain-free. Please reinstall the app (you won't be billed), then click More Actions > Remove from Store. Then uninstall the app again, and that's it!
If you prefer, we also email you a set of detailed instructions when you uninstall. Just search for the subject:
"IMPORTANT: UNINSTALL MAGICPASS."
Thank you!
Ugarit-Verlag — Buch- und Medienhandel GmbH
I installed this app, put a tag to my name and logged in to the account with my email-address and password. I tried to order a book with discount, but it offers me only the full price. No discount is seen.
Developer reply
Hi, let's get this figured out! We use Shopify’s discount codes, which display on checkout. Could you click “check out” and confirm the discount is shown there? Please send us an email, we would love to help!
Melanie Woods
its terrible! removed all prices from my store before and after login, not happy at all with this and would not recommend.
Developer reply
Hi Melanie! We’re not sure how this could’ve happened, because we do not modify any HTML once a user is authenticated. Could you email us so we can get this sorted out? We’re available ASAP. Support@impress.store - thanks!
Crown Jeweled Cosmetics
App did not work on my store at all. Trued adding a password and adding tags neither option worked. Really wanted to like this app but did not.
Developer reply
Hi we sent you an email to get to the bottom of this! Thanks for the review.
Pepper You
Please DO NOT download this app. I uninstalled it and now none of my product pages work. I would avoid at all costs. Honestly.
Developer reply
Please reinstall, and click “More actions” > “Remove from store” before uninstalling. You won’t be billed for reinstalling. We’ve reached out via our customer support to see if you need any help.
We also sent you an email with these instructions when you uninstalled, just search for the subject “IMPORTANT: Uninstall MagicPass” for more Information.
If you need extra help, this is also mentioned in the Help Guide section of our app.
Gtechniq North America
My admin stopped working on this app weeks ago. I have reached out to the support 5 times without any response. The pw side works, but I have no way to add more pages or retrieve passwords.