POWR: Contact Form Builder , 1,401 reviews

When you fill out one of the forms you go to a 'success screen' that tells the user they have successfully completed the form. Except the content for this success page is put far far down into a page - which gives the effect of loading a blank page. I contacted the support, who eventually wrote to me and said they had to escalate this issue to a different support team - sounded promising. A week later and after me writing several times to see what the progress was, I got an email saying "there's no workaround to make the submission success message appear on top" They suggested if I know someone who can do advanced coding I could try customising the form's CSS.
We sent out the form for a few people to test, and they all reported back that the form didn't work because after submitting it they were sent to a blank page.
The app is as good as useless to us, the support very slow and didn't resolve what for us is broken functionality - so we will be deleting it and choosing another app.

The app provides an unusable service, why am I being prompted for this? Please cancel my charge! “What happened?
You've requested a page on a website (www.powr.io) that is on the Cloudflare network. Unfortunately, it is resolving to an IP address that is creating a conflict within Cloudflare's system.
What can I do?
If you are the owner of this website:
you should login to Cloudflare and change the DNS A records for www.powr.io to resolve to a different IP address.”

this app is too slow! when you click on the page it takes a while for the form to come up on the page

NO REFUND! THIEVES!
I've have their product for less than a week creating a form that does not work as a form! THEY ARE ABSOLUTE THIEVES!!! SHOULD BE KICKED OUT OF SHOPIFY.

The form app DOES NOT ALLOW MULTIPLE SELECTIONS....this is what the developers are telling me. ANY STANDARD FORM ALLOWS FOR MULTIPLE SELECTIONS.

All I have asked them for is a refund for what I have not even used. No form submission has been made, no public use as all even. And they cannot return my money? They only offered me use of their other apps...but their other apps I have not use for.

If I do not receive a refund I will make sure to post everywhere possible how they immediately refuse refunds after purchase, and of all the additional faults I have found in their products:

From TrustPilot

"Avoid Powr.io - not worth it
All the plugins have critical limitations. For example, you will not be able to moderate comments (in all plugins were user comments are). This means that anybody can use any cuss words on your website and yo will not be able to do anything."

Also from TrustPilot:

"This company is misleading
This company is misleading! Alert!

We pre-paid a year for one of their plugins and it didn't work on our site and they also mislead what its capabilities are.

We asked for a full refund and they refused, stating that they have a strict 5 day refund and we asked on the 6th day. If they would've have gotten back to us earlier with the issues we were having we would've been within their terrible 5 day refund policy.

What kind of a company wants to keep their customers money for services that don't work and for services we pre-paid and cannot use?

We post this review to alert people so the what happened to us doesn't happen to you.

We are left feeling that they are not ethical and selling software that doesn't work in a misleading manner."

"This is a terrible plugin app site
This is a terrible plugin app site. I bought a yearly subscription from them through PayPal and after realizing that they don't listen to their customers, I decided to get a refund.

I had several back and forth conversations with the powr team to get my money back and it was all a waste of time.

So I have decided to open a Paypal dispute and Paypal decided the case in their favor.

After a few days, I went back to check on my Powr.io account only to find out that they have deactivated my account after Paypal had decided the case in their favor.

This is a Big Scam! I will take further action!"

"Send more email reminders about…
Send more email reminders about payments so that customers don't get charged for services they never wanted or used. Dreadful service and customer support."

Only 20 elements for pro version, which is too less and the business verison is too expensive。
Only 20 elements for pro version, which is too less and the business verison is too expensive。

Horrible app. Very slow loading up on mobile devices to the point where potential clients leave the form page. It is not $0 a month entirely. Important features which you expect to be part of the app they will charge you $7.99 a month.

I do not recommend the upgraded version of this app.
I spent way to much time (overall about 90 minutes) trying to initiate the paid Premium version of this app, only to find out (through Shopify Plus) that their programming was faulty and was causing the array of frustrating issues I experienced every time I attempted to purchase an upgraded version.
Additionally, with each failed payment, I received a email notification stating that I had successfully paid for the app - which was wrong.
I contacted their customer support and was told multiple times that the issues I was experiencing were my own or Shopify's fault.
So far, since they were notified by Shopify Plus app team that their app's issues, they have not contacted me to follow-up.
I highly suggest that you DO NOT WASTE YOUR TIME with any paid version of this app and find another app to handle your form needs, which is what we are doing.

I had trouble receiving emails. I do not recommend it if you start a store with a lot of traffic. This plugin could crash at any moment.

They have a huge problem with the contact fields on Ipads and Cellphones = it don’t work! We have contact them but they don’t answer...well at first, but after long time and still problem - they have desided to not answer.
This problem occur on all cellphones/Ipads. The fields is not possible to fill. Nothing happen when you click on them.
1 star is to high - because this app do not work - and the customer "service" do not exist.

So, you all people that gave this app 5 stars...have you checked the function in a mobile or Ipad? If not do that - and you will uppdate your review to 1 star.

I am not really satisfied with this app because the code they tell you to (paste) in the page your using to create the form is not discrete. it pops out! before the form loads onto the page and is visible for a whole 4 second split. making it look unprofessional, also if you want to place a banner, slideshow, image, or video above the form like at the top in my situation it doesn't let you. Im not code savvy and thought this would clear out that issue but it doesn't you can only place an image in the page container where you place the descripition making it low and if always goes under the form never above like i want it to, It's useless cause shopify already offers that. Also you'd think with the upgraded verision for css and js you'd be getting cool background drops for the form or a logo upload above the form, but no! all you get is gradient and those little squiggle lines, swirls, and pyrimid looking outlines in the background. I would of been happy with just being able to place a BANNER! OR FULL STRIPE above the form but not even that. also they promote a lower price than the one scratched off above it but really thats the price they charge you. The plane i chose said for 9.99 but they charged me 11.99! for nothing i wish i could get my money back.