Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust features, including the ability to import reviews from Amazon, even on the free plan. Its user-friendly design, review snippets feature for Google Shopping campaigns, and multilingual review translation are highly valued. Merchants also commend the efficient and responsive support team. The app's seamless integration, easy setup, and live photo review import capabilities are highlighted. Merchants note its effectiveness in boosting conversions, building trust through authentic reviews, and enhancing customer interaction to influence sales.

July 24, 2023

We had a small issue with our website where the Opinew app was causing a spinning wheel. I chatted them up and they promptly helped resolve the issue.

Triumph Cutters
United States
Over 4 years using the app
Opinew replied December 4, 2023

Hello! We're so glad that you reached out to us with your concern. It's unfortunate that you had to see the not-so-pleasant spinning wheel on your website. We want to assure you, we're always here to support you quickly and efficiently, just like we did this time. It's comforting to hear you're satisfied with the assistance.

Your feedback and experience is crucial to us and we'd love to hear about your future interactions with our app. Thank you for your 5 star rating, it means a lot to the entire team at Opinew.

Best,
The Opinew Team

July 18, 2023

I have been using the Opinew Shopify review plugin for my online store, and I am thoroughly impressed. This app has proven to be an invaluable tool for gathering customer feedback and boosting my store's reputation. The features and functionality provided by Opinew are top-notch.

The installation and setup process were seamless, thanks to the user-friendly interface and clear instructions. It didn't take long for me to start collecting and displaying reviews on my website, which greatly enhanced the credibility and trustworthiness of my products.

But what truly sets Opinew apart is their exceptional customer support. Whenever I had a question or needed assistance, their team was quick to respond and incredibly helpful. They went above and beyond to ensure that I had a smooth experience with the plugin, addressing any concerns or customization requests promptly and effectively.

The level of professionalism and dedication exhibited by the Opinew support team is truly remarkable. They have consistently provided me with insightful guidance and valuable advice to optimize my review system and maximize its benefits for my business.

Overall, I couldn't be happier with Opinew. This plugin has greatly improved my store's reputation, helped me gather valuable customer feedback, and the support I received along the way has been outstanding. I highly recommend Opinew to any Shopify store owner looking to enhance their review system and provide a stellar customer experience.

Thank you, Opinew, for creating such a fantastic app and for delivering equally impressive support. Keep up the great work!

Absolute Eclipse
United Kingdom
3 months using the app
Opinew replied August 23, 2023

Wow! This is huge, thanks so much for the kind and detailed review on our app and service. It's great to see Opinew has had a strong impact on your business already (although we aren't surprised!)

It really makes the extra effort our customer experience team puts in worth it when we see merchants happy with what we are doing.

It sounds cliché, but we really do try to aim to provide the best customer service in the Shopify space. We have recently made some more hires within our customer experience team and we have made sure they are fully aligned with our mission of being the best, so it's great to hear feedback like this to validate what we are doing!

Thanks again!

-Opinew Customer Success Team

November 19, 2023

very good and fast

Woodylasercraft
Italy
6 months using the app
Opinew replied December 4, 2023

Hello,

We're delighted to hear that you find our app very good and that it's working efficiently for you. Your feedback encourages us to continue enhancing our product. Thanks for taking the time to share your positive experience.

Best Wishes,
The Opinew Team

October 28, 2023

I work with Sanjay today, he provided more than I ask for. Such a pleasure to work with Sanjay.

DJW Trend Furniture-Home Goods
United States
4 months using the app
Opinew replied December 4, 2023

Hi, thank you for taking the time to leave us such a glowing review! We're pleased to hear that Sanjay was able to assist you and make your experience with the Opinew Product Reviews App UGC even better. We think highly of him too! It means a lot to us that you found our support to be so helpful. Your feedback keeps us motivated to provide top-notch assistance. Once again, thank you and we look forward to continuing to serve you.

Best regards,
The Opinew Team

June 9, 2023

Quick response and solution everytimes.
Instantly import Amazon reviews to shopify stores.
It would be much better if I could add some comments by myself, some of the comments I want to show are not entered in the automatic import

Jlink Monitors
Hong Kong SAR
7 months using the app
Opinew replied December 4, 2023

Thank you for the 5-star rating and for sharing your experience with our service! We're thrilled to hear you appreciate the quickness in our responses, and the feature to import Amazon reviews to Shopify stores. Your suggestion to add a feature that allows you to enter your own comments in the automatic import is a valuable one. We understand how this addition could enhance your user experience, and we'll certainly consider it for our future updates. Please continue to share your thoughts and ideas with us, as they play a crucial role in our improvement.

Best Wishes,
The Opinew Team

December 3, 2023

Beste free reviews app

GETCOZY
Germany
9 days using the app
Opinew replied December 4, 2023

We're delighted to hear that you think Opinew Product Reviews App UGC is the best free reviews app! Your feedback means a lot to us and it inspires us to keep making our services better. If you have any suggestions or need further assistance, feel free to reach out. Thanks again for your five-star review!

Best Regards,
Opinew Team

October 4, 2023

I've just started using this app, and so far the installation and set up has been smooth! I had some questions regarding the features provided and Kenan was very quick in helping me to make sure I was good to go. I like how easy it is to integrate into your store, and it looks really nice.

MAISON ROWE
United States
5 days using the app
Opinew replied December 4, 2023

Hello, and thank you for your fantastic review! We're thrilled to hear that your installation and setup process has been smooth with our Opinew app. It's great that Kenan was able to assist you swiftly and to your satisfaction - we'll make sure to share your kind words with him. We designed the app to be simple to integrate and we are glad that it fits nicely into your store.

Remember, our support team is always ready to assist you if you have any more questions in the future. Your feedback contributes massively to our ongoing mission, making your experience even better with us.

Best wishes,
The Opinew Team.

May 23, 2023

Customer support is quick to respond.
The experience so far has been great.
They are always quick to respond and very helpful in any situation.

STERLING SILVER DESIGNS
Australia
Almost 4 years using the app
Opinew replied May 23, 2023

Hi,
Thank you so much for your positive feedback. We're thrilled to hear about your positive experience with our customer support team!

We greatly appreciate your support and are here for you whenever you need us. Don't hesitate to reach out with any further questions, concerns, or feedback.

- Opinew Customer Success Team

February 26, 2024

Incroyable comme Appli, l'assistance aussi. Merci à Deepa

Skyaether
France
5 days using the app
May 31, 2023

We used it to upload external reviews into our store. App works exactly as promised.
This service is amazing and so easy to use.

papercrush
Germany
About 1 year using the app
Opinew replied December 4, 2023

Hi there,

We're thrilled to hear that our app is working well for your store's needs and that you've found it easy to use! Our aim is to deliver on our promises and hearing feedback like this really validates our efforts. Thank you for sharing your positive experience with our product. Your feedback plays a crucial role in our ongoing efforts to improve our services for our users.

Best wishes,
The Opinew Team