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Had not tested to see if the photolock still worked and found out it does not. How long have I been paying for a product that does not prevent vistors to my website from lifting my content? How do I apply for refunds? This was installed in 2019 and last major website revision a few years ago, I tested everything on my website. All was working well. Today I found out it does not work.
We understand how frustrating this must be. The app would not disable itself — this typically results from theme updates or manual changes, and it's likely someone turned off the app embed during your last revision and forgot to reactivate it.
Please reach out to our support team directly and we'll help get things working again.
Great app! It gives me peace of mind knowing my photos can’t be easily saved with a right-click.
I am so glad I came across this app, because I was so concerned that people would steal my images. This app makes it difficult for them to do so.
Photolock offers more than I anticipated in terms of preventing image theft.
I’ve been using this app for less than a month now and can say that the support for this app has been great. I’ve had to contact them about two issues and received a reply within 24 hours with a resolution each time.
Here is my recommendation if you have a problem with the app. Contact their support first before rushing to leave a negative review. They are responsive.
I'm pleased...I've used my own message which appears when someone hovers over an image. It's done very tastefully.
I feel that my images are now safe.
All of a sudden I cannot access my own website, not on the computer nor my phone, it is telling me to whitelist Cybarmor.io
What is going on, you are costing me valuable revenue and new people are trying to access my site because of new additions, why am I suddenly having this happen? I need this corrected NOW
You have enabled tracking protection and it disabled your visit based on your browser tracking settings.
Please contact us and we can assist you disable that feature.
Great app. Very useful in protecting your content from being copied. Does what it says. Installation and activation was easy.
I feel stupid for being quick to trust this app and give it my money by upgrading immediately, there were a lot of issues and features not working but I trusted that they will try to fix them or at least respond. Gave them the benefit of the doubt that they might be busy and waited over a week, crickets. Don't want my money, cool. I'm out.
We have not received any inquiries from your store. If you need any assistance, please contact support and we can audit your store for issues.
Please whitelist photolock.io domain from Tracking Protection to view our site.
It crashing my website last hours??? No response or help
I lost money today due to photolock.
if you have same problem go and delete from theme.liquid. {% include 'photolock' %}
You have Browser tracking detection enabled in your Photolock settings. It is not a crash or an error but a feature of the app that blocks users that use browsers which prevents apps to load. It is not turned on by default, so you must have enabled it after.
You can learn more about features in our help center. We also reply all questions within 24 hours, so feel free to reach out anytime.
our web site is not accessible from iPhone users over a week. Having hard time to get support, over the week. even shopify trying to reach them but nobody respond yet. I dont recommend this app, they are not responsible thats why I had to install this app to leave feedback(you cant leave feedback after 45 days from the installation). Hopefully they respond this time.
According to our records, we have not received any inquiries from your store. All queries are responded to within 24 hours by our team.
Kindly contact us using the support link on the App store page and we will respond and help you with the problem you are having.
love that i can add this feature to my shopify store images! easily integrated with my site. thank you
