Reviews (30)

Overall rating
3.7
Counts per rating level
  • 67% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 20% of ratings are 1 stars
April 16, 2026

Had not tested to see if the photolock still worked and found out it does not. How long have I been paying for a product that does not prevent vistors to my website from lifting my content? How do I apply for refunds? This was installed in 2019 and last major website revision a few years ago, I tested everything on my website. All was working well. Today I found out it does not work.

Hooey Mountain
United States
Almost 7 years using the app
Pasilobus replied April 17, 2026

We understand how frustrating this must be. The app would not disable itself — this typically results from theme updates or manual changes, and it's likely someone turned off the app embed during your last revision and forgot to reactivate it.

Please reach out to our support team directly and we'll help get things working again.

April 20, 2026

Great app! It gives me peace of mind knowing my photos can’t be easily saved with a right-click.

Maison de Kristine
United States
3 days using the app
October 27, 2024

I am so glad I came across this app, because I was so concerned that people would steal my images. This app makes it difficult for them to do so.

Photolock offers more than I anticipated in terms of preventing image theft.

I’ve been using this app for less than a month now and can say that the support for this app has been great. I’ve had to contact them about two issues and received a reply within 24 hours with a resolution each time.

Here is my recommendation if you have a problem with the app. Contact their support first before rushing to leave a negative review. They are responsive.

Davis & Bradshaw
United States
About 1 month using the app
November 10, 2017

Does the job perfectly and simply.

Jim Kearney The Image Gallery
United Kingdom
12 days using the app
Edited July 9, 2020

Please whitelist photolock.io domain from Tracking Protection to view our site.
It crashing my website last hours??? No response or help

I lost money today due to photolock.

if you have same problem go and delete from theme.liquid. {% include 'photolock' %}

mykarma.gr
Greece
Over 2 years using the app
Pasilobus replied July 9, 2020

You have Browser tracking detection enabled in your Photolock settings. It is not a crash or an error but a feature of the app that blocks users that use browsers which prevents apps to load. It is not turned on by default, so you must have enabled it after.

You can learn more about features in our help center. We also reply all questions within 24 hours, so feel free to reach out anytime.

February 4, 2020

1. Be aware the free trail is only available for the US$1 plan, if you switch to other plans, you will be charged.
2. I switched to the US$12 plan to check how the watermark looks like and it looks horrible in my opinion, there is a long OPAQUE bar which has same width as your picture and so it covers like 10% of your picture.
3. I contacted the team to see if they can have the bar removed or have the option to choose transparent color for the bar so there is only text on my picture. They told me they will have it done in few days, so I waited and stayed with the US$12 plan even though I am not using it. I waited for 2 weeks and sent them few emails in the meantime to see if they can provide any updates and they never replied to any of my emails.
4. So, altogether I feel like this is a scam, it was advertised with a 7 days trial, but it's for US$1 plan only, once I upgraded to US$12 plan, they just made me wait and wait and so if I forget to remove the app, they will charge me US$12 for every other months.
5. FYI, This app will slow down the loading of your website.

MiniatureSweet | Kawaii Resin Crafts | Decoden Cabochons Supplies | Jewelry Making
Hong Kong SAR
16 days using the app
Pasilobus replied February 4, 2020

Hello,

The free trial is only available when you install the app for the first time. If you switch plans and upgrade, you will be charged.

You can customize look and feel and change colors for Watermark in settings. Contact our support for assistance.

Photolock is a super lightweight app. If you are experiencing slowness, it must be related to something else on your site.

Thanks for trying Photolock!

Edited June 28, 2018

2nd Review - I loved the app. but in June, 2018, I was informed the app. price was going to increase from $5 to $12 which is a huge increase and unwarranted. I would not have minded a small increase but this is ridiculous when there are other apps that will do the same for a small price of $1.99.

I wrote the following review in Oct. 2017.
1st Review in Oct. 2017 - Great app - I am so glad that I found it to avoid copying of my photos which people have done over many, many years.

Midnight Glamour Shop
United States
10 months using the app
August 16, 2021

our web site is not accessible from iPhone users over a week. Having hard time to get support, over the week. even shopify trying to reach them but nobody respond yet. I dont recommend this app, they are not responsible thats why I had to install this app to leave feedback(you cant leave feedback after 45 days from the installation). Hopefully they respond this time.

Spearfishing Store | AQUASMITH
United States
About 1 year using the app
Pasilobus replied August 16, 2021

According to our records, we have not received any inquiries from your store. All queries are responded to within 24 hours by our team.

Kindly contact us using the support link on the App store page and we will respond and help you with the problem you are having.

July 9, 2020

I too had the error "Please whitelist photolock.io domain from Tracking Protection to view our site". The entire photlock.io site was down yesterday - coincidence???????

Being Co.
Australia
5 months using the app
Pasilobus replied July 9, 2020

You have Browser tracking detection enabled in your Photolock settings. It is not an error but a feature of the app that blocks users that use browsers which prevents apps to load. It is not turned on by default, so you must have enabled it after.

Since this feature blocked you from entering your site, that means your browser blocks tracking. Shopify's current system does not work with browsers that blocks tracking, so that's why you could not login to the app. You may want to try with a different browser. Safari is known to block apps during authentication.

You can learn more about features in our help center. We also reply all questions within 24 hours, so feel free to reach out anytime.

February 1, 2022

All of a sudden I cannot access my own website, not on the computer nor my phone, it is telling me to whitelist Cybarmor.io
What is going on, you are costing me valuable revenue and new people are trying to access my site because of new additions, why am I suddenly having this happen? I need this corrected NOW

Toni M Curtis Artwork
Canada
About 3 years using the app
Pasilobus replied February 3, 2022

You have enabled tracking protection and it disabled your visit based on your browser tracking settings.

Please contact us and we can assist you disable that feature.