Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing pre-orders, especially for out-of-stock items. It offers customizable features and integrates well with Shopify. The customer service is quick and helpful, often resolving issues within the same day. Despite a learning curve, its user-friendly interface and problem-solving capabilities make it a valuable tool for businesses.

June 5, 2023

After trying for 2-3 days to fix the error I had regarding the pre-order button not populating I finally reached out to customer service and they were extremely helpful and fixed the issue day of contacting them!

So grateful! Thank you!

The Soul Of A Mother
United States
9 days using the app
Website on Demand Studio, LLC replied June 6, 2023

Hello to our friends at The Soul Of A Mother

Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now. We're delighted to hear that our support team was able to provide you with excellent support. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The Pre‑order Now Support Team

July 23, 2023

I actually logged into this app to delete it. I love the idea, but since adding it to my shop it has reduced my sales by playing havoc with the online store. Customers cannot use the drop downs in my store as when they go to the checkout their selections have changed to the top selection on any product. Not what they have chosen. I cannot recreate it and your support people cannot create the issue, but I have so many complaints. This was never an issue prior to the integration of this app.

Showdown Rugs
Australia
3 months using the app
Website on Demand Studio, LLC replied July 25, 2023

Hi Showdown Rugs,

We’re very sorry to hear that you’ve experienced this issue. In the past, we’ve seen this happen due to a javascript conflict, potentially with another app that has been installed. Unfortunately, as you note, we’ve been unable to replicate this issue for your store, which makes it very difficult to identify and implement a fix. Our development team has been informed of this unusual behavior and we will be investigating it to try to nail down a root cause.

December 30, 2023

Does not work.

Junethree
United States
About 2 hours using the app
Website on Demand Studio, LLC replied January 5, 2024

Hi team Junethree. We'd love to have a chance to hear more about your review. We've tried to get in touch via email and through your website. We work with many other apparel merchants with great success and we're confident we can work with you to get pre-orders working for your site!

We will keep trying to get in touch with you to make things right!

April 1, 2024

increible servicio de post venta!

Mamá Porqué
Chile
About 2 hours using the app
Website on Demand Studio, LLC replied April 3, 2024

Hey there Mamá Porqué and team!

I'm glad that you received the support you needed. If anything else comes up, please don't hesitate to reach out!

May 31, 2023

We installed the app for offering a new product in pre-order. It works perfectly. The customer service by Aman was great.

MAIWE
Belgium
3 months using the app
Website on Demand Studio, LLC replied May 31, 2023

Hello to our friends at MAIWE

Thanks for sharing your review with us and the community. We're delighted to hear that Aman was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success!

Tanu & The Pre‑order Now Support Team

June 14, 2023

Josh solved my problem in less than 5 minutes. Amazing customer support and app is easy to use as well.

Creo Swim
Philippines
3 months using the app
Website on Demand Studio, LLC replied June 14, 2023

Hello to our friends at Creo Swim

Thanks for sharing your review with us and the community. We're delighted to hear that Josh was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success!

Tanu & The Pre‑order Now Support Team

May 12, 2023

recommended if you need to indicate your product(s) is pre-order product
also
quick support if issues arise

tinytoes.ca
Canada
5 months using the app
Website on Demand Studio, LLC replied May 15, 2023

Hello to our friends at tinytoes.ca

Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now. We're delighted to hear that our support team was able to provide you with excellent support. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The Pre‑order Now Support Team

December 8, 2023

Great support!!

MAI CHILE
Chile
4 days using the app
Website on Demand Studio, LLC replied December 11, 2023

Hey there MAI CHILE and Team!

Our support team had an amazing time helping you out! Thank you for making our day by leaving a 5-star review, we appreciate your support.

Please reach out if you need any help. Cheers!

April 11, 2024

top very goood

BULLCARE
Italy
3 minutes using the app
Website on Demand Studio, LLC replied April 15, 2024

Hey BULLCARE team!

I'm glad that you like our app. We take pride in developing our app and we are thrilled to receive your feedback.

If you need any help, please don't hesitate to reach out to us!

May 11, 2023

Had a problem with pre-orders displaying on our website but customer care fixed the issue within minutes. Great customer service

Lana Wilkinson
Australia
About 1 year using the app
Website on Demand Studio, LLC replied May 11, 2023

Hello to our friends at Lana Wilkinson

Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The Pre‑order Now Support Team