Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly design and advanced features, including easy importation of reviews from Amazon and Aliexpress. Its customizable design, review collection process, and Google Shopping campaign integration are also favored. The support team is noted for their prompt and efficient help. The free version offers significant functionality and the installation process is straightforward. Merchants value its ability to manage reviews, add product authenticity, and enhance store reputation.

May 5, 2020

Great app and wonderful tech support...especially when we need extra help, they were willing to help us right away. Love the automation tools as well. works, thanks!

Super Coral Play
Switzerland
About 2 years using the app
Opinew replied December 8, 2023

Hi there,

Thank you for your fantastic 5-star review. It brings us great joy to hear that Opinew has served you well and our support team was there when you needed them. We put a lot of effort into ensuring a smooth user experience, so your positive words mean a lot.

Great to know that you're finding the automation tools to be helpful. Your satisfaction with our app is our biggest reward. We're here to continue providing excellent services.

Your feedback fuels our commitment to work harder. Thanks once again for taking the time to share your experience.

Best,
The Opinew Team

June 18, 2022

This app is very easy to use and the customer support staff is very responsive and very helpful. I've already generated an 5k in sales so far from this review app!

ADX-Computing
United States
About 2 years using the app
Opinew replied June 20, 2022

Hi,

We really appreciate you taking the time to share your experience with us! It's awesome to hear that our product has made such a positive impact on your business.
We hope your reviews will continue to increase your sales and conversions 🚀

Have a lovely day!
Customer Success Team | Opinew

Edited May 8, 2023

Great app, easy to use, excellent support. Would recommend. Tried another one, but Opinew was way more user friendly.

UPDATE: no longer recommended. Carousel didn't work and developers are not able to solve it or don't think it's important. I no longer want to pay $70 per month.

UPDATE 2: after changing my review to 1 star, they put in all the work to fix the app for me. A bit sad it has to go this way, but it's working well now.

Waylander Welding
United States
About 2 years using the app
Opinew replied December 8, 2023

Hi, thanks for updating your review and sharing your entire journey. We are sorry for the hiccups you encountered with the carousel feature. Your experience was by no means standard and we wholeheartedly regret the inconvenience caused. We aim for seamless interactions, but it seems we fell short this time.

We appreciate your patience and assure you that we value all feedback to improve our app and service. It’s uplifting to learn that the issue was finally resolved and you're satisfied with the app's performance. However, we understand that the process to resolve this was not ideal.

Thank you for highlighting this issue for us and bringing it to our attention. It indeed helps us scrutinize and enhance our issue resolution process. Your feedback plays a significant role in this.

If any other query or concern arises, please feel free to reach out. We're here to provide our best support.

Best wishes,
The Opinew Team

November 20, 2021

I am using Opinew for 2 years now. The Developers are even willing to add custom code - 100% recommend.

Otaro
Germany
About 2 years using the app
Opinew replied December 6, 2023

Hello,

Thank you so much for the fantastic 5-star review and for being a loyal user of Opinew for the past 2 years! We are thrilled to hear about your positive experiences with our team and the customizations they've provided. Your trust and recommendations mean the world to us.

Your feedback plays a key role in our efforts to continuously improve our app and the services we provide.

Thanks again!

Best wishes,
The Opinew Team

March 18, 2022

Started to use this app recently and its working like a charm for us so far. The best part is the customers support

Starbond
United States
About 2 years using the app
Opinew replied December 5, 2023

We're so glad to hear that you've found our app useful and that you're happy with our customer support! We always strive to provide top notch service to valued customers like you. Your satisfaction and positive experience are our highest priority. It's wonderful to hear that your experience reflects the quality we aim for.

Thank you so much for taking the time to leave us this amazing 5-star review. Your feedback makes a difference and encourages us to work harder to meet your expectations.

Best regards,
The Opinew Team

May 16, 2021

Opinew helped to solved my problem very quickly even though it is on Sunday. I like their quick response.

Utsukushi J-Cosme
Japan
Almost 2 years using the app
Opinew replied December 6, 2023

Thank you for the wonderful review! We're really glad to hear that our team could efficiently help solve your problem, even on a Sunday. Your satisfaction is our top priority, and we're committed to providing timely assistance at all times. Your positive review encourages us to work even harder. We aim to keep delivering excellent services to valuable users like you. Thanks again for choosing Opinew!

Best Regards,
The Opinew Team

March 25, 2022

Nice for managing reviews and their support is fast to answer questions which is helpful (vs having to wait overnight)

NoHateLoveAll
United States
Almost 2 years using the app
Opinew replied April 20, 2022

Glad to see Opinew is serving you well. We do our best to have support available within multiple time zones as fast as possible :) -Paul

November 17, 2018

This app is really easy to use and the support is world class. I am a novice and as such have very little knowledge in code and requested help. The sorted me out in 5 minutes. Well done guys, awesome service!!!

The Flavour Mill (Pty) Ltd
South Africa
Almost 2 years using the app
Opinew replied December 12, 2023

Thank you so much for your awesome review! We're thrilled to hear that you find our app easy to use and that our support team could assist you so effectively. We aim to make Opinew as user-friendly as possible, especially for those who aren't too familiar with coding. Your feedback greatly helps us in this mission. Stay awesome and reach out to us anytime you need help!

Best regards,
The Opinew Team

August 4, 2021

great custom service. The App works really well.
Romana help me solve the problem patiently. Good APP

Novostella
China
Almost 2 years using the app
Opinew replied December 6, 2023

Hi there,

We're thrilled to hear that you're pleased with our customer service and finding the Opinew Product Review App useful in your business! Your kind words about Romana are much appreciated and we're glad that she could assist in resolving your issue.

We're continually striving to ensure our users have a positive and efficient experience with our app, and your feedback helps us achieve that.

Thanks again for your 5-star review, it means a lot to us!

Best regards,
The Opinew Team

July 6, 2021

After tring multiple review app I could say that this one is the best in shopify, easy to install easy to customise .. support 24/24 . Thanks a lot

Britishmarket uk
Morocco
Almost 2 years using the app
Opinew replied December 6, 2023

Hi there,

We're thrilled to hear that Opinew stands out as the best among all the review apps you've tried! Your positive remarks about the ease of installation and customization mean a lot to us.

Also, it's great to know that our 24/7 support has been useful to you. Thank you so much for sharing your positive experience, it helps us to continue delivering top-notch service.

Your feedback truly matters. Stay connected!

Best wishes,
The Opinew Team