Set up NPS post-purchase survey to get the best & the ugliest feedback!

Building a strong customer base is the ultimate cornerstone for our Shopify merchants. That's because its cheaper and more effective than attracting new ones. You're in a prime position to up-sell and cross-sell them until you've amassed a squad of dedicated followers.

Here's a thing: If you're offering a great customer experience, customers would only buy from you or engage with your brand again - particularly after they've checked out. You need to figure out what takes customers off your brand in order to retain your customer base, you need to be proactive and ask customers for feedback.

That’s why we’ve put together this simple post-purchase survey app that will help you to create a simple, post-purchase survey in just a few minutes & discover the negatives (and hopefully the positive ones of being your customer!). Later, you can feed this knowledge straight back into the marketing loop and use it during the acquisition process to help reduce friction.

Quick NPS Post-purchase Survey Questions:

1. What would you rate your experience?
2. What should we do in addition to making the experience even better?
3. What did you enjoyed the most?
4. What nearly stopped you from making a purchase?
5. What should we offer next?
6. What is the preferred way for you to communicate with us?

NPS Post-purchase Survey by HulkApps Lets You:

• Customize the question of your survey or use defaults
• Receive detailed logs of all survey results
• Export feedback results
• Add custom branding to the post-purchase survey
• Receive an email notification whenever you receive a survey

Smart Reasons to Pick NPS Post-purchase Survey App

• Add 'n' number of survey questions in the survey form.
• Personalize the look & feel of your Post Purchase Survey forms via custom CSS and make it yours forever!
• The app does not bring along any watermark of HulkApps in the Post-purchase Survey forms, so it's all yours!
• Knowledgebase to help you learn more about the Post-purchase app Improving the performance and experience of your website starts with understanding what your visitors want and what's preventing them from achieving it. Target questions to specific visitors anywhere on your web and mobile site. (even on order confirmation or thank you page)

Final thoughts:

If you go about it in the right way, it can be extremely simple and quick to set up a post-purchase with our Shopify NPS Post-purchase Survey app, and in no time you can reap the rewards. So, if you yet haven’t considered adopting it, we suggest it’s something to get on with quickly. Install & get started with our Forever FREE NPS Post-purchase Survey app in no time!

Your data is safe with us! The app is 100% GDPR complaint