Reviews (49)

Overall rating
4.4
Counts per rating level
  • 73% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this survey app for its user-friendly interface and extensive customization options, including conditional logic and customizable visuals. They appreciate the quick and supportive customer service, especially during setup. The app is effective for engaging customers and collecting valuable feedback, with easy integration into other tools. Its reliable functionality and a robust free version make it ideal for creating various types of surveys to enhance business operations.

August 21, 2024

It's a great app. We stopped sending surveys out a while ago so we had to cancel but if you are using surveys it does everything you need it to do. The Customer service on the app is also great they answer all your questions quickly with no hassle. Richcarde was amazing!

NewMakeIt - York Region Makers
Canada
Over 3 years using the app
POWR.io replied August 25, 2024

Thank you so much for your feedback🤩️ It's always a pleasure to read such nice words reflecting your experience with our app and support team!
You're always welcome to contact us again anytime for any questions, concerns or suggestions :)

October 2, 2025

Not just a great app, but a service that you can actually count on to help you right when you need it!

Van Compass
United States
17 days using the app
June 16, 2023

Very good customer service! And a very timely response. Thank you so much, Richcarde! We will continue to use the software in the future!

Ibu
United States
Over 5 years using the app
POWR.io replied June 16, 2023

Thank you much for such nice words😍️!!!

January 25, 2023

Absolutely love everything about this app! It has so many options and endless ways to reach customers. Needed tech support for something in the beginning and was helped right away!

would highly recommend!

Elle Rae Boutique
United States
Almost 4 years using the app
POWR.io replied January 25, 2023

Hello,
Thank you so much for your feedback! It's always a pleasure to read such nice words reflecting your experience with us.

You're always welcome to contact us anytime for any questions, concerns or suggestions as we'd love to hear from you again :)

June 12, 2023

Great app! Great custom service. It's helping me with survey, wholesale form, service form and more. Had great experience with Richcarde M.

Aguas Claras Organics
United States
Over 2 years using the app
POWR.io replied June 12, 2023

Thank you so much for sharing the word with the world — we really appreciate it and are super happy to hear your experience with our support team has been so satisfying😊

November 1, 2023

I have been creating surveys using this app for a few years now. It works very well and allows for customization of all text and visuals. The customer service is excellent as well. Very good company.

ORGANMASTER SHOES
United States
Over 2 years using the app
POWR.io replied November 2, 2023

Thank you so much for the 5 stars and sharing your experience with us😊

February 12, 2023

Great app. We use it for surveys and it has some great features for conditional logic. Support is great. Especially Richcarde.
Recommended.

Pop on Veneers
United States
Over 1 year using the app
POWR.io replied February 12, 2023

Hey there,

Thank you so much for sharing your experience with our app and our support team. We're available 24/7 for any issue you might have, and we always try to improve our services so you can have the best possible experience with us.

And you can stay assured that we will do our best to keep him on board for as long as possible :)

January 26, 2023

Both the survey app and the comments app were easy to design, install and operate as designed. Great apps, easy to set up!

Virusoflove
United States
8 months using the app
October 9, 2023

Good looking survey app that works as it should. Nice support, which is always welcome!

OLIVE+COMET
United States
7 months using the app
POWR.io replied October 10, 2023

Thank you so much for your review🤩️ It's always a pleasure to read such nice words reflecting your experience with us.
You're always welcome to contact us again anytime for any questions, concerns or suggestions!

September 15, 2021

I thought this app was great, UNTIL it connected me to other people's Shopify stores to insert my survey. This is terrible and shocking security.

KinKind
United Kingdom
2 months using the app
POWR.io replied September 15, 2021

Hello,
I'm sorry to hear that you're having problems with the app! We've just sent you an email, in case you did not receive it. Please reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!