Reviews (2,201)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise the high-quality, durable products like t-shirts and mugs with vibrant colors offered through this app. They appreciate the seamless Shopify integration, user-friendly design tools such as a mockup generator, and responsive customer support. Quick turnaround and shipping times are noted for enhancing customer satisfaction. The platform is easy to use, ideal for newcomers, and includes valuable educational resources, with a commitment to sustainability.
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Honestly, I'm considering switching POD suppliers. I understand delays happen and especially this year, but their fulfillment estimates should be updated to reflect that. Customer service is one of my top priorities but I don't want to expand my POD product line if I can't give customers reasonable shipping estimates. They need to vet their Backup facilities better or hold them to higher standards. We should be able to get a relatively firm fulfillment time on products to tell out customers. For example current phone case fulfillment is supposed to be 2-5 days. I have orders made recently in the last few days that have been fulfilled and shipped without problem, but then am having to constantly chase an order made weeks ago that is now double that deadline and they can't tell me why it isn't fulfilled or when it should be. Exactly how would you like me to convey to my customer they they were the random unlucky order that got sent to a possibly poorly run or disorganized or overworked backup facility and now there's no clue when they might receive their order and no timeline information being communicated to give them? That's not acceptable Printful. My #1 priority with POD is that you fulfill and ship within the timeframe you estimate or at least reasonably close to that or at the bare minimum can explain how backed up you are. EDITING TO update: Two days later, dozens of chats and messages over the last few weeks and STILL no shipment. Beware anyone who likes to ship things to customers in a timely manner. (Or at least give the customer some sort of a timeline)
Hey there,
Update, 12/09/2020:
We're sorry to see the order is still delayed at our backup facility. Our teams are closely communicating to help you get this order out as soon as possible. We have also issued a full refund for this order back to you for all the inconvenience this has caused you!
Thank you for sharing your review with us! We are sorry to hear your order experienced a fulfillment delay. During these times, we cannot guarantee a set date on when your orders will go out based on the fulfillment facility, order queues, stock availability, and so on. Our fulfillment estimates are subject to change, but we'll do our best to advise our customers as much as we can.
We see you have been in close contact with our support team in relations to this particular order. It seems that this is a unique case and you should not expect your orders to be delayed this much. We hope to resolve this as soon as possible!
-Lauma
I use this app to Print and Dropship for my clothing line, and I must say I have nothing but great things to say. The products always come out bettr than expected. The shipping times are awesome and my customers are always satisfied.
I've used this app to offer other merchandise on our store. The app is intuitive and easy to use. The support is very helpful and the response times are very short. I'd highly recommend this app for all your merchandise needs.
My overall experience has been decent, but there are always so many changes.
Thank you for sharing your thoughts! We're glad to hear that your overall experience has been decent. We understand that frequent changes can be challenging, and we're here to help. If you have any specific concerns or need assistance, please don't hesitate to reach out to us via email at feedback@printful.com We'll be happy to assist you!
Great platform for creating quality merchandise which is easy to load to your Shopify store. Highly recommended!
My experience with Printful has been great. They are easy to use and the integration with Shopify and WordPress has been seamless.
When it comes to creating products, I wish that they provided design templates.
After initially having an issue with my order, at the fault of the carrier, the team at Printful resolved it and made things right. Well done.
As for the app, I love the seamless integration with Shopify, along with the auto updating to any product page edits I make. Great MockUp Generator. Compared to their competitors, they have a way easier product design tool. At the moment, in my opinion, they have the best POD design tool out there.
The samples I received were good quality and I look forward to partnering with them going forward.
Just a heads up, their product cost calculator does not include shipping or taxes, so make sure you take a look at their rates and add that to your prices outside of their tool to properly calculate your margin.
Thank you for your review!
We're glad to hear that we were able to help with a solution and hope to have a successful collaboration with you moving forward! :)
- Vita
Update: 10/27/20 - issues with the automation persist with regard to inventory levels. Only fix for the conditional logic appears to be scheduled to roll out 1st quarter 2021. Updated rating to reflect.
Hey there! Thank you for your review! Our Developer Support team works Mon-Fri and depending on the complexity of the issue, we should hear back within 48 hours. We have sent you a follow up via email and hopefully can work out the best solution!
-Lauma
I am always looking for great ways to sell products that I have either imported or designed. Printful has provided the best platform for achieving that goal. No one should be without it!
Really great app so far. Product creation tool is easy to use, lots of product variety and quality seems to be good from the samples we've received. A bit more expensive than some competitors, but it's been worth it.