Reviews (109)

Overall rating
4.5
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to create customized surveys, including various form types like wholesale and service forms. It features customization options, conditional logic, and email integration, enhancing survey visibility with a popup option. The interface is user-friendly and easy to install, with responsive customer support. Integration with Shopify and a functional free version add value, making it ideal for enhancing customer interaction.

April 1, 2017

Poor. Poor. Poor. They screw up with the app without letting you know. They screwed up confirmation and send all our customers other customers results. Shame!

The Jolly Table Meals
Canada
9 months using the app
December 5, 2018

best aaap

wehove
India
9 months using the app
June 22, 2023

We had an issue with a popup displaying on our website, but the team got back to me
promptly. I'm satisfied with the overall service. Richcarde was very helpful, always replying in a timely manner.

DEAR MILER
United States
8 months using the app
POWR.io replied June 22, 2023

Thanks a lot for your kind words! We're delighted to know that you're enjoying your experience with us.
In case of further queries, please don't hesitate to contact us again anytime at support@powr.io or via our in-app chat and we'll always get back to you right away to assist😊️

January 26, 2023

Both the survey app and the comments app were easy to design, install and operate as designed. Great apps, easy to set up!

Virusoflove
United States
8 months using the app
Edited August 17, 2020

Hi POWr,

I would prefer to give no stars if possible. We started using the survey to take 1 survey from our customers. We used the trial and 1 month of the app to conduct our survey then requested that the subscription be canceled.

After about 4 months we realized the full price was still being hidden in our Shopify bill. Not being billed separately, so there was no line item for the monthly charge. They made an extra 6 monthly charges.

We very reasonably requested that these charges be refunded and gave adequate proof that we did not use the app from a certain time forward.

Unfortunately, POWr refused the refund and instead tried selling us on a business upgrade.

Again would give zero stars if I could. They are not very easy to work with and are more than happy to take your money without giving you service.

Best to all out there I recommend finding a different app.

Kick Ass Workouts™
United States
7 months using the app
POWR.io replied August 17, 2020

Hi there,
Thanks for your feedback and apologize for the issue.
Please send us a screenshot from the thread, or ticket number where you asked about the cancellation and will be happy to assist you with a refund.
Please also be noted that if you have purchased through the 'Shopify' app store, it will be charged through your Shopify account.

June 28, 2019

very good app, but it is litle slowing my web page, other hand its very important app to take feedback of client, everything is customize able

Vijay & Sons
India
7 months using the app
December 30, 2020

Great app! I used it for a pre-launch survey on my password page and was able to integrate an email to all participants with a coupon code. Everything I needed was included in the free version, which was really nice. I had one small issue and customer service responded within the hour and my mistake was sorted. Thanks everyone for a great job!

LateBloomPlants
United States
6 months using the app
Edited October 24, 2019

Very helpful and easy to understand, it walked me thru the process in a matter of only a few minutes

Unimaginary Store
United States
5 months using the app
Edited December 6, 2018

Great and FREE. This Plugin is easy to use..after submission, we can redirect to visitors to a certain page....that is usefull.
Thank You for this great plugin.

Andrologi ID
Indonesia
5 months using the app
April 22, 2019

Super easy to use. Can't wait to see what my results are going to be! I really liked the options that were given.

HoneyGang
United States
4 months using the app