Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective management of pre-orders and backorders, with features like SKU level customization, pre-order status updates, and user-friendly interface. Many commend its reliable performance over the years and compatibility with various themes. However, some reported issues with the app not blocking orders after reaching stock limits. It's recommended for managing waitlists, launching pre-sales, and altering the appearance of sales buttons.

Edited March 6, 2020

Great app! appreciate the quick customer service and follow through! The app works well and was fairly easy to install - it seems a bit expensive but I am glad it has a lot of flexibility.

OMNIA INTIMATES
United States
About 1 year using the app
Amai replied March 2, 2020

Thanks for your feedback. Please know that it's really important for us to keep our clients satisfied, so please drop us a line at your convenience at contact@spur-i-t.com in order to discuss the situation. Hope to hear from you soon!

April 3, 2021

so far so good hope this works for me . preorder is the name of the game..................................

Concord Wireless
United States
About 1 year using the app
Amai replied June 7, 2021

Thank you for the kind words as well as choosing us!

Edited May 24, 2020

**Update #3 (4 Days Later)**
I'm updating my star rating because the team from SpurIT has been extremely helpful in resolving my issues. They have supplied me with a full refund for the erroneous charge and have given me lifetime access to the app to remedy my issues. Thank you guys for your help! :D

**Update #2 (1 Day Later)**
I have worked with the Lead Support Manager to resolve my issue. He was also gracious enough to issue me a refund for the $24.95 charge. I greatly appreciate how quickly these guys reached out to me and how professionally they've helped to resolve my unfavorable experience. As soon as everything is back up and running, my refund is processed, and I'm able to go in and try the app, I'll be reviewing my star rating!

**Update #1 (1 Day Later)**
I've been contacted by a customer support rep telling me I had 3 products activated. This might have been from a previous install a few years ago because apparently, you have to remove code from your theme page (which I only discovered this time). This install I only had ONE active product and was still charged. I have also been contacted (and responded to) the Lead Support Manager from the development company who offered to personally rectify the situation, which I greatly appreciated. I'll update here when and if I hear back.

**Original Review**
I downloaded the app and was pleased that with the FREE plan I would be able to utilize one product for pre-order. But I was disappointed and quite honestly offended to find that I'd been charged for the Unlimited New plan even though I only had ONE product active for Pre-Order. I don't like dishonest apps and am deleting this app immediately solely for this reason.

Coach Lain
United States
About 1 year using the app
Amai replied May 21, 2020

You are more than welcome! It's our pleasure to keep clients satisfied :)

July 11, 2016

Works pretty good. Be sure to check the theme files to match the button submit ID that is in the app. Took me a while to find that in the documentation, but once I found it the app works good.

Stitchtek
United States
11 months using the app
April 13, 2023

The support team were very helpful in working through the finer details. Much can be implemented yourself, but they're there when you need – and fast. Nice.

KYT Diabetes Bags
New Zealand
9 months using the app
April 14, 2016

Your app so far so good.but should add a function that enable user to enable preorder for variant also.If user want to enable only for specific variant there is a option that enable this functionality.

Casedodo
India
9 months using the app
July 14, 2022

I really like the setup of this app. However I'm still in the free trial and using it on a live drop and the pre-order doesn't actually show on our sold out sizes even though it's activated. I trialed it yesterday to make sure it worked.. and it did work, but it took 5-10 minutes to change from "add to cart" to "preorder" after a size sold out. Is this normal?

Dotbean Kids’ Clothes
United States
8 months using the app
Amai replied July 15, 2022

Thank you for the feedback. We will call you today to find out more about your issue.

Update 20/7: Hi, we tried to call you but to no avail. We had also sent our Google Meets appointment. We had also sent multiple emails to info@dotb*****ds.ccom.

May 8, 2016

Just started incorporating this into my website. The integration was easy. One functionality I think would be useful, would be the ability to see on the dashboard, which items have the most pre-orders (by number of orders of the item and also number of clients who ordered the item). Otherwise, good app, looking forward to using it in my store.

MDG

Emme Cadeau
United States
6 months using the app
May 11, 2020

It was hard to fit to my theme though, they worked hard to make it.
Functions are good and easy to use.

to blossom
Japan
6 months using the app
Amai replied May 12, 2020

Thanks! We are always happy to help so don't hesitate to reach out!

May 21, 2020

I like this app because it's easy to use. Hate that it's $25 a month but that's the price of doing business. This is the third pre-order I've downloaded and again, I've found it to be the easiest to use so far.

Amye's Traveling Boutique
United States
5 months using the app
Amai replied May 25, 2020

Thanks for choosing us! Hope you'll keep enjoying it :)