Reviews (1,461)

Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective pre-order management, noting it boosts sales with its easy setup and user-friendly interface. The customizable settings and clear shipping times enhance customer service and sales. The app is reliable across various businesses, and the customer support, especially from personnel like Alina, is praised for its responsiveness and helpfulness during setup and off-hours.

March 16, 2021

Does exactly what it's designed for, and well! Everything you need to run pre orders clearly, attractively and effectively for your customers - highly recommended!

Irish Railway Models UK
United Kingdom
10 months using the app
Website on Demand Studio, LLC replied March 16, 2021

Hello friends at Irish Railway Models UK

Thank you for this high recommendation! We are happy we could assist you :-) We wish you and your store all the best on your ecommerce journey!

-Melissa & The Pre-order Now Support Team

February 22, 2023

Smooth, good customer service. Simple instructions, especially when helped by customer service. Works on phone as well incase one doesn’t have a computer

CHAMACO
United States
10 months using the app
Website on Demand Studio, LLC replied February 24, 2023

Hello to our friends at CHAMACO

Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the Pre‑order Now Support Team

December 5, 2022

The Website On-Demand staff were quick and helpful with setting up the app and with any issues we faced. Great customer service.

The Tech Den
Australia
10 months using the app
Website on Demand Studio, LLC replied December 6, 2022

Hello to our friends at The Tech Den

Thanks for sharing your review with us and the community. We're delighted to hear that our support team was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Pre‑order Now Support Team

December 6, 2023

I was charged after i uninstall it 30-40 minutes later.

CLOCULTURE
United States
41 minutes using the app
Website on Demand Studio, LLC replied December 11, 2023

Thanks for taking the time to write this review and let us know. That is not default behavior on the app. Did you activate the Email Add-On feature? That is usually the only way to skip the 14-day free trial.

I will be reaching out to you separately to see what we can do to help. I would like to at least issue a refund for you.

Hannes Bez | Director of Customer Experience

June 20, 2020

This app has really helped me develop a better customer experience and was super easy to use. The how to set up tutorial was really easy to use.

Inspired Childhood
Australia
10 months using the app
Website on Demand Studio, LLC replied June 23, 2020

Awesome! And we are just a ping/email away if you need any assistance 😎

September 16, 2017

Great neat app for pre-orders. Easy to operate and Chris is always ready to help if something doesn't show properly, mostly due to the many different themes out there.

Have been using it for over two months now and definitely recommend it!

La Musa Eterna Boutique
Canada
10 months using the app
November 16, 2022

This app is easy to use and provides everything we need and the staff is super helpful! Tech issues were fixed in secs once we raised it.

Kuu.australia
Australia
10 months using the app
Website on Demand Studio, LLC replied November 17, 2022

Hello to our friends at Kuu.australia

Thanks for sharing your review with us and the community. We're delighted to hear that our support team was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Pre‑order Now Support Team

December 1, 2017

So far it has been easy to set up, affordable, and mostly does what I need it to do. I make hand made items and don’t always have items in stock, now it doesn’t matter. All I do is hook up “pre order now” to my entire store and when an items out of stock someone can now see this and read my added text that says “hand made ships in 2 weeks”. Thanks for the great app!!! You won’t be disappointed

Ceramic Smokeware
United States
10 months using the app
September 21, 2018

This is a great app! I am now able to put items on pre-order easily instead of having to mark these items as pre-order in the description and then remember to go back and change that. There are no misunderstandings with my customers now as to when their item will typically ship. I can process the order and not worry about it again until I receive the product to ship out. Everything happens in the background flawlessly.

Dawn's Doggy Duds
United States
10 months using the app
October 10, 2022

Great customer service very helpful to resolve my issue. I was able to be walkthrough and guided through the process

Fitz and Glitz 2 Geaux
United States
10 months using the app
Website on Demand Studio, LLC replied October 12, 2022

Hello to our friends at Fitz and Glitz 2 Geaux

Thanks for sharing your review with us and the community. We're delighted to hear that our support team was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Pre‑order Now Support Team