Plug in SEO
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I have uninstalled this app, however the code has remained in my theme and is causing severe conflicts. Still waiting on support to find out how to remove it 10 days later.
We're sorry for the trouble this caused. We followed up multiple times by email and sent a link to book a call so we could help remove the leftover code directly, but weren't able to get that scheduled. If you're still running into this, we're always here to help — just reach out again and we'll get it sorted.
Terrible
Very Confusing app. No tutorials or information given.
It automatically changes all your pages names. So in the meantime of figuring out their platform, your whole website pages are renamed. There are no quicklinks to edit the SEO suggestions, just learn how.
There are no suggestions for character length when editing page titles.
Just a weird overpriced seo service. Sent them an email for support a week ago and did not hear back. Sent them a new one. So this review is subject to change.
Hi, Thanks for sharing your experience. We apologize it wasn't better. However, this review is not accurate. In fairness, there are three problems with this review:
1. Your email was answered in under an hour. However, all of
2. We offered you a consultation as you requested. You didn't respond.
3. Finally, we have hundreds of support articles and videos in our app.
We are always working to make our app easier to use and we are sorry when it's too complex for our users.
Reached out to customer service about the error "Cannot Connect to Search Console An unexpected error occured, refresh to try again." on Wed, Jun 30 2021 and while they did contact us back it's now Jul 22 and the problem has not been fixed. We are on the Paid plan but if this continues much longer it may be time to switch to another SEO plugin.
Hi Derrick,
I’m so sorry we let you down.
We should have caught this the first time, but we didn’t.
We’ve taken your feedback and the feedback of other reviewers to heart. We’re in the process of making some major changes.
We have our Senior Devs looking into your Search Console.
We will also get in touch with you via email.
Best,
PIU Team
We've had this app for a month, nothing but issues. Shopify recommended this app after our previous SEO app was banned from the app store. The main functions we needed were passing along Structured Data to google, we're a month in and *maybe* have that figured out now. We also noticed that once the app was installed folks started finding old, deleted products on google and bringing them to 404 pages. We NEVER had 404 issues, now we have had thousands in a fw short weeks. The biggest issue was their support email rejects all emails--their listed support email help@pluginseo.com rejects any emails. The email help@pluginuseful.com must be used which is not listed here, but they will respond back from help@pluginseo.com and you will not be able to have a conversation/thread with them. The only way I was able to open a thread of communication with them was by asking Shopify Support to start an email chain. But not even Shopify will give me their true contact email. Honestly surprised they are allowed to have an App without a help email. I have no idea how this app has 5 stars. I am also adding here that it's called Plug in SEO in the app store, but when you download the app the title is Plus in SEO "BETA" which would make sense why it's not working perfectly.
Hi Steve,
We strive to provide the best experience we can for our customers, thank you for your feedback.
The way it works for us is that if someone visits a 404 page, a request is made to our server (because of pluginseo snippets) we only record the links and it is not possible for our app to create new URLs or to change settings that would create/lead to these 404 landing pages.
As for our support email address you could reach us at help@pluginuseful.com and/or help@pluginseo.com (both are legitimate email addresses), nevertheless we've run tests and also asked assistance from Shopify Support to check on it.
Best,
PIU Team
We purchased the "Premium SEO Package" on Feb 19, 2022. Our website has over 100 products. We understood that in this package they will only do 10 products and that's fine. But even so in these 10 products they did not do Product Meta Title, Product SEO descriptions and Alt Image Text. Then they gave us 10 suggestions for Product H2 Subheadings and they had used a few of them for the 10 products they did. Since we have over 100 products, we then asked them to give us a few more suggestions. Today is March 14 and they have not replied us at all until now. So we suggest not to buy any additional package from this company. Maybe you hire an expert to help you is cheaper and we are sure "BETTER"!!
--UPDATE--
Hi Henry,
Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. We strive to provide the best experience we can for our customers.
Please feel free to reach out to our Project Manager with any further comments, concerns, or suggestions you have so that we can make your experience a better one.
We would love to make things right if you could give us another chance.
Best Wishes,
PIU Team
------
Hi Henry!
Just wanted to let you know how much your review means to us, thank you for your kind words. We’re grateful that we had the opportunity to serve you.
Best,
PIU Team
In my opinion it a funnelling, not an app. They want you to install it to put you on plan. I also left with SEO fields inside my theme I cant get rid off after uninstall. thanks
Hi there,
Plug in SEO monthly subscription gives you a bunch of automatic SEO improvements to your shop along with tools and enhancements so YOU can manage your SEO yourself going forward.
Our SEO fix jobs and Plug in SEO Plus monthly options are completely separate and OPTIONAL but very complementary to each other. A lot of customers start out with Plug in SEO and then purchase one-off fix packages if they need more help in specific areas.
After uninstalling a Shopify app there may be code still leftover from it in your theme. That's often not the fault of the developer, it's the way Shopify works. Unfortunately when you delete the app in your Shopify admin the app's access to your theme is immediately removed: there's no opportunity to clean up leftover theme changes.
I've sent you a direct message, please get back to us and we will remove our left-over code or you may check the steps here:
https://help.pluginuseful.com/article/1988-how-do-i-uninstall-plug-in-seo-plus
Best,
PIU Team
We installed this app and the next day ou ranking in Google was completely wiped off. Traffic is down 25% and it will reduce further if we don't take action. sent emails after emails and given them access of admin and till now no reply. Very bad customer support service and very disappointing to be in this position. Shopify pls look this is very dangerous for the business.
Hi Aman,
Concerned to hear about this since we’re normally known for our prompt replies and exceptional attention to detail.
I just wanted to clarify what we offer with Plug in SEO Plus. Our app does not make on-page changes that would impact traffic.
You may reach us anytime at help@pluginseo.com.
Thank you again for taking the time to share your feedback with us – we take all reviews seriously and will use them in our continuous improvement efforts!
Best,
PIU Team
Why you guys charged 20 monthly just to let me know what it needs to get fixed in my store's SEO. Then, you want to charge me 8 to 18 times more for to assist to fix problems with my store SEO?. I'm really disappointed with you guys and your App.
Hi there,
Thank you for your feedback. We use this feedback to make sure that our services are nothing less than the best for all our clients and we ensure that our Plug in SEO app is of top standards.
We want to make sure that you get the attention you deserve as a valued customer. Please get back to us via email or a call here: https://pluginuseful.youcanbook.me/ so that we can discuss our app and how it works with you further.
Best,
PIU Team
Very poor service, very poor app...........
