POWR Customer Survey | Poll

Gather customer feedback & opinions after-purchase with a poll

Free plan available
Create multiple surveys and polls for all your business needs.


4.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 63% of ratings are 5 stars
  • 22% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars

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1 - 10 of 83 reviews

all the new stuff you need

Location Israel
Time spent using app 7 days

very good app i think the app can pass to customers the best massage that they need and for us back

Teddy and Wool

Location Netherlands
Time spent using app Over 1 year

I've been talking with Franz from support for weeks now. Something relatively easy (adding a bit of JS to the app) is proving extremely difficult and time-consuming. I had to pay 150 USD for a developer to come up with a script so I can track survey usage in Google Analytics. I have a POWR.io PRO subscription which allows this script to be added, but it needs to go through their support and now they're telling me I need a more expensive Business account to do this (while their own support page says a PRO account is enough for added JS). App does what it say it does, but if you need any support whatsoever don't count on adequate help. All in all quite disappointing so far since I pay around 200 USD a year for this...

Developer reply

August 30, 2022

Hi there!

So sorry this is happening to you.

Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWr account+weblinks with live POWr plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.


Location Hong Kong SAR
Time spent using app 37 minutes

It is quite useful. No need to create or edit the code to get what I need. Very easy to use and implement.

Developer reply

April 20, 2022

Thanks for the great review! 😍Anything we can do to get 5 stars from you? We’d love to hear your feedback!


Location United Kingdom
Time spent using app 2 months

I thought this app was great, UNTIL it connected me to other people's Shopify stores to insert my survey. This is terrible and shocking security.

Developer reply

September 15, 2021

I'm sorry to hear that you're having problems with the app! We've just sent you an email, in case you did not receive it. Please reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!

Saketora|Japanese Sake online store

Location Japan
Time spent using app About 1 month

This app is really useful. Able to collect customer's data and help a lot on the future plan. Recommended!

Mentor 24 GbR

Location Germany
Time spent using app About 9 hours

This app is really great! The functionalities cover every requirement. In addition, the app is super easy to install. If you have a question or concern, the support is very friendly and helpful!

Developer reply

January 12, 2021

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our Survey & Poll app as 5 stars. Thanks for sharing. 😍


Location United States
Time spent using app About 22 hours

Great app! I used it for a pre-launch survey on my password page and was able to integrate an email to all participants with a coupon code. Everything I needed was included in the free version, which was really nice. I had one small issue and customer service responded within the hour and my mistake was sorted. Thanks everyone for a great job!


Location United States
Time spent using app 20 days

We didn't use the app and uninstalled it, but was charged twice at $79.98. We didn't select a plan, we were charged even after we removed it from Shopify.


Location United Kingdom
Time spent using app 19 days

Paid $115 for 1 year. Did 1 survey, 6 responses. Billed $105 "usage". What for? App Cancelled. V unhappy.

Developer reply

December 7, 2020

Sorry about the confusion! The $105/yr is the annual subscription amount, it is NOT an additional charge. The Shopify API we use is called "Usage charge" and allows us to apply discounts (instead of just a static price with the other API). We do not charge any fees on top of what's advertised. I hope this clarifies it!

Kick Ass Workouts™

Location United States
Time spent using app 7 months

Hi POWr,

I would prefer to give no stars if possible. We started using the survey to take 1 survey from our customers. We used the trial and 1 month of the app to conduct our survey then requested that the subscription be canceled.

After about 4 months we realized the full price was still being hidden in our Shopify bill. Not being billed separately, so there was no line item for the monthly charge. They made an extra 6 monthly charges.

We very reasonably requested that these charges be refunded and gave adequate proof that we did not use the app from a certain time forward.

Unfortunately, POWr refused the refund and instead tried selling us on a business upgrade.

Again would give zero stars if I could. They are not very easy to work with and are more than happy to take your money without giving you service.

Best to all out there I recommend finding a different app.

Developer reply

August 17, 2020

Hi there,
Thanks for your feedback and apologize for the issue.
Please send us a screenshot from the thread, or ticket number where you asked about the cancellation and will be happy to assist you with a refund.
Please also be noted that if you have purchased through the 'Shopify' app store, it will be charged through your Shopify account.

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