Reviews (7,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the high-quality products, vibrant colors, and comfortable materials offered, along with user-friendly design tools and seamless Shopify integration. They value the quick 2-5 day shipping times, responsive customer support, and no minimum order requirement, which benefits small businesses. The automated fulfillment process and educational resources like blogs and webinars are also highlighted, alongside a commitment to sustainability and customizable shipping options.
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Already ordered a couple of times. The items are ok, but for the quality to expensive. Unfortunately, when you pay and not receive the product, Printify has the worst customer care ever! First, after not receiving the parcel for a couple of months, I wrote them. No reply! Then I opened up the case via paypal, and suddenly Printful, out of nowhere was able to write me an e-mail. With the info, that they don't take care of not received packages and that it is not their problem if my customers or myself don't receive the product! And also, if I would not close the case via Paypal, they would close my account which they did. I wrote the post office and they clearly said that I as customer cannot claim a refund but Printful could have claimed the refund for the not delivered package! That's how they treat customers...
Thank you for sharing your feedback! We are truly sorry to hear your experience using our services hasn’t been the best!
We understand where you're coming from – we're not the most affordable POD drop shipper on the market. However, we believe that with our prices, we offer more value to our customers – in terms of product quality, customer support, and extra services (design services, warehousing). Product prices also reflect more than the cost of printing they also help to cover such features as our mockup generator, the graphics pre-flighting, the integration with different e-commerce platforms.
Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day.
Regarding the delivery status of your order, we have made our policies public, as a way to be completely transparent with our customers. As an example, you can see our Return Policy here: https://www.printful.com/policies/returns. When the carrier has marked an order as “delivered”, we have to trust that they have made the delivery and such orders would not be eligible for reimbursement. In the rare case that this happens, you can reach out to the carrier and file a claim, then forward their response to us and we will review it.
We may suspend accounts due to violations of our Terms of Service (link to our ToS: https://www.printful.com/policies/terms-of-service), but we are always happy to review them - please kindly send more information about this to feedback@printful.com. We'd love to hear from you and positively resolve this matter!
-Lauma
it makes ordering so much easier!! I would recommend using this app to everyone
Thank you for your recommendation! 😊
It's great and works well, syncs fast and will continue to use it to run our merch store. Products are a good quality fit for using Shopify.
An absolutely amazing platform to use, easy to set up, quality service and products. So many different options to accommodate your every need. The print quality is excellent, perfect to help you stand out.
Great platform for creating quality merchandise which is easy to load to your Shopify store. Highly recommended!
is really hard to design
Thank you for leaving a review! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is valuable to us as we continuously strive to enhance our services.
Edit on my previous review
There are a few people there that are extremely helpful and extremely nice graphics department is great but it seems like they need some help (like a whole fleet of graphics ppl!). I'm still confused on the business model they make money when people upload proper graphics and sell their shirts, so why charge for a little bit of simple graphics work or go back and forth and impede me from selling shirts (aka Making you money). Seems like they're nickel and diming you on their already extremely steep profit margins. I could understand a charge if I came with a drawing on a napkin but if my illustrator file needs a little tweak help a bro out.
However they do have the largest selection of printable items to choose from and the most solid platform out of the dropship printing services I have seen available in the app store. So choose your poison
products are all very well made. embroidery is exceptional. customers are very happy
i don't know what improvements was made but i'm loving printful even more.
Awesome and easy to design products for my company. The staff and support team have been 5-stars each time I have had the chance to interact with them. They are quick to resolve any issue!