Reviews (7,204)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its high-quality products and efficient fulfillment services. They appreciate the user-friendly interface that integrates seamlessly with Shopify, simplifying product and order management. The platform is noted for its responsive customer support and robust design tools that facilitate easy customization of a wide range of products. Additionally, the app's commitment to sustainability and quality is valued by merchants focused on eco-friendly practices, making it a reliable choice for expanding offerings and growing businesses without the complexities of inventory and logistics management.
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Very easy to use
We're happy to hear that it was easy to use! Making sure that the process is simple is what we aim for. Thanks a bunch for the positive review! :)
Awesome concept (no inventory), easy to integrate and quality breadth of products to choose from.
The mockup design/upload process has been problematic for us at times (we're perfectionists), requiring some re-work and a lot of back and forth with Printful support. They've generally been ok to deal with, but the process can be slow.
We'd also like to see more products added to the mockup generator...currently, this only includes certain shirts and no hats (which require a 3rd party generator and some guesswork)
If you're looking for an easy way to add a lot of new products to your store, Printful is definitely worth checking out.
Terrible for Shopify/Amazon/Ebay stores - NO regard for customer service, delivery windows. Dishonest support answers.
I run an Amazon store, a shopify store and an ebay store. I integrated printful to do some of the on demand printing.
When Covid started, there seemed to be a mad rush to get my orders fulfilled as if they wanted to rush production before they got shut down. Then mid April every week a new change would happen with fulfillment times. Constantly changing their "window" on previously existing orders even though the orders were already placed under the delivery windows published at the time.
So I would put an item on Amazon or Shopify or eBay, going with the Covid scheduling, saying "This will ship in 14 business days...".. customer places order thinking this is true. 4 days later Printful changes its policy silently (unless you constantly check their ugly website blog) saying, orders take up to 4 weeks. So now what? 1st off, your Amazon seller metrics take a hit if you do not deliver the order within the original 14 days or if you cancel the order, and your customer can leave you a bad review because they didn't get their shirt on time.... Customer support takes no responsibility for this, simply saying "our blog updates show the timeframe"...
Then when you think it can't get worse, Printful decides to start having orders for the USA printed in Latvia, at which point they sit in a warehouse waiting for other orders to ship to North Carolina where they then re-ship to the customers. Blank garments sourced in Europe are NOT materially the same as blank garments sourced in the USA. And they are not the items I ordered. Printful denies this though my Gildan rep does not. They also tell me that they can't cancel or rush an order as it is already sitting in Latvia and replace it with a USA order, even though I NEVER agreed to such a ridiculous fulfillment method.
There is NO transparancy with Printful, their support tells me it will take 48 hours for a manager to "get back to me" then after 40 minutes of pushing i got to talk to someone in Latvia and then someone in NC all of which are dishonest.
And here is a real unethical issue.
Printful puts priority on Amazon store orders over Shopify and eBay store orders. With 99% of orders I got for all my stores of the same items going to the same places on the same days, the Shopify and eBay orders took 3-5 times longer to process/fullfil. They will NOT admit this, but it is happening internally.
Avoid printful if you don't want to wait 4-6 weeks for your order to start being processed if you have an external store where metrics or feedback are important. You will take a hit and they will do NOTHING to rectify it.
Hi there!
Thank you for sharing your feedback on our services. I'm truly sorry to hear your experience hasn't been the best, I hope we can improve it going forward!
I absolutely see how frustrating these fulfillment and shipping delays can be for you as a business owner.
During these difficult times, when we still see the effects of Covid-19 restrictions, the order fulfillment will really take longer than our regular 2-7 business day time frame. At this time, we are working based on average estimates, not hard deadlines and we wouldn't be able to guarantee any specific deadlines. Our fulfillment estimated time frame can change weekly or even daily based on the current situation in our facilities so it is possible for the fulfillment to take even longer than originally expected.
Covid-19 has been a challenge for many businesses out there. We have continuously provided many resources with the latest information on our Covid-19 page as well as providing tools such as this blog post ( https://www.printful.com/blog/covid-19-and-online-stores/ ) on how to inform the customers about these changes and manage expectations about order delivery. We strongly recommend to check the information and updates on your store platform to make sure you’re compliant with seller guidelines.
About the order fulfillment queues. Although we try to fulfill orders in first in- first out basis, the way orders are fulfilled would depend on the products as well as their quantity, the fulfillment center, variant specifics, printing areas and many other factors. This means that the orders can be fulfilled at different speeds. We will always try our best to route the orders to the closest facility based on the customer's location, during Covid-19 your orders could be routed to other facilities, where we think the order can be fulfilled more efficiently. This information can also be found on our Covid-19 page (link here https://www.printful.com/covid-19).
I’ve sent you a quick follow up about your experience with using our services, I hope we can find the best solution that works for you going forward!
If you have any additional feedback or anything else, please send us a message to feedback@printful.com
-Lauma
my 11yr. With my help made a tee in about 5min, included going to another website for clip art so...
Printful has been a game changer for our business personally! there are so many benefits to using their platform.
easy to navigate dashboard
mock up generator
wide variety of products which they continually expand
easy integration
the list goes on (read the reviews below)
they recently invited us to their production facility and had a very informal interview, it was awesome to see that they care about customer feedback and are looking to improve their current platform which is already very easy to use.
if you have any questions about their service just email or call them, they have amazing customer service.
the biggest con to printing on demand is turn around time, that is my only issue that i have had with printful is that sometimes orders can take longer than expected to get produced and shipped out. but if they fix that issue and add even more products to their inventory they will change apparel businesses everywhere. there would almost me no reason not to use them
using their service has allowed me to put my time and focus into other areas for growth and has helped tremendously!
thank you printful
Josh Ochoa
YES ITS VERY GOOD
Thank you for the feedback! ⭐ We appreciate it!
It's a good app. I recommend for anyone selling clothing online or in a store. I do wish I could make more changes to the product after the first making the product.
Printful is a great app, I found it very easy to use and I would definitely recommend it to others.
Terrible service with basic printing. Multiple times I've had my orders left waiting for over two weeks. When I asked for reimbursement, I was denied. If you use this app, be prepared to lose customers and not be reimbursed for unshipped orders.
Thank you for your feedback! We're sorry to hear your orders encountered fulfillment delays. I was able to find that your order experienced a stock delay, therefore, the fulfillment has started later than expected. It is true that we are still experiencing some restocking delays and stock shortages caused by Covid-19, but the situation is steadily improving.
If something is out of stock for longer than expected, we'd send you a notification about it, asking if you'd like to wait or switch to an alternative. If the fulfillment hasn't started you can cancel the order from your Dashboard.
As a courtesy, we have issued a shipping refund back to your Printful Wallet, in the Billing section.
Again, our sincere apologies for the delay with your order fulfillment and any inconvenience this has caused you!
If you have any additonal questions, feedback, or anything else please let us know at feedback@printful.com
-Lauma
I can literally spend too much of my time creating, designing and evolving specialty merchandise for my brand with Printful. This App make dreaming big ,easy. Enabling me to spend hours, blocks of hours, days even several days, tweaking a finished design or completely starting from scratch after I've driving a once promising idea off a proverbial cliff via creative overkill. Which btw isnt as traumatic as it used to be, as Printful's easy to use interface makes going from 'back the drawing board" to "add design to store" a mere knee jerk reaction. Printful is a winner!
Thank you for your candid review! 🧡 We're thrilled to hear that Printful has become an integral tool in bringing your creative visions to life. We understand the excitement and dedication that goes into perfecting designs, and we're glad to support you every step of the way. If you ever need assistance or have any questions, feel free to reach out. Thank you for choosing us!