Reviews (748)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its user-friendly interface and seamless integration, which simplifies pre-order management. They appreciate the responsive customer support and effective inventory control that prevents overselling. The customization options are also valued for aligning with various store themes. Additionally, the ability to enable pre-orders for out-of-stock items boosts sales and enhances customer service. Merchants also note the app's reliability, performance, and cost-effectiveness, with a free plan that includes robust features.
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Really appreciate this app to better manage pre-order and backorder to better match customer expectations. Made a few configuration updates to match our site and was ready to show. Been especially helpful as new business just getting started with two people still working out our design times and inventory management.
The app works very well and has many functions. The app has an internal chat directly to the developer and they responded immediately and implemented my request within 10 minutes. I can recommend the app to everyone.
Excellent app for preordering. Everything is customizable. And support is easily available on chat.
The app was easy to install and setup. First time out there were no errors or glitches having to chase down, it simply worked! Unlike other "preorder" apps, this app gives you the ability to setup unique preorder options for any or all of your products, which is a big plus for us as we have seasonal and special release products. I would highly recommend this app!
Codexade team is quick to answer and fix any problems that they can. The app is a little glitchy and would be awesome if there was no delay and if the badges stay on the products when they're sorted or filtered.
Very easy to use, no code needed and i didn't expect as a free app to offer so many options. I am trying for 3 years to find an app that does exactly what I need. I would give 20 starts if I could.
I have tried other pre-order apps and none of them worked as seamlessly as this one. The process was easy to follow and allowed me to get our pre-order item up and running. It was also a simple update to change the pre-order date for the next run on the same product. I'm super happy and will continue using this happy for the foreseeable future.
Super App, um ganz einfach Vorbestellungen einzurichten. Vielen Dank!
Worst support I have ever received from an app provider. Legit told me there was an app conflicting with theirs so instead of actually providing support to fix the issue they simply told me to go try different apps!
When I said I would leave a review, they asked if I would be paying them & told me they were trying their best to assist... they told me to go elsewhere!
Support is an absolute joke completely unhelpful so I'm unsure why they have support. App itself would be good if they fixed what should have been easy for them to fix. Never have I ran into app support that couldn't fix an issue with their own app within a few days, let alone what they called tech support. Regardless of if the app is free or not, scary they have 7 apps in the store all free.
Support asked me some odd questions which had me question why they were asking, they avoided answering why they were asking & instead said nevermind. Like which shopify plan I was on, not sure how that had anything to do with fixing their app.
They asked for access to my store which I granted only to turn around and tell me they couldn't do anything to fix it. So like why ask for access? I got bad vibes & immediately revoked access as soon as he said they couldn't do anything. I noticed 3 IP logins within the several minutes they had access, it was super weird considering they couldn't do anything.
Update> Support emailed me personally asking me to delete my 1 star review after without telling me about revoking the API access to the app I assume because I left this review. I was like surely not so I reinstalled the app, they revoked the API again. Of course support didn't mention this in their email, they instead told me they were working on making the app compatible with my theme. Uhha, I don't believe it.
I don't trust these guys at all now, I don't like how they have handled this situation & I would strongly suggest avoiding this app & the other 6 from these guys in the app store based on my experience with their support.
Worst merchant we ever dealt with. We serve more than 5000+ merchants and have never faced this type of kiddies mentality from this merchant. I really can't express how rude he was. It's unfortunate.
You can read our 100s of other reviews to see what kind of customer support we give.
Our support team politely explained to him the issue with the app not working because he was using too many app and conflicting. We suggested an alternate solution because we understand business requirements and needs. Our app was working partially for his store, but due to the number of conflicting apps, it had issues.
Amazing, you threaten us to give 1 start with bad review and you did it. I really appreciate your hard work in writing this nonsense review. We have proof of chats, which I am attaching here for more information on how he behaved with our tech support and how our support team helped him throughout this process.
Just to serve him, our two live chat team members and one tech team member assisted him via collaboration requests to address his problem and solve it. But still, he said our support is a joke. If providing this kind of support (live chat support and tech support for free) is a joke, then we aren't sure what kind of support he wants (childish mentality).
All I can understand is that he wants VIP support / slave that works for him 24/7 for free, and whatever he says, support will do. What nonsense.
Regarding the different IP that accessed his store, he forgot that our two live chat support members and one tech team member assisted him with collaboration requests. So I think he is totally dumb.
After giving a 1-star review, he still wants to use our app and tried to install it multiple times. I'm not sure why if something isn't working for him, why he keeps installing it after giving a bad review.
Our team tried to reach out via email to assure him that our team is working on Impact Theme support, and soon it will be supported. We asked him to modify the feedback. However, he deleted the previous review and wrote his frustration, as expected because he wants a slave that serves him 24/7, not app support.
I recommend everyone to ignore his childish behavior. You can see how much time he wasted writing a paragraph to prove his point, which isn't true and is nonsense.
The great news is that our team made the app compatible with the Impact theme, and the sad part is you won't be able to use it anymore.
We usually don't respond like this, but we don't want to serve the worst merchant like him, and we will make sure he won't be able to use our service anymore.
Have a great day.
his is an EXCELLENT APP. The Technical Assistance is also BRILLIANT and their tech team fixed my site within minutes. I highly recommend this Pre-Order App. It's very user friendly. It's definitely a 5 STAR rating.