Reviews (7,204)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its high-quality products and efficient fulfillment services. They appreciate the user-friendly interface that integrates seamlessly with Shopify, simplifying product and order management. The platform is noted for its responsive customer support and robust design tools that facilitate easy customization of a wide range of products. Additionally, the app's commitment to sustainability and quality is valued by merchants focused on eco-friendly practices, making it a reliable choice for expanding offerings and growing businesses without the complexities of inventory and logistics management.

April 20, 2024

Printful is really easy to use. This app has a great range of products which can be shipped worldwide. Printful is also really easy to integrate into other sites.

NoteWear
Australia
3 months using the app
Printful replied April 25, 2024

hank you for your feedback! We appreciate it! 🧡

August 19, 2022

I like this App.I use it to help manage my products in our store. I can't imagine doing it without this app.

KuauTee
United States
About 4 years using the app
May 4, 2022

I use this to help me add products to my store that I wouldn't normally be able to offer on my own. Their platform is easy to use and provides a lot of variety.

HoMade Studio
United States
About 4 years using the app
October 21, 2020

I like it! The alternative stuff is confusing. The price setting is confused. Otherwise good stuff overall

SOUDESUNE
Japan
About 4 years using the app
April 2, 2024

love it
need more premium brands like nike, adidas, lids, huff, etc.
have your team get on it! TY

Rocky Mountain PIKL
United States
9 months using the app
Printful replied April 4, 2024

Thank you for your feedback and the suggestion! We appreciate it! ⭐

July 18, 2017

I would not recommend this service. We have used Printful to fulfill our t-shirt, tote bag & etc orders. Approximately one out of every five items has an issue, whether it is a poor quality print, crooked print, missing graphic or off-center. They are very easy to work with when it comes to customer service, but their quality control leaves much to be desired. We are currently shopping other fulfillment companies because we can no longer trust Printful with our orders.

Bink Visual Studio
United States
About 4 years using the app
Edited December 7, 2020

Honestly, I'm considering switching POD suppliers. I understand delays happen and especially this year, but their fulfillment estimates should be updated to reflect that. Customer service is one of my top priorities but I don't want to expand my POD product line if I can't give customers reasonable shipping estimates. They need to vet their Backup facilities better or hold them to higher standards. We should be able to get a relatively firm fulfillment time on products to tell out customers. For example current phone case fulfillment is supposed to be 2-5 days. I have orders made recently in the last few days that have been fulfilled and shipped without problem, but then am having to constantly chase an order made weeks ago that is now double that deadline and they can't tell me why it isn't fulfilled or when it should be. Exactly how would you like me to convey to my customer they they were the random unlucky order that got sent to a possibly poorly run or disorganized or overworked backup facility and now there's no clue when they might receive their order and no timeline information being communicated to give them? That's not acceptable Printful. My #1 priority with POD is that you fulfill and ship within the timeframe you estimate or at least reasonably close to that or at the bare minimum can explain how backed up you are. EDITING TO update: Two days later, dozens of chats and messages over the last few weeks and STILL no shipment. Beware anyone who likes to ship things to customers in a timely manner. (Or at least give the customer some sort of a timeline)

valerietylercollection
United States
About 4 years using the app
Printful replied December 7, 2020

Hey there,

Update, 12/09/2020:
We're sorry to see the order is still delayed at our backup facility. Our teams are closely communicating to help you get this order out as soon as possible. We have also issued a full refund for this order back to you for all the inconvenience this has caused you!

Thank you for sharing your review with us! We are sorry to hear your order experienced a fulfillment delay. During these times, we cannot guarantee a set date on when your orders will go out based on the fulfillment facility, order queues, stock availability, and so on. Our fulfillment estimates are subject to change, but we'll do our best to advise our customers as much as we can.

We see you have been in close contact with our support team in relations to this particular order. It seems that this is a unique case and you should not expect your orders to be delayed this much. We hope to resolve this as soon as possible!

-Lauma

April 17, 2024

Love printful

L337 Apparel by AnarchyGFX
United States
4 months using the app
Printful replied April 19, 2024

Thank you for leaving a review!💫

November 2, 2020

Customer service is horrible! It was much better pre-Covid when you could speak to someone. I've had stock issues and I keep sending screenshots and explaining the problem and the reps keep bringing up a totally separate item which has nothing to do with what I'm talking about. It's like I'm talking to myself.

Crimson and Clover Studio
United States
About 4 years using the app
Printful replied November 3, 2020

Thank you for sharing your review with us, we are so sorry to hear your time at Printful has been unpleasant lately, but we hope to improve it moving forward!

I was able to find your inquiry and I truly apologize for the miscommunication on our part, we'll investigate this internally to improve our services.

I have followed up with you directly to gather more information and hopefully find a solution to your problem.

-Lauma

Edited March 2, 2022

I like the APP it was really helpful and I believe it can only get better. I just wish it would take discontinued items itself. Very easy to sell. I love it ;

Afro Space
United States
About 4 years using the app