Reviews (167)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to create detailed shipping rules based on postcode, product size, and weight, which improves delivery management and reduces costs. It supports various shipping adjustments, making it ideal for areas with complex logistics like the UK. The app is noted for its seamless integration and user-friendly interface. Customer support is frequently praised for its responsiveness and helpfulness, enhancing the setup and operational experience for merchants.

November 13, 2024

Had a nightmare with no shipping available on the website, got in touch with them on live chat, within 5 minutes everything working perfectly, Neo, you're amazing! keep up the good work!! love the app.

Go2products
United Kingdom
About 4 years using the app
November 14, 2024

After looking at the various options, we went with Shipping Rates by Postcode as it suited our immediate needs but looked like the further options it offered would benefit our business going forward. While the basic set-up is relatively easy to do, it is quite easy to 'miss out' some details meaning that the process didn't work as it should. The help and assistance from Neo was brilliant, he showed patience and diagnosed the problem, correcting it and seeing the transition from testing to usage through to it's happy conclusion.

Based on our experience so far, I would highly recommend this app and the support from the developer. Now that the basic implementation stage is up and working satisfactorily, I will be looking at adding some of the refinements to enable the app to work even more effectively within our despatch department.

Killer Brands
United Kingdom
3 months using the app
September 26, 2024

Used for many years now as it works well for UK sites needing to have rates based on postcode. I have a lot of different types of products which have their own delivery services which are based on weight. The app has always been the answer for me as I can combine services for different product types. When the rules become complicated the chat box is always available to help and even create/fix rules for me so not left hanging.

Tile.co.uk
United Kingdom
Almost 3 years using the app
September 27, 2024

Found them by happy accident! The UK is complex when it comes to Courier charges and we have different rates for different zones the further north you go! Shipping Rates is the best solution we found and sorted the complicated shipping charges! Excellent customer service

Wine Deals Direct | Amazing Deals on Wine Cases from Your Favourite Wine Brands
United Kingdom
About 4 years using the app
October 23, 2024

I doesn't work at all

ozwashroom
Australia
2 months using the app
MicroAngel replied November 1, 2024

Thanks for your review, though we would have appreciated the opportunity to help. We are confident you'll get a ton of value from the app once you actually set up and use it.

We'd be happy to help you, simply get in touch with us over Live Chat and we can provide live support.

Talk soon!

September 25, 2024

A pretty powerful tool. We have some very complex requirements for shipping, but this app seems to be able to handle all of it. It was a bit daunting in the beginning, but if you get stuck, the support response is imminent. Really recommend!

Certainly Wood
United Kingdom
4 months using the app
August 15, 2024

The post code shipping app will do all that you want it to do.

It can be a little complex initially but once you get an understanding it is great

Cleanz.co.nz
New Zealand
Over 2 years using the app
October 16, 2024

good app, good support

Green Elf Trees
United Kingdom
3 months using the app
July 3, 2024

Great app - solved our problems well - very flexible and allows us to set up as many rates and zones as we need. One suggestion - a bulk editor function would be great when needing to do wide ranging rate updates!

Thermofans.com.au
Australia
9 months using the app
August 13, 2024

The support on Live Chat was second to none, guided me through setup with ease and this app will save us so much money when shipping to remote postcodes. Thanks to Neo the superstar!

Oceans Alive
United Kingdom
About 1 hour using the app
MicroAngel replied August 15, 2024

Dear merchant,

Thank you for the wonderful review and for taking the time to share your feedback with us 🤩. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Stay safe.

With love,
The Postcode Shipping team