Reviews (33)

Overall rating
4.2
Counts per rating level
  • 70% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 18% of ratings are 1 stars
October 27, 2024

I am so glad I came across this app, because I was so concerned that people would steal my images. This app makes it difficult for them to do so.

Photolock offers more than I anticipated in terms of preventing image theft.

I’ve been using this app for less than a month now and can say that the support for this app has been great. I’ve had to contact them about two issues and received a reply within 24 hours with a resolution each time.

Here is my recommendation if you have a problem with the app. Contact their support first before rushing to leave a negative review. They are responsive.

Davis & Bradshaw
United States
About 1 month using the app
Edited April 28, 2021

I'm pleased...I've used my own message which appears when someone hovers over an image. It's done very tastefully.
I feel that my images are now safe.

Pamelas Art
United States
About 3 years using the app
February 1, 2022

All of a sudden I cannot access my own website, not on the computer nor my phone, it is telling me to whitelist Cybarmor.io
What is going on, you are costing me valuable revenue and new people are trying to access my site because of new additions, why am I suddenly having this happen? I need this corrected NOW

Toni M Curtis Artwork
Canada
About 3 years using the app
pasilobus replied February 3, 2022

You have enabled tracking protection and it disabled your visit based on your browser tracking settings.

Please contact us and we can assist you disable that feature.

June 30, 2019

Great app. Very useful in protecting your content from being copied. Does what it says. Installation and activation was easy.

Petrichor
India
Over 2 years using the app
Edited August 23, 2024

I feel stupid for being quick to trust this app and give it my money by upgrading immediately, there were a lot of issues and features not working but I trusted that they will try to fix them or at least respond. Gave them the benefit of the doubt that they might be busy and waited over a week, crickets. Don't want my money, cool. I'm out.

Glowup For All
United States
6 days using the app
pasilobus replied October 19, 2024

We have not received any inquiries from your store. If you need any assistance, please contact support and we can audit your store for issues.

Edited July 9, 2020

Please whitelist photolock.io domain from Tracking Protection to view our site.
It crashing my website last hours??? No response or help

I lost money today due to photolock.

if you have same problem go and delete from theme.liquid. {% include 'photolock' %}

mykarma.gr
Greece
Over 2 years using the app
pasilobus replied July 9, 2020

You have Browser tracking detection enabled in your Photolock settings. It is not a crash or an error but a feature of the app that blocks users that use browsers which prevents apps to load. It is not turned on by default, so you must have enabled it after.

You can learn more about features in our help center. We also reply all questions within 24 hours, so feel free to reach out anytime.

August 16, 2021

our web site is not accessible from iPhone users over a week. Having hard time to get support, over the week. even shopify trying to reach them but nobody respond yet. I dont recommend this app, they are not responsible thats why I had to install this app to leave feedback(you cant leave feedback after 45 days from the installation). Hopefully they respond this time.

Spearfishing Store | AQUASMITH
United States
About 1 year using the app
pasilobus replied August 16, 2021

According to our records, we have not received any inquiries from your store. All queries are responded to within 24 hours by our team.

Kindly contact us using the support link on the App store page and we will respond and help you with the problem you are having.

July 12, 2017

love that i can add this feature to my shopify store images! easily integrated with my site. thank you

Wynter Bloom
United States
About 1 year using the app
Edited June 28, 2018

2nd Review - I loved the app. but in June, 2018, I was informed the app. price was going to increase from $5 to $12 which is a huge increase and unwarranted. I would not have minded a small increase but this is ridiculous when there are other apps that will do the same for a small price of $1.99.

I wrote the following review in Oct. 2017.
1st Review in Oct. 2017 - Great app - I am so glad that I found it to avoid copying of my photos which people have done over many, many years.

Midnight Glamour Shop
United States
10 months using the app
July 9, 2020

I too had the error "Please whitelist photolock.io domain from Tracking Protection to view our site". The entire photlock.io site was down yesterday - coincidence???????

Being Co.
Australia
5 months using the app
pasilobus replied July 9, 2020

You have Browser tracking detection enabled in your Photolock settings. It is not an error but a feature of the app that blocks users that use browsers which prevents apps to load. It is not turned on by default, so you must have enabled it after.

Since this feature blocked you from entering your site, that means your browser blocks tracking. Shopify's current system does not work with browsers that blocks tracking, so that's why you could not login to the app. You may want to try with a different browser. Safari is known to block apps during authentication.

You can learn more about features in our help center. We also reply all questions within 24 hours, so feel free to reach out anytime.