Pinterest

The app is glitchy. Every time Pinterest makes updates or changes, it breaks the Shopify integration, throwing off error messages on Pinterest and threats to rescind Verified Merchant status. Customer support is useless if you contact them for help resolving this issue. They shift you from one rep to another, all of them overseas, who don't seem to understand what the problem is and that I am actually using the Pinterest Channel app and not making random code changes on my website. They just keep telling me to hire a developer to edit my website code. Why does the app even exist if I have to hire my own developer every time Pinterest makes changes on their back end? Support reps don't want to escalate to an actual tech support person in the US (my website is not available outside the US) when they don't have the knowledge or the tools to resolve the issue. Instead, they're just shifting me from one rep to the next, where I have to explain the problem to the new rep over and over again (4 times and counting the last time I contacted them).

Hello,

Our business is very important to us, and we strive to improve every day, when Pinterest removed our verified merchant verification, it was a big surprise, since we have several years on their platform as a verified merchant, the first notice we received as an alert was that we had several pop-ups on our website, and we solved the problem immediately, in the second warning it said that the website did not meet the minimum quality requirements.

We talked to the expert team at Shopify and they reviewed our website, audited everything against Pinterest guidelines, and they determined that every Pinterest policy was being followed on our website.

The importance of this whole process is that Pinterest must provide merchants with the exact problem to solve it, where the error is and how we can improve it, the emails we have received is a copy and paste from the same Pinterest pages, we do not know if this is being monitored, but the customer experience is not is the best. We have also decided to invest in advertising and we want our Pinterest account to be verified again without any problem, so we can continue to improve as a company, to provide the best service to the entire Pinterest community.

We look forward to a prompt response to clarify this inconvenience.

Best Regards,

i will check but till now is easy to use for peopel which are begginer in this kind of advertising media

I have been very happy with Pinterest, I look for ideas and I show what I sell. I have been selling on ebay and amazon for 6 years. Pinterest helps me with my exposure.

really easy to install and connect to my shop look forward to see how will help me will tell you later

Great APP, love the features and I would highly recommend it for others! A must for small businesses looking to grow.

i am using this app to draw more followers and customers to purchase and become aware of my brand to purchase. this is a known site and has a lot of visitors daily

Love it I would definitely recommend Pinterest to anyone looking to expand their business. And get sales.

It's a super nice app that offers product information and interesting and educational stuff as well.

the information was very useful. I can consider making some improvements on all that need correction.