Reviews (2,032)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its high-quality products like t-shirts and mugs, noting the vibrant colors and comfortable materials. They appreciate the user-friendly design tools, efficient fulfillment, and quick shipping, often within 2 days. The responsive customer support, wide range of customizable products, and resources like blogs and tutorials are also highlighted. Features like the mockup generator and no minimum order requirement support small businesses, and its eco-friendly options appeal to environmentally conscious brands.

October 22, 2023

I am absolutely amazed at just how easy it was to integrate and launch my store using Printful ! I am super excited to see what the future has in store for me and this new venture! Thank you for being a part of my journey and helping me make it happen !!

NTrendSync Mystic
United States
8 days using the app
May 14, 2024

Muy fácil, tan solo con un par de clics la integración queda lista con Shopify.

tienddy.com
Mexico
8 days using the app
Printful replied May 17, 2024

¡Apreciamos los comentarios! 🙂

April 2, 2024

Not very good it will not do anything

Sunflower Dreams Boutique
United States
7 months using the app
Printful replied April 4, 2024

Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned situation. Please send us an email at feedback@printful.com and we'll investigate right away and do our best to help.

April 28, 2024

Overall very good for my needs.

The just launched embedded printful app in shopify doesnt enable me to work any faster. I cant tell which actions should be taken there that would be time saving. Training material or live walkthrough would have been nice to learn about what functions are available there.

Lost Tag
United States
6 months using the app
Printful replied May 1, 2024

Thank you for sharing your feedback with us! We're glad to hear that our platform meets your needs. We also appreciate your suggestion regarding training materials. We'll certainly consider this for future improvements!
If you have any specific questions or need assistance, please feel free to reach out to us directly via email feedback@printful.com. Our team is here to help and provide support whenever you need it!

January 4, 2022

My experience with Printful has been like a toxic relationship. A wave of good times and total nightmares. We've had problems with products (one time my customer received a bag that said "coffee, squats and Jesus" - not something I sell) and other times it was crooked or misplaced prints. Despite selling over $50K in the last 6 months however, the company has shoved my business aside. They've hired inadequate shipping couriers and failed to provide a solution when over 20 of my orders were completely lost over the last 2 weeks. Their only solution to this ongoing issue is for me to upgrade to the Pro Membership for $65/mo, where I can choose a reliable courier myself, which for the bare minimum (the expectation for shipments to reach my customers, as per their entire business model), seems unreasonable. Before the current shipping fiasco, and right after my first big round of sales, I was offered the Executive discount, which isn't much - a dollar or so in savings, per sale. Since I sell in spurts each time a new product is dropped, this doesn't allow for me to stay consistent with sales numbers. A month or so after my first product drop, I was approached by a high level account manager (Samanta) who wanted to "check in" and see why I wasn't making the same sales that I had originally made within the first week - I explained my business model and she continued to press me, letting me know that she'd like to see $15-$20K in sales moving forward in order for me to keep my Executive discount. She said that this wasn't a hard and fast rule but a negotiation for me to keep the existing rate. This felt gross to me since I hadn't asked for the discounted rate in the first place - it was applied as a courtesy in what I assumed was an attempt to create an ongoing business relationship. Being given sales targets as if I was a low-level employee of this 3rd party app left a bad taste in my mouth, and as soon as I expressed that, I was met with hostility and a lot of ego-driven passive aggressive responses. Multiple emails followed with her mentioning my "unwillingness to cooperate" until I asked her not to email me again. I chose to look past that until the recent shipping incidents and the lack of cooperation from the Printful team. It seems that they will only do what it takes to protect their bottom line, even if that means that your business suffers the consequences. They seem to be using the poor delivery performance as leverage to move me into an expensive Pro Membership as they understand that it's my only option to provide positive customer experiences. They have acknowledged the shipping issue and refuse to make changes. They do not care about your business and they do not care about your customers. Unfortunately I am still with Printful until I find a solution to move my products to a new fulfilment service - a lot of the damage to my business' reliability through the eyes of my customers has already been done. Save your business's reputation and all of the stress that will inevitably occur in dealing with this company - please go elsewhere. (Shout out to Mariam though, she is seemingly the only good human at that company)

DREAM ON by Jasmine Lorimer
Canada
7 months using the app
Printful replied January 6, 2022

Hey there!

Thank you for your feedback, and we're sad to hear that our services didn't meet your expectations.

We understand that receiving items with quality issues and encountering shipping delays is not pleasant. Once the order is submitted, our shipping algorithm, based on the delivery address and available options for our shipping accounts, would automatically select the best fitting shipping carrier to deliver the order. We are continuously working on improving shipping options and partner with trusted carriers to deliver your orders most efficiently.

Currently, a particular carrier selection would be part of our Printful Pro feature, which is a paid service. We take all complaints seriously, and further feedback has been forwarded to the responsible team for review. We sincerely appreciate your patience!

Please know that we take responsibility for any error on our or the carrier's end. I see you're in direct communication with our account specialist to address concerns regarding your orders.

We are also truly sorry that your previous communication with our services was not successful, and we understand that you need to do what's best for your business, and we will be sad to see you go. However, we will gladly fulfill your orders again if you give us another try in the future.

- Elina

February 8, 2017

This app is outstanding... So easy to print and ship on demand.

Captira
United States
8 days using the app
October 23, 2023

De lo mejor que hay en ropa personalizada bajo demanda!

The GNZ University
Spain
8 days using the app
July 28, 2017

So far, everything is awesome! Products are syncing flawlessly, software is much easier to use than any of the other POD sites I've tried, and support has been stellar. My only qualm is that adjusting pricing can be a bit clunky, especially if you're doing it after the initial creation of a product and you have a lot of variants.

Eastcoastaf
Canada
8 days using the app
May 16, 2024

Wonderful app that offers great products

BattleStrongTogether
United States
About 3 years using the app
Printful replied May 22, 2024

We’re happy to know that you’re liking the app!💫

February 25, 2021

They have too many overpriced items. For example, I would find a hat that cost £10, which is a fair price, but then would be charged £4 for adding my logo, another £4 for VAT, an additional £4 for shipping and so on. This would eventually leave the price of a average quality hat costing £30 meaning that i have to charge higher. This makes no sense, until they can fix their ridiculous high pricing and 2 week shipping i would consider using something else before using.

TRL Clothing
United Kingdom
6 months using the app
Printful replied February 26, 2021

Hi there!

Thank you for your review and for sharing your experience with us!

Regarding our product pricing, we definitely understand that price plays a major role if you're a business owner. And I simply wanted to note that there is a complexity of things behind our pricing that our customers who are running successful businesses are willing to pay for - it's not only the high-quality products, but easy to use integrations with e-commerce, 24/7 support team, and more.
However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible.

If you have any additional feedback, as well as any questions or concerns, please reach out to us at feedback@printful.com!

- Elina