Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for managing pre-orders and keeping customers informed. It offers customization options and is compatible with various themes. Despite being time-consuming, it supports adding pre-orders to numerous products. The app's performance has improved over time, with past issues resolved. Merchants appreciate the quick and effective customer support. Regular updates introduce new, valuable features.

November 24, 2023

Glitched app, does not work sufficiently. I have items set for 'disabled backorder' yet they are available to purchase which in return is causing us so much inconvenience as we are having to personally contact each individual. Will be removing this app as soon as we upgrade our website.

Gee Hair
United Kingdom
5 months using the app
Amai replied November 27, 2023

Thank you for your review. Here are some of the findings during our troubleshooting. You can refer to our email to you which provides more details such as screenshots.

- The continue selling when out of stock options are turned on.

- From our logs the last time someone turned off the pre-order for the product was in August.

- There was another pre-order app already installed on 16th May, 2 months before our app was installed.

As mentioned in the email, we would require your assistance to ask Shopify for any audit trial and we can further proceed with our investigation to identify the root cause. Thank you.

November 7, 2023

The button installed but then wouldn't move where I wanted it - Tried to get help and no response - uninstalled. Hoping I now get my money back I paid upfront.

CharlesTed
United Kingdom
About 1 hour using the app
October 30, 2023

Unclear how it works and I want to cancel my trial, but there is no option unfortunately.

Hazel & Berry
Netherlands
About 5 hours using the app
Amai replied October 31, 2023

Thank you for your feedback. If you are unclear how it works, there are several ways to do so.

1. Contact us via chat in-app.
2. Using the link provided in-app and also stated in the onboarding email, scheduled a free and unlimited 1-on-1 session with our onboarding team.
3. Self-help FAQ that could be found in-app, in the onboarding email and also the chat widget itself.

We had also sent an email to you but had yet to hear back.

As mentioned in our self-help FAQ you can cancel the subscription by uninstalling the app. You can read more here:
https://help.amai.com/en/articles/5806598-how-do-i-unsubscribed-from-the-pre-order-manager

If you need help uninstalling, please contact our team at support@amai.com. reply to the email we had contacted you with or simply use the in-app chat widget as we can assist you accordingly.

If you want to understand more how Shopify apps billing work, please refer to the following Shopify guide so you have more clarity on that.

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

June 7, 2023

The application installs numerous components that you haven't requested, and it takes an excessive amount of time to resolve the issue when you inform them about your refusal of the unwanted installations on your site.

These components, such as non-removable widgets, cannot be removed and your "add to cart" button have a big delay when customers access your site.

Even when uninstalling the application as instructed, all the widgets reappear, and they use (yet again) a substantial amount of time to remove them once again.

Trackfie
Denmark
6 days using the app
Amai replied June 7, 2023

Thank you for your review. To clarify, the widget that you mention is a ReCaptcha. As our app has Notify Me and email capturing features it has to be installed along with the app to prevent spams. Thanks to your feedback, the ReCaptcha will now only be turned on when Notify Me is enabled.

As for uninstallation, sometimes the codes will not be cleanly removed for some themes. That is why in our FAQ we stated to contact support for the removal. This is a well documented Shopify issue that had been left unresolved.
https://community.shopify.com/c/shopify-apps/removing-code-from-a-deleted-app/td-p/951319

June 4, 2023

This app messed up my store. All my product images disappeared immediately after installing. I asked for support and they said their developper will fix it for me. I waited for 2 days they never fixed it then blamed my browser for it not working while insisting that it's showing on their side... big waste of time and additional stress in an already stressful time. Avoid!

Widerry
United Kingdom
2 days using the app
Amai replied June 4, 2023

Thank you for your review. Here are a few factors why we conclude that this could be a browser cache issue:

- We had tested it on several devices in multiple geographical locations and the images are showing. We had sent screengrabs to confirm our findings.

- You mentioned that it images are showing on your mobile but not on the same laptop that you reported the images were missing.

- Images are still found in the Shopify Admin > Products page and it is not removed.

To further confirm our findings, you can load your store on a fresh laptop/desktop to see if the image is loading. We can confirm that our app will not remove images from a store.

May 17, 2023

This app slowed my product pages down and forced my products into a bunch of collections and tags I didn't want. The app claims to uninstall all of its code, but it leaves your product pages slow even after uninstalling and deleting.

Megalixir Drip
United States
11 minutes using the app
Amai replied May 21, 2023

Thank you for leaving us as review. Our app is speed optimized and does not slow stores down. It is tested and used by multiple stores of different sizes with no experience of slowness. We are happy to assist you to look into this issue you are having and identify what are the root causes of the slow loading time.

Based on your install logs provided by Shopify, you installed the app at 8.49am (UTC) and uninstall it at 9.00am (UTC). During this time there was no support request and we were unable to assist you in looking into the issues you are having.

April 4, 2023

Already uninstalled the app, but there are so many leftovers in my shop theme code, not recommended.

Kidultverse
United Kingdom
8 minutes using the app
Amai replied April 4, 2023

Thank you for your review. As mentioned in our uninstallation guide (which you can refer from our Products and Dashboard page), you are required to select the Uninstall button before uninstalling the app from Shopify dashboard. This is a well documented issue:

https://community.shopify.com/c/shopify-apis-and-sdks/leaving-code-in-the-theme-after-uninstalling-the-app/td-p/636805

Even Shopify recommends reaching out to app developers directly in this post:
https://community.shopify.com/c/shopify-design/how-to-remove-the-code-left-by-the-deleted-app-in-the-code-file/td-p/1283797

The reason for this is because Shopify does not allow our app to remove any scripts as part of the uninstallation process and could only be done at the app side.

Please grant us access and we will remove it for you.

May 20, 2020

This app has a pretty big flaw that needs to be addressed. Basically it won't change the button to a "preorder button" if the user has a non-preorder button in their cache. In layman's terms, if the customer has viewed ANY other product pages (with their respective buy buttons) before going to a preorder page, they won't see the preorder button or button notification information because the normal "add-to-cart" button is still in their cache. So the app only works if the customer hasn't viewed any other products first, which is a fairly common thing. Spur-it only offers one solution which is, and I'm not joking here, "Just let your customers know to clear their cache" Yea, sure, let me just tell each customer to clear their cache before looking at a preorder item. Heck, the main reason for having a preorder Button is that customers don't read jack & squat, and need to be informed at the point of purchase, so this bug undermines the entire purpose of the app. It needs to be fixed before I can recommend this app to anyone because customers get REAL angry if they buy something and it doesn't show up when they expect it (which will happen if the button doesn't switch to a pre-order button and they assume it's just being added to their cart.)

The customer service team was responsive and listened to my complaint and says they plan to address this eventually, but until the app itself is fixed, I cannot endorse it. I hope one day to return and switch this to a 5 star review.

Sanshee
United States
Over 4 years using the app
Amai replied May 21, 2020

Thanks for your feedback! We tried to contact you via email and over the phone in order to discuss the situation but didn't receive any response yet. Please drop us a line at your convenience.
Hope to hear from you soon!

Edited August 8, 2020

Since the management of the app changed, the support is very poor. No reply since a week, very disappointing. The app is full of bugs - deletes other products from the cart, you can't update pre-order items quantity. it's a mess.

Naughty Linen
Switzerland
Over 4 years using the app
Amai replied August 10, 2020

Hi, We had checked our ticketing system but we could not find your ticket on 30 July. Can you resend your email to justin@amai.com ?

January 31, 2020

The app works fine, but we have some issues with the export feature and some duplications in the buttons. We have contact customer service and they have given us the worst customer service we have ever had. I am afraid we may be finding a new solution soon if they don't change.

ALOHAS
Spain
Over 4 years using the app
Amai replied January 31, 2020

Thanks for your feedback. We've contacted you via email, please respond at your convenience to discuss the situation. Thanks in advance!