Reviews (1,463)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective pre-order management, noting it boosts sales with its easy setup and user-friendly interface. The customizable settings and clear shipping times enhance customer service and sales. The app is reliable across various businesses, and the customer support, especially from personnel like Alina, is praised for its responsiveness and helpfulness during setup and off-hours.
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It's been added to my shopify 20 minutes ago.. So far so good! :) I've Ask a question and they replyed well and within 5 minutes
Hello to our friends at Level Up Coffee
Thanks for the awesome review. We're so happy to hear that you are enjoying Pre‑order Now. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
I used the app for preorders and this app was so helpful. It allowed me to just plug in the preorder with no problem.
Hello friends at Diva Embroidery Blanks and Supplies!
Thank you for leaving us this awesome review, we appreciate your support! We are glad you find our app helpful :-) Don't hesitate to reach out to us with any other questions you may have, we are always here to assist!
Melissa & The Pre-order Now Support Team
Very useful app, perfect for product launching. The support and customer service is just fast and perfect!
It's our pleasure! Thank you for your feedback and feel free to contact us anytime!
I used this app to support my pre-sale - I used their "preorder now" button and automated emails to let customers know their preorder was received (you do need to pay for that but it's $5 for 100 emails, which I think is very worth it). It was easy to use and was perfect for my needs. Their support was really responsive as well with any questions I had.
Hello to our friends at Estori Collective
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app, and we are glad our support team could assist you! We truly appreciate your business. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Pre‑order Now Support Team
App is extremely buggy and has caused a number of errors on my site. When I asked the dev for help it sounded like they knew what my issue was but they told me to get help from another app developer that I had trialed another pre-order software from. Kind of a lousy attitude to have since I'm giving the Pre-Order Now developers money, but whatever. Customer service isn't for everyone. As soon as I find a replacement I'm uninstalling this app.
Hello!
This is Sean, the Customer Success Manager with Pre Order Now. Thanks for leaving this review... looks like instead of asking you to contact the other app's support to remove their residual code, we should have offered to comb through and remove it ourselves.
I am very sorry about that. How can we make that up to you? We pride ourselves in giving super-awesome support every time, but I see how this could have been done better, and I'm coaching our team on that now.
Please reply and let me know? I'd like to make 100% sure you are taken care of from here...
Sean & The Pre Order Now Support Team
The app works well "when it works"...however, it's been buggy lately, such as removing products from my pre-order list by itself, not allowing me to edit pre-order products (taking me rather to the upgrade screen), or sometimes not even allowing me to open the app in Shopify. I would give more stars if it was more reliable.
UPDATE: As of 9/23/20 around 5pm EST, we believe we have FIXED THE ISSUE causing server slowdowns and the various issues with the app. This has never happened with our app before and we are adding protocols to our servers so that it won't happen again.
THANK YOU for your patience with this very frustrating issue with Pre Order Now. Things should now be fast, accessible, and working at full speed, both now and in the future!
Please test on your end and let us know if you notice any other issues? If not, we'd welcome you to update this review to share your experience from there. Thanks!
-Sean & the Pre Order Now Team
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Original Reply: Hello, this is Sean, the Ops Guru with Pre Order Now. We are working HARD AND FAST to resolve this issue. We have a SWAT team working this since last night and they are implementing fixes for our sudden server challenge.
I am VERY sorry that the app is not working properly at the moment when it comes to loading and logging in.
Please give us just a little more time today and we should have this resolved very soon! I will post here again with a full update very soon...
Thanks for your understanding, and stay tuned...
Sean & The Pre Order Now Dev Team
Good App
Hey there LEAFCLO!
Thank you for the review! We'd love to hear more about your experience. Can you provide us with more information? Is there anything we can do to make your experience better?
I hope to hear from you soon!
Regards,
Sharky
Team Supervisor - Pre-Order Now
Phenomenal feature for any type of pre-orders! Shopify is the perfect platform for small businesses. We will certainly share our experiences with everyone.
Seems pretty easy and hope this will definitely help with future sales! Looking forward to using this app regularly!
Hello friends at The Vault GU
Thank you for leaving us this awesome review! We really appreciate the kudos! :-)
-Melissa & The Pre-order Now Support Team
App is very professional and very useful. I think that this is a great app to use for if you dont have inventory right away.