Reviews (2,208)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise the app for its high-quality products like t-shirts and mugs, noting the vibrant prints and durability. They appreciate the user-friendly design tools, especially the mockup generator, and the efficient fulfillment process, often shipping within 2 days. The responsive customer support and continuous platform updates are also valued, along with the wide range of customizable and sustainable product options and global fulfillment centers enhancing shipping times.
Refine
-
By rating
The app is easy to use, and the products are great!
I love it, best decision I made. Great option when you don't have room to store all supplies. This is a way to go to start up your business.
Printful is very intuitive. Easy set up, easy mock-ups, easy integration with Shopify, in this case, and orders arrive within the expected time frame all nice and neat (:
I just really like the ease of use for the app. As a beginner it makes it easier to build my business from the ground up with very little hassle.
User friendly
Fantastic App, Integration works seamlessly. Really easy to use! I would recommend this product to anyone getting started in drop shipping.
GOOD
We're glad to hear everything has been going good. Thank you for sharing! ✨
2 stars because their products are of good quality. However, if you ever need personal assistance from them, you're better off talking to a brick wall.
First off: Their design service is terrible. I needed a logo altered so it could be embroidered. After they were done with it, it was a completely different logo to a point where it wasn't even recognizable. I paid $35 for the service and got 2 completely different versions (contact me if you want to see the results).
Then, a package got lost in the mail, after it took 2.5 months to get shipped (I get it, COVID took its toll on the logistics). The package never arrived, although DHL marked it as such.
When inquiring about it and see if they could open a ticket/complaint with DHL, I was advised to talk to USPS (??) or place a new, manual order that I'd pay for myself. They wouldn't inquire at the carrier because their "current level of service" didn't allow for it.
They were right. Their current level of service needs serious improvement. I've removed all products from my store and am in the process of switching to a local print shop that semi-integrates with Shopify.
More work? Sure, but at least I get great service and can count on when I need it.
Would NOT recommend.
Thank you for sharing your review- we truly appreciate it!
We are very sorry to hear your time at Printful hasn’t been positive, but I hope we can improve it going forward!
We are sorry to hear your expectations did not meet with the end result.
I have reviewed the interactions you had with our team about the embroidery designs. I see that your artwork needed some adjustments and had to be simplified to meet the minimum requirements of our embroidery file guidelines. Our design team specialist noted the changes we needed to make to your print file prior to taking the service fee from you, upon you agreeing to these adjustments we followed through with adjusting your print file. Our embroidery machines are set up to produce the best desirable outcome, however, our customers must follow the established embroidery guidelines to produce these results, you can see our embroidery guidelines here: https://www.printful.com/creating-embroidery-file.
Regarding your order that was marked as “delivered”. When the carrier has marked an order as “delivered”, we have to trust that they have made the delivery and such orders would not be eligible for a reimbursement. In the rare case that this happens, you can reach out to the carrier and file a claim, then forward their response to us and we will review it. We're not yet able to assist with filing claims with shipping carriers but we hope to do so in the future! Please visit our Returns Policy here https://www.printful.com/policies/returns.
If you have any additional comments or feedback, please let us know at feedback@printful.com We'd love to hear from you!
-Lauma
The best one. Good app i will rate 100 stars.
Highly recommended!! I LOVE Printful!! Excellent company all around!!