POWR Customer Feedback Survey , 87 reviews

Overall rating
Counts per rating level
  • 64% of ratings are 5 stars
  • 21% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
March 21, 2023

So far I have had a great experience, the app is very simple to use and has great customer support!!

United States
Time spent using app: About 1 hour
POWR.io replied March 21, 2023

Thanks a lot for your feedback; glad you're loving our apps😊️
It's customers like you that make our job wonderful!!!

February 12, 2023

Great app. We use it for surveys and it has some great features for conditional logic. Support is great. Especially Richcarde.

Pop on Veneers
United States
Time spent using app: Over 1 year
POWR.io replied February 12, 2023

Hey there,

Thank you so much for sharing your experience with our app and our support team. We're available 24/7 for any issue you might have, and we always try to improve our services so you can have the best possible experience with us.

And you can stay assured that we will do our best to keep him on board for as long as possible :)

January 26, 2023

Both the survey app and the comments app were easy to design, install and operate as designed. Great apps, easy to set up!

United States
Time spent using app: 8 months
January 25, 2023

Absolutely love everything about this app! It has so many options and endless ways to reach customers. Needed tech support for something in the beginning and was helped right away!

would highly recommend!

Elle Rae Boutique
United States
Time spent using app: Almost 4 years
POWR.io replied January 25, 2023

Thank you so much for your feedback! It's always a pleasure to read such nice words reflecting your experience with us.

You're always welcome to contact us anytime for any questions, concerns or suggestions as we'd love to hear from you again :)

December 2, 2022

very good app i think the app can pass to customers the best massage that they need and for us back

all the new stuff you need
Time spent using app: 19 days
August 30, 2022

I've been talking with Franz from support for weeks now. Something relatively easy (adding a bit of JS to the app) is proving extremely difficult and time-consuming. I had to pay 150 USD for a developer to come up with a script so I can track survey usage in Google Analytics. I have a POWR.io PRO subscription which allows this script to be added, but it needs to go through their support and now they're telling me I need a more expensive Business account to do this (while their own support page says a PRO account is enough for added JS). App does what it say it does, but if you need any support whatsoever don't count on adequate help. All in all quite disappointing so far since I pay around 200 USD a year for this...

Teddy and Wool
Time spent using app: Over 1 year
POWR.io replied August 30, 2022

Hi there!

So sorry this is happening to you.

Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWr account+weblinks with live POWr plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.

April 20, 2022

It is quite useful. No need to create or edit the code to get what I need. Very easy to use and implement.

Hong Kong SAR
Time spent using app: 37 minutes
POWR.io replied April 20, 2022

Thanks for the great review! 😍Anything we can do to get 5 stars from you? We’d love to hear your feedback!

September 15, 2021

I thought this app was great, UNTIL it connected me to other people's Shopify stores to insert my survey. This is terrible and shocking security.

United Kingdom
Time spent using app: 2 months
POWR.io replied September 15, 2021

I'm sorry to hear that you're having problems with the app! We've just sent you an email, in case you did not receive it. Please reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!

March 19, 2021

This app is really useful. Able to collect customer's data and help a lot on the future plan. Recommended!

Saketora|Japanese Sake online store
Time spent using app: About 1 month
January 12, 2021

This app is really great! The functionalities cover every requirement. In addition, the app is super easy to install. If you have a question or concern, the support is very friendly and helpful!

Mentor 24 GbR
Time spent using app: About 9 hours
POWR.io replied January 12, 2021

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our Survey & Poll app as 5 stars. Thanks for sharing. 😍