Overall rating
Counts per rating level
  • 69% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its versatility in collecting customer feedback and creating wholesale forms. It's praised for its user-friendly interface, customization options, and affordability. The app's integration with platforms like Mailchimp and features like conditional logic and pop-ups are also valued. Merchants commend the responsive customer service, particularly highlighting a support member named Richcarde. Its reliability is proven by long-term use and it offers a free version, making it suitable for startups.

February 16, 2024

Richcarde M provides very good customer service to answer my questions also provide the demo video to help understand. thanks a lot.

United States
About 1 month using the app
January 17, 2024

Just signed up with POWR Customer Survey and had a question that was answered immediately. Excellent customer support. Thank you!

4 days using the app
April 8, 2024

Just installed the app with the kind help of Richarde M.
Looks great and works perfectly.

La Môme Bijou
About 2 hours using the app
November 1, 2023

I have been creating surveys using this app for a few years now. It works very well and allows for customization of all text and visuals. The customer service is excellent as well. Very good company.

United States
Over 2 years using the app
POWR.io replied November 2, 2023

Thank you so much for the 5 stars and sharing your experience with us😊

November 22, 2023

Great customer service! The only thing I would change for the free version is to bump up the number of responses to 50 instead of 25. Other than that this app is great!

Shop Show Choir
United States
12 days using the app
March 25, 2024


11 days using the app
October 18, 2023

I recently faced an issue with my account and reached out to the support team for assistance. The team was responsive and addressed my concerns. While the overall experience was positive and the problem was resolved, there were minor areas where improvements could be made for an even smoother experience. Nonetheless, I appreciate the support team's dedication and timely help. I would recommend their services to others and hope to see continual enhancements in the support process.

Unique marketplaces by Vehar®
About 2 months using the app
October 9, 2023

Good looking survey app that works as it should. Nice support, which is always welcome!

United States
7 months using the app
POWR.io replied October 10, 2023

Thank you so much for your review🤩️ It's always a pleasure to read such nice words reflecting your experience with us.
You're always welcome to contact us again anytime for any questions, concerns or suggestions!

June 16, 2023

Very good customer service! And a very timely response. Thank you so much, Richcarde! We will continue to use the software in the future!

United States
Over 5 years using the app
POWR.io replied June 16, 2023

Thank you much for such nice words😍️!!!

June 22, 2023

We had an issue with a popup displaying on our website, but the team got back to me
promptly. I'm satisfied with the overall service. Richcarde was very helpful, always replying in a timely manner.

United States
8 months using the app
POWR.io replied June 22, 2023

Thanks a lot for your kind words! We're delighted to know that you're enjoying your experience with us.
In case of further queries, please don't hesitate to contact us again anytime at support@powr.io or via our in-app chat and we'll always get back to you right away to assist😊️