Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective management of pre-orders and backorders, with features like SKU level customization, pre-order status updates, and user-friendly interface. Many commend its reliable performance over the years and compatibility with various themes. However, some reported issues with the app not blocking orders after reaching stock limits. It's recommended for managing waitlists, launching pre-sales, and altering the appearance of sales buttons.

August 31, 2019

They keep charging us after we cancelled our membership. We let them know 2(!) times, and they still didn't cancel the subscription (there is no way to stop the subscription in the app). When asking for a refund, they only offered discounts in one of their other apps. Terrible customer service.

Happy Wifey
Norway
Over 2 years using the app
Amai replied August 31, 2019

We're very sorry to hear that you've run into an issue using our app, and we would really like to look into this further for you.
Whenever convenient for you, please respond to our email and let us know when we can connect with you over the phone in order to solve this issue.
Again, we are very sorry for any inconvenience this has caused and would like to rectify it immediately.

August 28, 2019

Wow.... First of all, the support, Spot on! Had some issues with implementing the app and in 5 minutes it was done. Then to the app itself, 1000 times faster than other preorder apps we tried. Other apps we tried the preorder button dident even showed so the customers had to refresh the page in order for it to show. If you look for a preorder app, look no further..

HIT THE HAY
Sweden
About 1 month using the app
Amai replied August 30, 2019

We are most grateful that you took time out of your busy schedule to leave us a review. Please feel free to get back to us if you need further assistance. We are here to help you any time.

August 26, 2022

Shopify should definitely kick this app from the app store. Simple things don't work here, it is very slow and we have to contact the team multiple times for basic things to work. For the amount of money they charge, it's absolutely a disaster

GlazedInc
India
Over 2 years using the app
March 25, 2020

Absolutely fantastic. We used this to provide pre-orders for our first album release. We are extremely satisfied with the app... and will be reinstalling and using each time we need it.

Curation Records
United States
About 1 month using the app
Amai replied March 27, 2020

Thanks for such kind words! Your feedback is really appreciated!

March 5, 2018

Amazing customer service and overall great product. It is such a useful tool and very easy to install and use. I strongly recommend!

Perrin Paris
United States
About 1 month using the app
September 17, 2015

Very useful app, easy to use and very effective

Images Publishing Group
Australia
Over 2 years using the app
October 16, 2020

If you have 1 product store and you run out of stock, it really suck, as your income goes down significantly. With Pre-Order manager I was able to get some sales (not as much as if I had stock, but much more than when I just couldn't sell). Bug thumb up!

The Real Thyroid Shop
Poland
About 1 month using the app
Amai replied October 19, 2020

Thank you for the great review. We are really glad that our app had assisted you with your business.

May 23, 2019

Super easy to use and customer support was very quick to help when I need a little guidance. Excited to add this app to our store!

Beautique
United States
About 1 month using the app
Amai replied May 27, 2019

Thanks for the review! We're glad to hear our support specialists were able to provide you with the amazing service that we're proud of. Please let us know if you have any other questions!

September 4, 2022

Best customer service ever! Super good follow up, even when not expected. Charie was so helpful and friendly. Greatly appreciate the support.

Piedalu
United States
About 1 month using the app
Amai replied September 6, 2022

Thank you for the kind words as well as choosing us!

It certainly encourages us to do better. It definitely will motivate our team to do better.

January 21, 2016

Just what I needed for my business. Great App, Great support. 5 stars to you guys, you deserve it.

Charlies Kitchen Essentials
South Africa
About 1 month using the app