Overall rating
4.5
Counts per rating level
  • 82% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to replace out-of-stock items with pre-order buttons, improving customer experience and potentially increasing sales. It's praised for its easy integration, user-friendly nature, and customization options. The partial payment feature is particularly appreciated. Despite some initial interface challenges, the app's customer service is commended for its prompt and efficient responses, even outside regular business hours.

March 15, 2019

Easy to use to launch products and categories that are not ready yet.
Changing and updating is no problem.

Honeybone
United States
5 months using the app
November 3, 2022

EXCELLENT CUSTOMER SERVICE! Amandeep listened to my issue with updating preorder shipping dates and helped me troubleshoot until we found the correct field that needed to be updated. Very happy small business owner!

Fern x Flow
United States
5 months using the app
Website on Demand Studio, LLC replied November 8, 2022

Hello to our friends at Fern x Flow

Thanks for sharing your review with us and the community. We're delighted to hear that you are enjoying Pre‑order Now and that our support is top-notch. Amandeep is the superstar of our team and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Amandeep, who we know will be delighted to read your comment.

Tanu & The Pre‑order Now Support Team

Edited November 30, 2019

Great app! Easy to use, has all the features I need for items on pre order. I also like that it sends an email to customers when they purchase and item on preorder and one that is not, letting them know it will all be shipped together.

Dreamland Baby
United States
5 months using the app
September 24, 2017

If you need a preorder feature this works great! If you need customization, level of service is also excellent.

The Evolution Of Sound
United States
5 months using the app
April 23, 2024

The customer support assistance I received from Alina was very helpful!

Tortoise+Hare Comics
United States
Website on Demand Studio, LLC replied April 25, 2024

Hi Tortoise+Hare Comics!

Thank you so much for your kind review. Your feedback for the support experience you had with Alina is highly appreciated. We'll make sure to recognize her efforts accordingly.

If you need further assistance, please let us know. We are always happy to help!

April 23, 2024

The loading times of the changed Add to cart button are very long. Many of my customers don't even notice the pre-order because it only loads when the customers are in the shopping cart.

In addition, the order tags are not assigned correctly. Even if all settings are set up correctly. Today, for example, the app is not available at all.

Puschies
Germany
Website on Demand Studio, LLC replied April 24, 2024

Hi Puschies team. We are so terribly sorry you're experiencing issues with the loading. Obviously this is a critical piece of functionality for you and we are working hard to ensure that the button loads as fast as possible on the PDP.

We are in the business of making apps that help merchants, and we strive to deliver on that promise. Your experience is not a good example of this and we will do our best to make things right for you and all of our other cusomters.

- Lauralynn, VP of product.

Edited May 5, 2020

I needed an app that would enable pre-order of a variant which is why I chose this app and it works! Does what it says and I like the option to provide the estimated delivery date under the pre-order button as well as to add a note that it's a pre-order item in cart. Support is really good and responsive. Price is also affordable. I highly recommend this pre-order app!

Blessed Be Magick
United States
5 months using the app
July 11, 2022

This app works great, and the customer service was almost instantaneous. They walked me through exactly how to set it up. 10/10 recommend!

Rebel and Eve
United States
5 months using the app
Website on Demand Studio, LLC replied July 12, 2022

Hello to our friends at Rebel and Eve

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app, and we are glad our support team could assist you! We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! We appreciate the recommendation!

Tanu & The Pre‑order Now Support Team

October 28, 2022

I am using this app to do pre-orders for my children's book! I had a few issues and Josh was so kind and helpful. I'm opening my shop on Saturday, and he really helped me to get things in order. I just downloaded the app today and so far I am really impressed with the customer service! Thanks again Josh!!!

Mahogany Woolfolk Books
United States
5 months using the app
Website on Demand Studio, LLC replied November 1, 2022

Hello to our friends at Mahogany Woolfolk Books

Thanks for sharing your review with us and the community. We're delighted to hear that you are enjoying Pre‑order Now and that our support is top-notch. Josh is the superstar of our team and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Josh, who we know will be delighted to read your comment.

Tanu & The Pre‑order Now Support Team

December 4, 2017

So far so good! Setup was easy and didn't take very long before we had products up for sale. Have not had any of our customers use it much yet but so far so good and we like giving our customers an option not available before. Giving it 5 stars for now and will update if we have to.

Killzone Flashlights
United States
5 months using the app