Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust and user-friendly subscription management features. It offers flexible billing schedules, various subscription options, and regular feature updates at no extra cost. The app's customer support is noted for its quick and personalized responses. It integrates seamlessly with Shopify and caters to unique business needs, such as bi-monthly subscription box services. It also allows customers to use reward coupons on subscription orders. Some merchants suggest adding a feature for subscription customers to add-on to their next order.

Edited February 14, 2024

Very versatile, and their support is very helpful.

CSEP Store
Canada
About 1 year using the app
PayWhirl Inc. replied February 13, 2024

Hi,

We're genuinely sorry to hear about the difficulties you've experienced with our app, especially regarding the translation features. We understand how important it is for your store to serve customers in multiple languages effectively.

To address this, we're committed to working closely with you to find a solution. Could you please email me directly at larry@paywhirl.com? I'll personally ensure that we prioritize the translation issues you've highlighted and explore every possible way to tailor our app to better meet your needs.

Thank you for your feedback, as it is essential in helping us improve. We're looking forward to resolving this promptly for you.

Best regards,
Larry

February 21, 2023

Paywhirl is an excellent app. It has all of the features that I need for my subscription box business. The customer service is also top notch. I highly recommend them!

Cheerful Cutters by The Cheerful Baker
United States
About 1 year using the app
January 22, 2021

Tricky to set up on your own, but thankfully Sergey helped me for an hour on a Friday night and went above and beyond to make sure it was working correctly. So far, so good! Very excited to use PayWhirl and hopefully we have many buyers choosing the subscription option.

Layer Origin Nutrition
United States
12 months using the app
January 4, 2021

Great customer service! I initially tried to use BOLD subscriptions but had issues with their support. PayWhirl does exactly what I need and their customer service is awesome! Would reccommend this app! Thanks guys!

As Of Latte
United States
12 months using the app
January 4, 2021

So far so good! Easy to install and it looks great once installed. There was a few things a bit more technial, but the support team did a great job helping me out.

Coco Shop
Canada
12 months using the app
September 10, 2021

Excellent customer support: needed help installing on my theme and they did it within the hour. Have yet to see customer order processed but so far so good.

Enna Chocolate
United States
12 months using the app
May 3, 2022

Sergel goes beyond of whatever you can expect of service.
Ive tried more or less 10 subscription apps - most of them slow down your site HEAVILY. So if you care about web vitals, you should def use these.

Instafollow
Norway
11 months using the app
January 22, 2021

I had to switch to an online platform after my studio shut down in 2020. In order to keep my clients engaged, I decided to provide a monthly subscription Art Box. I am the most "non-techy" person ever and PayWhirl has proven to be the perfect fit for my needs! Not only was it super easy for me to install by myself, but the support with any issues has been exceptional! I even had the privilege of speaking to a real human on the phone for help! I highly recommend this app. It is seamless! You won't be disappointed!

The Wild Nest
United States
11 months using the app
March 1, 2022

I opened my first online store in 2005. Over the years I have opened several more; and now have a total of 6. Which is to say, I have an enormous amount of experience with online stores - and various platforms, tools, products, services, and apps. And so it is with some authority that I will share with you this opinion about PayWhirl: It is hands down the best subscription product available. Period. I've tried dozens of them, I currently use 3 of them. I will be converting all of them over to PayWhirl immediately. But there's more. (Shopify) App support is notoriously bad. PayWhirl's support is just remarkable. Send an email you get a reply. Ping them via chat (Intercom) in the app, they reply. Need special love? I needed plenty with my current project - and they hopped on a Zoom call with me 3 times! (Shopify, take note! Your support used to be great. Now? Not so much) Even more bonus points for this team for their companion products Upsell and Glow. The integration of the 3 (subs/tagging + sales funnel automations + customer loyalty program) is super tight. I would and could go on; but then someone would probably think that I am someone at PayWhirl's mother :) lol Try it and see for yourself. I'd give them 6 stars if I could.

ioBusinessMusic
United States
11 months using the app
March 16, 2021

Great app so far and the tech support is super quick and really helpful. I tried to install on my own but needed help. In a matter of minutes I was up and running! Great app so far!

raritynaturalbeauty
United States
11 months using the app