Pre‑Order Now WOD , 1,194 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its effective management of out-of-stock items, allowing customers to reserve and make partial payments for products. It seamlessly integrates with e-commerce platforms, replacing out-of-stock notifications with pre-order buttons. Merchants praise its user-friendly interface, customization options, and responsive customer support. Key features include inventory management, back-in-stock alerts, and enabling pre-orders via product tagging. The app also provides a chat service for immediate assistance and customizable displays for pre-order items. Merchants find the cart pop-up feature useful, which informs customers about the pre-order process, and the option for initial partial payments. The app also offers notifications for new and backordered items.
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I had downloaded this app for my Turbo theme with no issues. I then purchased a new theme that is widely used and it Bricked my new theme from Out of the Sandbox Flex 3.0. I've spent countless hours and days trying to figure out the culprit along with the theme creator and 5 different app companies. It was finally pin pointed to be this app causing my site to crash. Even though I didn't install this app on my new theme, the app still injected it's code into my theme and was causing major issues with my site. I had to have a coder show me where the code was and manually delete the code. This company should be paying me for all my time wasted to solve their coding errors and making matters worse that I didn't even install it on my new theme but their app secretly places code on all your themes.
Hello to our friends at Fight The Flock
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
I want to extend my sincerest apologies for the negative experience that you had with the app on your new theme. Issues like these are rare with our app and we would have definitely been able to help you if you reached out to us.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing.
We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Pre‑order Now Support Team
I am temporarily adding a 1 star review until my issue is resolved. the Preorder button doesn't work on my block theme. I have given them access and they've un-installed it and reinstalled it and then billed me for the APP $39.99 even though I tried their 14 day trial. So far, I've lost complete trust in this APP. I've filed a formal complaint with Shopify as well as the app provider.
The app (email customer portion) stopped working after about one month of use and customer support is too slow to respond. Edit: 8/17. It still does not work and customer service has no idea how to solve the issue.
Hello to our friends at Adept Cosmetics®
Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with Pre‑order Now.
I want to extend my sincerest apologies for the negative experience that you had with the app. I understand your frustration due to the delay by the team in replying to you. I'm VERY sorry about this, it is not at all what we aim for. We have sent you an email asking you to verify. Kindly check your email and let us know the details so that we can look into it further. I have taken this case upon priority and am personally following up to ensure that your issue is resolved ASAP.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Tanu & The Pre‑order Now Support Team
Update July 8th, 2022 . Extremely frustrating. Don't know what is going on with this company - it is like they no longer care. Reported a problem 8 days ago ( notifications do not work) and they could not care less. I have spent hours in the past week repeating the same info to two different members of their customer service then it just gets forgotten about. They don't even bother responding now. In short - the new notification feature does not work and their customer service has become nonexistent with zero follow-up and zero communication with us about any progress. If we treated our customers like this we would be crucified by poor reviews. If you have a problem - dont expect to get much help. Review April 2022 Great App that just works without any trouble. Customer support are very quick,
Hello to our friends at TruBeef Organic
Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We love having you as a customer and we are always here to help your Shopify store succeed!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Absolutely no support. Had my products on pre-order and when I took them off pre-order, one did not change the CTA button back to "add to cart". It is still stuck on "pre-order now". I've reached out to support several times with no response. I even deleted the app and it still remains. There is no way for me to change back to "add to cart" and they refuse to help, even with Shopify opening a ticket. If you don't want your website code messed up, I do not recommend this app.
Hello to our friends from White Elm
Laura, Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
It seems that your emails are not reaching us. We have just received one email from you on 10th Jan which we promptly replied. I believe there is some issue with the email communication. Can you please provide us with your alternate email address on support@websiteondemand.ca so that we can get this sorted ASAP? If you are open to trying our app again - I can have the best developers on our team work on your case to get you up and running in no time. We would love to have you on board again. But even if you decide against it - please let us know so that we can help you with the issues you have been having with the residual code as we believe it is not coming from our app.
Again, we are so sorry about what happened here (it is not normal with our app). We work SUPER hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Pre‑order Now Support Team
Not happy, at first the customer service was exceptional. All our problems were immediately addressed. It's 3 weeks that we keep on getting ignored or replied to with the same template reply "we will have our dev team look into the issue". Not acceptable!!!
Hello to our friends at Minestack Store
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app, and we are glad our support team could assist you! We truly appreciate your business. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Pre‑order Now Support Team
Quite disappointed with this app. I loved it at the start but for the past 3 months it's been sending my customers emails that their order contained a preordered product when it doesn't. So it has created a lot of confusion. I have contacted support 4 times and then I don't receive a response and they close the ticket. I then have to open another ticket and the same issue happened. Unfortunately I will have to look for an alternative application as I am not getting help to solve the issue.
Hello there,
This is Robert, Ops manager for Preorder Now app.
We are so sorry about this. We definitely don't want to get you through this.
However, it appears that you were having trouble with receiving all our emails. We've been sending emails ever since you've had this issue to date.
Would you be able to check your spam/bulk folder?
Email us at support@websiteondemand.ca. We respond to every ticket within an hour.
Sincerely,
Robert
I have now been using this app for a few years. When it works its a good app. However, it is a ticking bomb.
I just noticed that all out of a sudden normal available products were shown as preorder products whereas products that have stock below zero were shown as available.
What is even wore, the mixed cart pop that was triggering on every page reload, was supposed to be fixed after i have submitted a ticket. I just realized that it is not fixed and customers had to close the pop up on every page reload.
This plugin did more harm than good. Please look out for a more stable plugin, as this plugin will cost you a lot of money......
Hello and thank you so much for raising this problem here. I am very sorry that this happened!
There could be a handful of causes for this (including the settings on your side in the app), but the only way we can help is if you take a moment to email us. Please do that? preorder-now@websiteondemand.ca
We'd LOVE the chance to resolve this for you asap! We can fix this. Thanks ahead of time...
Sean & The Pre Order Now Team
App is outdated and has too many bugs now. This use to be the best Pre-order app out there but many other apps have caught up and have more features for less price. It's unfortunate as we have been using this app for a year and tried to stick with them but they have been unable to fix our issues. They blame other apps for the bugs but we haven't added anything since the bugs started. Another frustrating issue is your settings get changed everytime you revisit the app. You have to change back all your settings. Super annoying and not efficient for any business. We were paying for the $30 a month subscription plus the $$$ emails and it wouldn't always work. We now have found a better app for only $10 a month and a lot more features on top of what this app had to offer. Changes need to be made asap.
Hello friends at Grotto Treasures,
We deeply apologize for this. The competition right now is really rough and our team is always grinding to remain at the top. Since we are the best, still is, optimization, ease of use, and customer support are our main priority.
However, it appears that your account is under a legacy plan in which only premium merchants are granted with ALL FEATURES. Our current pricing model will provide you with all Preorder Now features on any paid plan. But you need to reinstall our app for it to work, along with the app being updated.
Furthermore, the reset/resync issue was already been resolved and we no longer receive that error since the fix. Especially for new installs having our most updated version.
Please note that we have an upcoming big feature in the pipeline ready to launch in a month or 2. This one is a huge one, specifically for you since you asked for it multiple times :)
We only hope the best for your store and we'll let you know once we got this new feature live. From there, maybe we can re-establish our 1-year partnership.
PS: We surely miss those adorable Tigger bags on preorder. Our team uses this product for debugging purposes in your store. And because it was so cute.
Sincerely,
-- Chud and Preorder Now Support Team
The app interferes with the website's code and negatively affected the website performance on mobile devices, as tested on pagespeed insights. The support was indifferent to the problem, didn't understand and didn't care to solve the issue.
Hello to our friends at JhaJi Store
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
I want to extend my sincerest apologies for the negative experience that you had with the app on your website. Our app is being used by a lot of merchants and we have never heard about the app slowing down the website or impacting its performance. It would require digging deep into the theme and the apps that might be causing this performance issue which I'm afraid is something that isn't included within support given it's not a standard part of our app and service.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing.
We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Pre‑order Now Support Team