Reviews (7,353)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its seamless Shopify integration, enhancing operational efficiency and simplifying product management. They praise the high-quality products, user-friendly interface, and robust design tools like mockup generators. The responsive customer support, efficient fulfillment, and reliable shipping are also highlighted. Additionally, the wide range of customizable products and diverse shipping options meet various customer needs, with a commitment to sustainability noted.
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Very simple & easy to setup and use. Great addition to my store! Just got my first round of samples and they look great! Can't wait to launch our apparel line fully to all of our customers!
It's been a great app so far all orders have been sent within a couple of days and the quality is great
This is (Printful is) what the world has been waiting for. Great Job. Simply the best! I like the constant update on every step of the production process.
Thank you for your review! We're so glad to hear you are enjoying our services! :)
-Lauma
THE ONLY PEOPLE WHO RATE THIS POSITIVE DON’T ACTUALLY GET ANY SALES
It’s a great app to put a design on a tee and get a mock up. Do not use them for more, if you actually plan on selling anything.
I switched away from them a month ago. I’m writing this review because there are still issues with orders.
Fulfillment time is bad
Shipping time is bad
I placed a sample order a month ago and it disappeared. No money back, no product. This has happened with customer orders as well I’m learning.
They don’t track their own inventory.
Your customer ordered something? We will let you know a month later that we aren’t sending it (I actually had to reach out to them to see what’s going on with it)
Customer service is as bad as it’s hard to get your order from them.
Crazy easy to use.! I'm in love!
Perfect App !!!
J’adore, aucun bug, la transition est parfaite entre Printful et Shopify ! N’hésitez pas, aller lancez votre boutique en ligne :)
I have had a really poor experience with this company, from long shipping times (though I paid for 3-7 days; I am waiting still up to a month for one of my items) to poor communication (the chat is always disabled and when i am able to reach someone, there seems to be a disconnect or miscommunication about what I am asking. Even with a simple inquiry (where are my items? When Can I expect them? Why was I charged for shipping?) On top of that they have just discontinued an item that I have just purchased a sample of and pushed to my store. So basically all of this run around trying to place an order and actually receive it, was for nothing as the item has now been discontinued. I don't know, for such a huge brand, I guess I expected more. Disappointed.
Hi, thank you for your review! We're very sorry to hear that your experience with us hasn't been the most positive, but we hope we can improve it moving forward!
Due to the global situation with Covid-19, also our fulfillment facilities are affected. As some of our facilities are working at limited capacity and we are seeing a larger order volume, the fulfillment timeframes have extended. We kindly recommend following our Covid-19 related updates as well as the estimated fulfillment timeframes for our products on this page https://www.printful.com/covid-19. Additionally, because the pandemic is affecting industries across the globe, delivery delays are also expected. We are working diligently to fulfill all orders as quickly as possible!
Regarding an item being discontinued - we understand that having an item discontinued is not a pleasant occurrence and it is a tough decision to discontinue an item for us as well. Products can be discontinued due to low demand, quality or stock issues, and by discontinuing such products, we can work on adding better items in the future.
I also wanted to note that I am very sorry to learn that you have encountered some communication difficulties with our customer support team. It is important that our team provides correct and complete information to all your inquiries, and we will be review the quality of the interactions you've had with our team to ensure our standards of quality are met.
Thank you again for your review, we appreciate learning about your experience with our services and how we can improve! I will follow-up with you via email shortly in regards to your order as well as the communication with our customer service team!
- Zana
Printful has been a great asset to my merchandise brand - allowing me to test more products without risk and continue to sell stress-free when travelling internationally.
When products are in stock the quality of the merchandise is good and the fulfillment is good. I have had only one major issue and their response was prompt and helpful. Margins on costs per item are better on some products than others. Prices are a little high but they do make, provide and fulfill the orders and for the most part, they are quality products. I am looking forward to them expanding their eco-friendly offering of products.
Hi there,
Thank you for leaving a review :)
We're sorry to hear about the stock issues and if it could help, you can check on the availability and stock of our products by going to our Product Catalog -> Select the product -> If you are logged into your Printful account, you will see the Availability tab with all of the facility and stock details.
You can also set the preferred region for your store and account, so our system would automatically filter the items to display ones that would be available in the region. For your account, this can be done by going to your Printful dashboard -> clicking on Preferences (the small globe icon) in the upper right corner -> Default catalog and delivery preferences -> Selling region -> select the region. For your store, this can be done by going to your Printful dashboard -> Settings -> Stores tab under Settings -> scroll down to Store default selling preferences -> Selling region -> select the region.
Additionally, by going to Settings -> Orders tab -> tick the box by Automatic stock updates, we'll be able to update the stock availability for your listings.
In case you come across any issues or have any inquiries, feel free to reach out to us at support@printful.com. We'll be happy to help!
Me encanta trabajar con ustedes!! Son pura inspiracon y estilo en todos los sentidos me gusta como cuidan el medio ambiente Gracias Beniciones no paren nunca.