Reviews (7,205)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its high-quality products and efficient fulfillment services. They appreciate the user-friendly interface that integrates seamlessly with Shopify, simplifying product and order management. The platform is noted for its responsive customer support and robust design tools that facilitate easy customization of a wide range of products. Additionally, the app's commitment to sustainability and quality is valued by merchants focused on eco-friendly practices, making it a reliable choice for expanding offerings and growing businesses without the complexities of inventory and logistics management.
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Cost - can't beat free Ease of use - probably the most intuitive site out there Customer Service - REALLY sub par. Slow to respond in chat. Rarely respond to email. Long waits on the phone. Have never offered any viable resolutions to my issues. Speed of printing and delivery - slower than molasses. If getting things to your customer on time is a priority, this is not your service. Since Covid has struck, they've been worse than usual - and there's no customer service help to be found regardless of what channels you try to contact them on. Accuracy of orders - maybe 85% of my orders are correct? And Printful has yet to offer resolution to orders that were printed or shipped incorrectly.
Hey there,
Thank you for sharing your review with us! We are truly sorry to see your time at Printful hasn't been the best lately, but we hope we can improve it moving forward!
We also wanted to note that we pride ourselves in the high quality of our products and services, which is why we evaluate each problem report in great detail, to make sure that we provide you with the best services possible. According to our internal investigation, we see that all your emails and chats have been answered in a timely manner. Our support phone lines have been unavailable since the beginning of the year as we focus on assisting our customers via email and chat.
I have sent you a follow-up email directly so that we can gain more insight into your concerns and provide additional information and hopefully a solution! We hope to hear from you soon!
-Lauma
Easy to use, beautiful quality product, and integrates seamlessly with my store. The margin on these shirts is pretty small for the shop owner, but once you upload your shirt design there is very little work left to do. Great app!
I cannot even imagine using another POD supplier as my primary contact. For many years, Printful has been a great asset for my company, and they continue to improve with pricing and features every year. If you are just starting with POD for your business, this is the best company to start with.
We're truly grateful that you have chosen us throughout the years! Knowing that Printful has been such a valuable asset to your company is incredibly rewarding. We're dedicated to constant improvement, and your feedback is what drives us to provide the best service for you and our users.
Thank you for your feedback and the kind words!
Amazing app! Very easy to setup.
Easy to create pdts, good quality, easy to edit. Very low brain-damage quotient. Would be nice if design could populate a variety of prdts and vary the product name to make adding products even easier.
Thank you for your review! We're glad to know that you have found our app to be easy to use!
Currently, a design can't populate multiple products since each item may require different print file dimensions, but we definitely appreciate your suggestion and will take it into consideration.
If there's anything we can help with, let us know anytime!
- Zana
We love our Printful! We completely under-utilize their services right now. But fully intend on expanding our product line because of Printful!
Love love love!
Best POD of all-time. Enough said.
I absolutely love Printful. It's so easy and the integration into Shopify is seamless. I love the product variety and believe the price point is reasonable.
They have a wide variety of product options but I've found their customer service severely lacking. I won't make them my main source for that reason. * *The developer responded below and it's a perfect illustration of their failure to communicate. I have not asked for my order to be rushed, for a discount or anything else. I was only asking WHEN it was going to be done as we were past the deadline. I need to know when it's going out so that I can communicate to my customer.
Hey there! Thank you for your feedback. We are sorry to hear that our customer support doesn't meet your expectations. We've reviewed our communication with you and understand that you would like your orders to be fulfilled faster. Our current estimated fulfillment time is 2-7 business days for apparel and 2-5 business days for non-apparel items. This year we are also scaling up our existing fulfillment locations as well as opening another one in Texas to provide faster fulfillment speeds. Please don't hesitate to reach out to us if any of your orders have taken longer than the estimated fulfillment time stated above and we will do our best to get them shipped as soon as possible.
UPDATE:
We're truly sorry to hear that you encountered these concerns with your order.
When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.
We're doing everything in our power to handle the order volumes as fast as we possibly can while persisting a good print quality.
Regarding your order, we see it's has been shipped. We hope the package is delivered as soon as possible!
Probably the best POD company you can use, higher prices than some but overall, the options, such as mockups and personalization, outweigh the higher prices.