Reviews (631)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use and intuitive design, ideal for creating forms for event registration, lead generation, and customer feedback without needing technical skills. They praise the responsive customer support available via live chat and value the customization options that enhance their website's professionalism. Integration with services like Google Sheets and Mailchimp, along with continuous updates, further boosts its utility and effectiveness.

November 21, 2023

The Earth Collective
India
9 months using the app
July 3, 2025

I have had terrible problems with the app and there is no response from the support team after many days. Don't waste you money.

My Store
New Zealand
March 23, 2025

Have used Powr forms across numerous Shopify sites for basic contact forms to more complicated surveys and application forms. It offers all the flexibility and functionality we've required and is always reliable.

Viper
Australia
8 months using the app
March 13, 2025

This is awesome to use! I had a tough problem, but the live chat was super helpful, and Jamilya helped me through everything from A to Z, making it super easy and hassle-free to solve.

LINKFLOW Official
South Korea
Over 2 years using the app
Edited January 6, 2025

Easy to build forms, easy to put onto site. Plenty of customizations. Pleasantly surprised and impressed. Mithsou was very helpful and quick, thorough and knowledgeable. Great service.

Endicott Home Furnishings
United States
Almost 9 years using the app
January 2, 2025

Great customer service. I needed help installing a form, which I have done before but couldn't get it this time. Reached out in the chat and Luiz Campo quickly solved the problem for me. Friendly and helpful.

Digital Dividends Mama
United States
11 months using the app
October 29, 2024

Richarde Mervil was so helpful! He worked with me to customize my form and build out my site for free. Such an awesome onboarding experience!

Tinsel & Timber
United States
About 1 hour using the app
October 10, 2024

Top, Richarde M did helped me very good and directly. No issues, this guy is awesome!

urbanelite.com
Belgium
27 minutes using the app
September 10, 2024

The issue was resolved and there was good follow up communication.

Management Cues
United States
3 months using the app
August 16, 2024

Amazing app, does everything I need for my florist business! Great service also :)

Tayla Made Flowers
Australia
About 1 year using the app
POWR.io replied August 18, 2024

Hi there,

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful.

Do reach out to us for any suggestions or queries and we'll be more than glad to help.

June 12, 2024

good service

My Store
United Kingdom
2 days using the app
May 28, 2024

Such great customer service. Shoutout to Richcarde! Not a time wasted.

VitalityPoints
Philippines
2 months using the app
May 16, 2024

No support help at all. I've literally emailed them over 3 times about a error I'm having with a page. I can't use the page until its fixed. They won't email me back, so I'm going to have to find a different app

Peach Pump
United States
6 days using the app
POWR.io replied May 20, 2024

Hello there,
Our deepest apologies for the misunderstanding.

Upon checking our records, we noticed that our replies were never delivered to your email address even though we responded to each one of your tickets.
We have forwarded your query to our Support Team Lead who wanted to reach out to your personally about this matter, we look forward to hearing from you soon!

May 3, 2024

Easy to use, Quick support with quick effective solutions. Very few bugs. Thanks, POWR support team!

Café de Monteverde
Costa Rica
Over 3 years using the app
April 19, 2024

Great form builder, customer service is always super helpful, and was great to find an archived form for me so I didn't have to build it again. Thank you!

Red Deer Condo Rentals
Canada
Edited April 9, 2024

Thanks to the team at POWr, we have a handful of easy-to-use apps for AskDrGanz.com that do exactly what we want. The reps they have are AMAZING at helping us which saves so much time and headache. Another huge bonus? Every plugin has a similar look and feel, so the learning curve for our staff is minimal as new ones are introduced. POWr provides excellent customer service, and they really listen when we ask for new features. Highly recommend that you give POWr.io a try!

AskDrGanz.com
Canada
Almost 5 years using the app
March 6, 2024

We needed help installing the two different forms we had created in the app. Customer support was quick to help us out. They had the forms up on our website extremely fast! Great app and great customer service!

Matuska Taxidermy Supply Company
United States
Over 4 years using the app
POWR.io replied March 7, 2024

Thanks a lot for the feedback. Super glad we were able to assist as expected as you're enjoying the app💙️
You can stay assured that we will keep doing our best so you can always have the best experience possible with us!!!

February 22, 2024

L’application est super bien fait , elle est bien adaptée pour ce lancer dans un business qui demande une formulaire professionnelle personnalisée pour ces clients et puis le service client est super réactive, Mr Richcarde de POWR ma aider pour mettre correctement le plugin exactement ou je souhaiter et par la suite ma aussi envoyer par vidéo comment le faire soi-même , non seulement sa ma fais gagner du temps mais aussi des clients. Je suis quelqu’un qui generalement ne donne pas d’avis mais la sa méritais!

Cozyride
France
4 minutes using the app
POWR.io replied February 24, 2024

Salut,

Nous sommes incroyablement reconnaissants que vous ayez pris le temps de nous laisser ce message. Les valeurs de notre entreprise placent la satisfaction du client au premier rang de nos priorités et nous nous engageons envers nos clients. Ce sont des clients comme vous qui rendent notre travail merveilleux.

Contactez-nous pour toute suggestion ou question et nous serons plus qu'heureux de vous aider.

January 3, 2024

ho parlato con richcarde M. e mi è stato d'aiuto risolvendo ogni mio problema, davvero ottimo.

SYNERGIE & CONSULTING
Italy
7 days using the app
December 19, 2023

Customer service was amazing, app is easy to work through. no complaints! Highly recommend

Precious Perspective
United States
1 day using the app
POWR.io replied December 20, 2023

Thank you so much for the 5 stars and sharing your experience with us 😊

December 13, 2023

The agent I worked with was very helpful in getting my issue resolved. I love the chat option and I would definitely recommend.

Junk Swagger
United States
About 22 hours using the app
September 23, 2023

I have the pro version, but now i will delete the App. It needs 7-15 seconds until the lead form appears on the website. Which customer waits 15 seconds until it appears?

Deinmuskel
Germany
2 months using the app
POWR.io replied September 25, 2023

Hi there!

So sorry to hear about your experience with the app.

Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWR account+weblink with live POWR plugin installed so that we can look into the issue for you.

Thank you very much for your detailed feedback&patience.

September 7, 2023

Love the app makes the experience of forms super easy for my clients, recommend to all, customer support is very helpful

Hipely
United States
16 days using the app
POWR.io replied September 9, 2023

Hi there,

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful.

Do reach out to us for any suggestions or queries and we'll be more than glad to help.

September 4, 2023

Great software, easy usability and outstanding support response. I would highly recommend POWR as an option for any business. Thanks guys.

Indiegrow
Colombia
4 days using the app
September 1, 2023

The app was good for me.

Whyte Palm
United States
Almost 3 years using the app
POWR.io replied September 3, 2023

Thanks a lot for your review!

Although it would mean so much if you could switch the rating to 5 stars instead, as we always try to aim for perfection.

Is there anything I can do on my side to deserve a 5-star instead? Anything it is, please do not hesitate to let me know and you can stay assured that I will do my best to help!

Please note that you can edit the rating using the same link below 😊️🙏️

August 11, 2023

Amazing app, highly recommend! The support team was very quick to respond and helped solve our issue.

Dark Age Games
United States
1 day using the app
July 4, 2023

I installed Powr Form Builder to my stall and it's a great app, it is completely customizable, it will even send out an automated email that you can adjust so it says whatever you want. I had a bit of trouble with this part so I used their live chat feature and spoke with Richcarde and he was able to help me out. I would definitley recommended this app!

My Store
Canada
9 days using the app
POWR.io replied July 7, 2023

Our gratitude for your much detailed feedback and recommendation🤩️ It's always a pleasure to read such nice words reflecting your experience with our app and support team.
Please feel free to reach out again anytime if you need further assistance in the future, we'd love to hear back from you!

June 22, 2023

Great app, and great customer service!!

Had an issue installing, the team logged in and fixed it in a matter of minutes.

Thank you

Spenser and Jensen
United States
1 day using the app
POWR.io replied June 22, 2023

Thanks a lot for the review, and super glad we were able to assist as expected💙️
You can stay assured that we will keep doing our best so you can always have the best experience possible with us!!!

June 19, 2023

I tried almost every contract builder available, this is probably the best. In terms of appearance and ease of use, this is number 1 on my list. The performance is great but I think there is still room for improvement. Great customer service, they respond quick and resolved all of my issues.

Zhecharm
Saudi Arabia
About 1 month using the app
POWR.io replied June 19, 2023

We're so grateful to have you as one of us Zhecharm, and even more that you are enjoying the journey with us!

May 31, 2023

The interface is easy to work with. The features are great, even with a free trial. Reduces headaches for me.

Market on Blackhawk
United States
About 1 hour using the app
POWR.io replied May 31, 2023

Thank you for the review, we're delighted that you're loving our app😊️

Edited May 23, 2023

a bit confusing and my form was saved incorrectly (asked for help and they confirmed it) but besides that seems okay il try learning how to use it a bit more and see how i like it with time

kinetic fitness
Malta
About 5 hours using the app
POWR.io replied May 24, 2023

Thanks a lot for the feedback, and super glad we were able to assist as expected💙️

May 16, 2023

Richcarde M was very helpful and an quickly responded to my chat. It was easy fix and now Linked to my shopify. I love the service

1Culture
United States
5 days using the app
POWR.io replied May 16, 2023

Thanks a lot for the feedback, and super glad we were able to assist as expected💙️

Edited April 26, 2023

This is a great, and easy-to-use app. Honestly, I tried to build them without reading the instructions, so it took me a bit to learn how to use - but I love it!
Their support is very fast, and sticks with you until the issue is resolved!

Looptworks
United States
Over 3 years using the app
POWR.io replied November 4, 2021

Thank you so much for this review. We are glad that you liked our app. We work hard to meet expectations like yours. Please do reach us for any suggestions. We’re here for you anytime

April 13, 2023

great app and customer service. i had no problem building my template as its very user friendly! had a question and service was exceptional

Pixelvoyagers
United States
About 1 hour using the app
POWR.io replied April 13, 2023

Thanks a lot for taking the time to leave us a review! It was a pleasure assisting you today🙂️

March 30, 2023

Amazing Customer Service A++++! I was helped by Richcarde, A+++++ service!!! I would recommend this app to anyone that is in need of forms for their website!

Cary Wimbish Band
United States
About 1 hour using the app
POWR.io replied March 30, 2023

Thank you for taking the time to leave us a review! It was a pleasure assisting you today😇

Edited March 28, 2023

Wonderful application and fantastic and fast customer service. I had a problem and they contacted me the same day to help. Thank you Richcarde. Recommended.

Pizza Pazza
Spain
11 months using the app
POWR.io replied March 28, 2023

Thank you so much for the recommendation🤩️ It's always a pleasure to read such nice words reflecting your experience with us.

You're always welcome to contact us again anytime for any questions, concerns or suggestions!!

March 17, 2023

The customer service I received solved my problem promptly.
So far, the contact form builder is working well.

Handerson Standard
Australia
About 19 hours using the app
POWR.io replied March 17, 2023

Thanks a lot for you feedback; we're delighted to know that you're enjoying your experience with us!

In case of further queries, please don't hesitate to contact us again anytime at support@powr.io or via our in-app chat and we'll always get back to you right away to assist😊️

February 21, 2023

POWR Forms are definitely the strongest functionally and aesthetically I have used on shopify. Richcarde was very helpful in helping me work through some theme capability issues.

Scelta Infinite Design
Canada
6 days using the app
POWR.io replied February 21, 2023

Thank you so much for taking the time to leave this kind review — we really appreciate it and are super happy to hear your experience with our features and support team has been so satisfying😊

February 16, 2023

Ricarde M is very helpful! Great job! He answered all of my inquiry regarding my query... Keep it up!

Spectrum Bakes
United States
8 months using the app
February 15, 2023

Richcarde is a top notch support rep. He met and exceeded my expectations for our conversation. Very quick to respond, and very helpful!

Tia Couture
United States
7 days using the app
POWR.io replied February 15, 2023

Thank you so much for taking the time to leave us a review! It was a pleasure assisting you today😉️

February 14, 2023

By far best form builder in all ways (design, ease of use, support...) and also awesome support unlike the others. Had a really hard problem but got really good help from Richarde. While other form builders i had i really simple problem but couldnt get any help.
Definitly worth paying a little extra for this awesome application!

VYPER
Sweden
2 days using the app
POWR.io replied February 14, 2023

Thank you so much for your kind words! We're delighted to know that you're enjoying your experience with us.

In case of further queries, please don't hesitate to contact us again anytime at support@powr.io or via our in-app chat and we'll always get back to you right away to assist😊️

February 10, 2023

Great kind & fast support. Thank you. Let's see how the app performs now. I would recommend it. Have a good day.

Indiegrow
Colombia
About 4 hours using the app
February 6, 2023

I would definitely recommend this app to everyone! You can create beautiful Contact form and if you have any problems it's SUPER EASY to talk to someone. They will do everything to help you out. GREAT CUSTOMER SERVICE!!

Les Créations M Décor
Canada
Over 1 year using the app
POWR.io replied February 14, 2023

Hi there,
Thank you for your feedback; glad you're loving our apps😊️
It's customers like you that make our job wonderful!

February 1, 2023

Great customer service! Richcarde was very helpful and quick! The form builder functions flawlessly with shopify!

Moss Acres
United States
21 days using the app
POWR.io replied February 3, 2023

Thank you so much for taking the time to leave us a review! It was a pleasure assisting you today😇

January 23, 2023

Great app, easy to use and have different tools, I really recommend it!! It help me a lot to have control

FLY IN CHIAPAS
Mexico
About 1 month using the app
December 8, 2022

Richarde has been very helpful when needing support - and we find the app great to use and it's very user friendly

One & Aum
Australia
About 1 year using the app
November 17, 2022

Fixed my problem within a minute! Easiest and fastest customer service I have had in awhile!! THANK YOU!

All The Days
United States
About 1 hour using the app
POWR.io replied November 17, 2022

Thanks a lot for sharing your feedback with us, it's always highly appreciated :)

August 29, 2022

I am new to Shopify and to meet my google requirements, I needed a contact form. This was very daunting but this whole process was easy to use and I'm super happy.

De La Lunar
Australia
13 minutes using the app
August 19, 2022

Richcarde Mervil helped me with my claim and his service was excellent. His reply was prompt and he resolved my concerns with ease. Thank you!

Lolo Sōl
United States
About 1 year using the app
POWR.io replied August 19, 2022

Thank you so much for your nice and honest feedback, glad to know that you're enjoying your experience with us!
Your satisfaction is what makes us love what we do :)

August 5, 2022

Love it. It's super easy to use. I would 100% recommend it to my colleagues. Love the payment feature. I was pleasantly surprised by it.

Jeri Means Business
United States
7 months using the app
POWR.io replied August 5, 2022

We're happy to see that you had a 5-Star experience with the POWR app!

July 15, 2022

Support is almost instant. No need to wait 5 working days for a response. Very effective! The app itself easy to use.

L&S Accounting Firm
United Kingdom
18 days using the app
POWR.io replied July 15, 2022

Thank you so much for your review!

We really appreciate you taking the time to share your experience with us and the community.

Do reach out to us for any suggestions or queries and we'll be more than happy to help.