Reviews (1,460)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective pre-order management, noting it boosts sales with its easy setup and user-friendly interface. The customizable settings and clear shipping times enhance customer service and sales. The app is reliable across various businesses, and the customer support, especially from personnel like Alina, is praised for its responsiveness and helpfulness during setup and off-hours.
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love this app perfect for pre order items, i had a small inconvenience and they answered right away i will recommend it
Hello 18 INCHES,
Thank you for your 5-star review. It is great that support was able to quickly assist you and take care of your requests. We are happy that Pre-Order Now can benefit your store.
Stephanie & the Customer Support Team
amazing and helpful experience!!! got the app all set up for me and it's working perfectly now. woo!
Hello to our friends at Toothbrush Toys
Thank you for sharing such an amazing review with the community and us. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Pre‑order Now Support Team
Really happy with the customer support. They did try to double the rate per month just because I changed shopify plans. But good support
Hello to our friends at Freak Athlete Essentials
Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Pre‑order Now Support Team
not exactly what I need - but probably the best of what's available right now. I have tried a few of the apps - and none are great... but this one is at least a solid good.
Hello to our friends from PodcastMerch.com!
Super cool of you to leave us this positive review! We appreciate you using our app! Is there any way we can serve you better to earn that fifth star? Do let us know - it is truly helpful! We hope PodcastMerch.com is super successful online!
Melissa & The Pre-order Now Support Team
The free-trail worked fine. I'm trying out the paid trail now. I will update you on the results. So far good!
Hello friends at Àse BodyCare (ah-shay)
It's extremely nice of you to leave us this awesome review! We appreciate the feedback :-)
-Melissa & The Pre-order Now Support Team
UPDATE: changing my review from 1-3 stars. Within a short period of time of posting my original review, I received an email from support offering help on their day off. We went back and forth and the support agent was helpful, but there is still some things that will keep me looking for a better app, especially at this price. If it worked flawlessly I would have no issue with the price.
The buy buttons flash between “Add to Cart” and “Pre-order”. I’m not sure why or how, but it’s confusing and doesn’t inspire confidence.
You can’t offer partial payments with a discount because the app does this by creating draft orders and using a 50% off “discount” on both. Shopify does not allow double discounting, so a coupon code and a discount would never work.
I’m using it now because I’m out of time and already lost 2 days of our presale, but I think it’s confusing to customers. I will continue to look for an app that doesn’t handle orders in the same manner so that we can get a discount and partial payments on the same order.
ORIGINAL REVIEW: Doesn't work and support is unhelpful. This app is keeping me from launching my store at the moment, and while they have chat and email support listed everywhere, I've only gotten an email response with "help" that includes emailing me the same setup information on their website. Then, they ghosted me. Not very helpful.
It doesn't not synch reliably with Shopify - what I've synced within the app portal on my store doesn't reflect the same information on the product page. On the website the buy bar flashes between "add to cart" and "pre-order" which is pretty janky.
Hi Forti Goods, we appreciate you updating the review from 1 - 3 stars.
We're very happy that a member of our support team was able to get in touch with you and assist, even on a day off. We always love to hear examples of our team going above and beyond for our merchants.
The issue with the buy buttons flashing between “add to cart” and “pre-order” is related to the order of operations in how a webpage loads – basically, the native Shopify theme elements will load first, then the elements associated with our app will override them. There can be a delay before this override occurs, which is why you saw the buttons flash between the two options. But after this delay, the webpage will show the correct option.
We agree that the interaction between partial payments and discounts is confusing. This is related to an internal change that was made in order to support automatic payments for partially paid orders in our app. We are escalating this with our developers to investigate a better solution and we will proactively keep you updated as this effort progresses.
Please do not hesitate to reach out to us with any additional questions/concerns!
Stephanie and the Customer Support Team
Fast response - good support service. Thumbs up for Rasheem who has been really helpful. I recommend
Hello to our friends at MoonyRest
Thank you for the glowing review. We're so happy to hear that you are enjoying Pre‑order Now. Rasheem is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Rasheemc, who we know will be delighted to read your comment. We appreciate the recommendation!
Cheers,
Pushpesh & the Pre‑order Now Support Team
I used this app to help me list pre-orders for my artwork. The team behind the app are fast to respond to issues and are so helpful. My issue was fixed by Josh in a total of 4 minutes. Highly recommend!
Hello to our friends at WildArtStudios
Thanks for sharing your review with us and the community. We're delighted to hear that you are enjoying Pre‑order Now and that our support is top-notch. Josh is the superstar of our team and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Josh, who we know will be delighted to read your comment.
Tanu & The Pre‑order Now Support Team
I love it. Really helpful for a business. I recommend it to anybody who want to start with pre-orders instead of just sells now.
Hello friends from Imadiva Lingerie!
Thank you for leaving this great review here! We are extremely glad it is working well for you! All the best on your e-commerce journey :-)
-Melissa & the Preorder Now Support Team
so straight forward to use, performs how i need. super easy to integrate - the delayed updates are a little frustrating but thats the only challenge!