Opinew Product Reviews App UGC , 1,626 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly design and complex features, including the ability to import reviews from Amazon, saving significant time and money. The support team, especially through live chat, is efficient and helpful. The smooth integration with Shopify enhances product credibility through reviews. Merchants value the unique review product and experience, effective review management, and customizable design of reviews on the landing page. The tool for uploading photos, reviews, and importing from Aliexpress is easy to use and highly valued, enhancing online presence and influencing sales.
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Disaster app and disaster customer service. Since I'm discontinuing the free version of shopify in May, I thought I'd switch to Opinew. Unfortunately it hasn't worked for weeks now, with customer service always promising to fix the problem. Nothing happens. I would not recommend this app to anyone.
Kenan's service was excellent, this plug-in is very user-friendly, fast, and very easy to use.
I'm sorry to say but the experience with this app has been very poor. Translation didn't work properly and we didn't get proper support for that.
After uninstalling the app there was a lot of code left over causing issues in production. To this day the issue hasn't been solved for us in production.
If you plan on installing this app I recommend testing it in a theme that is not live
Great customer support and agent Tarik was very helpful on getting me started.
I've owned this app a few times over my 6 years dropshipping. It has potential. The interface is good and the reviews look nice - but thats when they are visible. This app is buggy. I've had them had to apply fixes several times for reviews not showing up.
If you want free, this is not the app. Its all built around sales. Free version is lame.
Support is hit or miss. Sometimes they fix my issues right away. Sometimes it can take hours.
It's just an average app. I feel like its alot more easy to use than loox and the amazon sync is a bonus. But the glitches are annoying.
Thanks for the review!
Glad to hear you are getting use out of it, if you are experiencing glitches please continue to report anything to our support team as this is not normal.
As a dropshipper the best plan is our budget friendly Starter Plan which includes unlimited AliExpress imports allowing you to have 1,000s of reviews across all SKUs. The free plan is not designed for large dropshippers, more for the weekend warrior.
Appreciate the comments about support but sometimes with software, in the unlikely event of a bug, these things can't just be changed instantly, it requires fixes, testing, QA etc. to make sure that everything is right before releasing.
Great app. Easy to use and integrate with the shopify. Thanks
Great App, great support team, got all my issues solved in a couple of minutes even though it's Sunday.
Free plan has pretty much whatever I needed, highly recommend
Zero stars, as the developers of this app have proven that they will shamelessly REMOVE essential features of your paid plan in order to force you to "upgrade".
We were on one of their older plans with access to all features, but recently they introduced their new pricing plans. Instead of grandfathering us into the features we already had, the developers REMOVED the features which were essential to our business without warning, and demanded us to "upgrade" for to access the features we already had. The most frustrating part is that they aren't even new features. We used to have access to Questions and Answers, Klaviyo, Combined Reviews, etc for 1 price, and now we have none of them. We are moving to a new service asap.
Hi, we have left some time before replying to this review as we have tried to get in touch with you over 5 times with no replies.
To clarify to other brands reading this;
This merchant was on a grandfathered plan from 2020 and in sometime in 2021 downgraded to one of our newer plans at nearly half the price.
They reached out to us in Nov 23 asking why they don't have the features they used to have, we explained to them that they downgraded and even offered to give them all of the features back if they changed their plan to a slightly higher one (Still no where near the price they used to pay)
They couldn't thank us enough for taking the time to create a discounted custom plan that would allow them to achieve their business goals. They said they were very happy and upgraded.
Shortly after we received this 1-star review and radio silence from Victoria and the team at Venture Heat.
I can only put it down to it being passed to someone else on the team who didn't know they downgraded in the past.
The key take away here is that all of our old plans are and ALWAYS WILL BE grandfathered until a change of plan is made. We always do our best to help all of our brands. But sometimes it is never enough.
The support team is very helpful.
Although there were some issues, their chat support was quick and helpful.
It's great! It's easy to set up.
The life chat helped me get help in less than 2 minutes.