Reviews (106)

Overall rating
4.4
Counts per rating level
  • 69% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its versatility in collecting customer feedback and creating wholesale forms. It's praised for its user-friendly interface, customization options, and affordability. The app's integration with platforms like Mailchimp and features like conditional logic and pop-ups are also valued. Merchants commend the responsive customer service, particularly highlighting a support member named Richcarde. Its reliability is proven by long-term use and it offers a free version, making it suitable for startups.

August 21, 2024

It's a great app. We stopped sending surveys out a while ago so we had to cancel but if you are using surveys it does everything you need it to do. The Customer service on the app is also great they answer all your questions quickly with no hassle. Richcarde was amazing!

NewMakeIt - York Region Makers
Canada
Over 3 years using the app
POWR.io replied August 25, 2024

Thank you so much for your feedback🤩️ It's always a pleasure to read such nice words reflecting your experience with our app and support team!
You're always welcome to contact us again anytime for any questions, concerns or suggestions :)

October 20, 2024

Great app, easy to use and to customize and the best part is the wonderful customer service team! They respond quickly and go the extra mile to help with any issues or customizations. Really impressed :)

Contra Kids Mutiny
United States
1 day using the app
October 15, 2024

The text states that the free version includes unlimited surveys and responses. However, this is a lie. In the free version, you can only receive 25 responses per survey. Additionally, the free version is cluttered with advertisements, making it impossible to properly test the app and survey customers. Not recommended.

ichbingelb.com
Germany
21 minutes using the app
POWR.io replied October 16, 2024

Hello there,
Thanks for your feedback, however it looks like there is a misunderstanding unfortunately.

Please note that in our listing, it's clearly stated that the free version includes unlimited surveys and NOT RESPONSES.
Moreover, we do not display any ad on our apps apart from the POWR logo that is showing at the bottom for free plans, as we do care about our users privacy and experience.

Hopefully this clarify the confusion. In any case however, could you please send us an email at support@powr.io so we can clarify any other confusion that you might have?
We would also be more than happy to assist you with an exclusive cost efficient upgrade!

We look forward to hearing from you :)

April 8, 2024

Just installed the app with the kind help of Richarde M.
Looks great and works perfectly.

La Môme Bijou
France
3 months using the app
February 16, 2024

Richcarde M provides very good customer service to answer my questions also provide the demo video to help understand. thanks a lot.

ROXON INC.
United States
About 1 month using the app
January 17, 2024

Just signed up with POWR Customer Survey and had a question that was answered immediately. Excellent customer support. Thank you!

ecoMVMNT
Canada
4 days using the app
March 25, 2024

good

olumatsafe
China
2 months using the app
June 16, 2023

Very good customer service! And a very timely response. Thank you so much, Richcarde! We will continue to use the software in the future!

Ibu
United States
Over 6 years using the app
POWR.io replied June 16, 2023

Thank you much for such nice words😍️!!!

March 21, 2016

POWr Survey is working wonderfully for us! they just added the ability to send custom confirmation emails upon completion of the survey! its well worth the $

Benchmarkmedia
United States
About 5 years using the app
January 25, 2023

Absolutely love everything about this app! It has so many options and endless ways to reach customers. Needed tech support for something in the beginning and was helped right away!

would highly recommend!

Elle Rae Boutique
United States
About 4 years using the app
POWR.io replied January 25, 2023

Hello,
Thank you so much for your feedback! It's always a pleasure to read such nice words reflecting your experience with us.

You're always welcome to contact us anytime for any questions, concerns or suggestions as we'd love to hear from you again :)