Printaura , 58 reviews
Any issues I've had they had promptly addressed and taken care of. I've never had any issues with anything ordered from them. The shirts and printing are quality and arrive to our customers quick and easy. Their app make it easy to add shirts and get everything setup.
OUTSTANDING IN EVERYTHING THAT MATTERS: I have been a graphic designer for almost 22 years and am very picky about printers. I just made the switch to Garment Design on Etsy in 2020 and it took me about a year to find a printer that I could call “home”. I am overjoyed to have found my home with Print Aura for several reasons: 1) PRINT QUALITY: Print Aura puts print quality FIRST. My customers are RAVING about the quality of their Sweatshirts. And this is no small task because the Sweatshirts I use are 50 poly / 50 cotton, which are harder to print on. 2) CUSTOMER SERVICE: Working with Print Aura is like working with a small print shop with personalized customer service. Working with Cheryl, I feel like my orders are 100% cared about. I NEVER have to worry about the typical customer service problems that arise from working with one of the more “corporate” POD companies. Cheryl goes ABOVE and BEYOND in every situation. 3) SPEED: Print Aura consistently ships my orders faster than I expect. My customers love it!!! 4) SELECTION: Print Aura has access to one of the largest selections of garments I have seen, with multiple replacement options to deal with the worldwide stock issues we have been facing since COVID. I have peace of mind going into Q4 that I will have less stock issues than my colleagues that are using other POD companies. Thank you Print Aura and Cheryl for all you do!!!
I feel bad writing this review because it’s not a nice one, but if I can save someone else from making the same mistakes I did, it’s worth it. I’m new to the apparel business. I chose Print Aura because they have the best collection of environmentally conscious clothing of any of the print on demand companies, although, I was able to find a great company that has enough to fill my store. I chose Print Aura before I had come onto the App Store on shopify so I had already spent five months with them having test designs made so that I could photograph them and get my website up before I saw the bad reviews in the App Store. When I saw them, I panicked because my communication with their customer service and the quality of their website had already given me problems. Basically their customer support is Monday through Friday via email with one woman named Cheryl. Cheryl would only respond to my email the next day so for example, if I sent her an email on Monday I knew I wouldn’t get a response back from her until Tuesday. She would also only respond to one question per email, so if in my initial email I asked two questions, she would only answer one. At that point, I would ask the second question over again and have to wait another day to get the answer back to that question. Her answers were curt. She was never downright rude, but I could almost see her eyes rolling when she opened an email. When I asked her for help linking Print Aura to Shopify, her reply was, “you just have to push it through.” Push what through?? I decided right before launching my site that I would slowly switch all of my products over to this other company that I had found and phase out my products on Print Aura. My opening day came. I made some sales and I emailed her and asked her if the sales had gone through just to make sure that we were correctly linked up, as she had been so vague about the process, I was nervous about it. I didn’t hear back from her for almost 5 days!! I had to shut my website down and I immediately switched all of my orders over to the other company and dealing with them has been like night and day. Their website is so user-friendly and they have live chat 24/7. I don’t want to name them because I don’t want anyone to think that this review is about anything more than a warning. To sum it up, the customer service at printaura is terrible! They caused me numerous sleepless nights and major major stress, not to mention lots of money. If I had to do it again, I would’ve done things differently, so let me be your trial by error and believe me when I say that there are far better companies out there!!
We've had a great experience so far with Print Aura. Their app needs some work but in the end, what counts is the end product that is delivered to the customer. We've already found customer comments about the improved quality with apparel we've have printed through Print Aura. Our market also prefers American Made. Print Aura is one of the only POD providers that has a wide selection of American Made. Keep up the good work.
After almost 2 months of trial and error and working with the people at Shopify and Print Aura, I have discovered Print Aura is NOT COMPATIBLE WITH UNDERGROUND THEME ICON.
When Print Aura asked me to try a different theme, it works perfectly.
If I want to use this program, I have to abandon my $180 theme
I changed to 2 simple themes and both work great
THEY WILL STEAL YOUR MONEY
We got $2000 stolen by Printaura. We're dealing with it for about the month and Printaura refuses to refund them back.
The worst of all is that they just charged us for $2000 in 2 transactions without any shame. Without any orders coming in.
And after you contact them they basically say to you "yeah, we will refund them back once you win the case on PayPal against us".
That's all they are.
Each and every one of them!
Their customer service is by far the worst the world has ever seen and will not help you with anything. But I guess they were not meant to be helpful.
If you want to have your money stolen just like we did, go ahead and install their app.
If you do want to help yourself out stay away.
Staying away from this company is all it takes.
A very diverse amount of products but a piss-poor grade level of support. No one will talkover the phones to resolve real issues, just email. We took our business elsewhere.
As others have said, I really wanted to like Print Aura. I liked their selection of Bella Canvas apparel and thought it would be a perfect match for what my store needed. That said, if I could give ZERO stars for everything Print Aura -- customer service, support, interface, and the ultimate product -- I would. Their interface is absolutely terrible, mock-ups are only for YOU -- they are NOT used when you order. What? They have a standard place that they stick a standard size 8" piece of art. Special request? Forget it.
The amount of time I spent (stupidly) trying to get the support I needed, set my business back about a month and I have zero to show for it and I paid full-price for the privilege.
No matter how many emails I sent, phone calls I made, attempts I tried to get clear communication, it did not happen. I ordered 5 test shirts and 100% of them were exactly what I DID NOT WANT and had written about repeatedly as to avoid this issue. I could not have been more clear that I needed to communicate my creative needs and questions. I asked a series of clear and bulleted questions and only get a few vague answers. And when I didn't get the answers I needed, I tried to cancel my order, but they had been shipped. No apologies, no "how can we help you be a satisfied customer?", nothing.
Buh-bye, Print Aura. Moving on to Printful where we should have begun. Their customer service is AMAZING and it's clear they're far more knowledgeable and helpful than the above mentioned.
I really wanted to like PrintAura. They have a great selection of products. But their interface is wonky. Products are pushed in, and appear on the site, but they will show up as "sold out" when you try to checkout. They display as shopify products, not printaura products. It takes over half an hour for orders to appear on the PrintAura website. There is NO PHONE NUMBER for customer support. Too much hassle. Don't bother.
I really like their printing service, products and colors. I have dont great business with them with no issues.