Reviews (7,363)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the high-quality products, vibrant colors, and comfortable materials offered, along with user-friendly design tools and seamless Shopify integration. They value the quick 2-5 day shipping times, responsive customer support, and no minimum order requirement, which benefits small businesses. The automated fulfillment process and educational resources like blogs and webinars are also highlighted, alongside a commitment to sustainability and customizable shipping options.

January 5, 2023

First the printing they do is really nice . Shipping is horrible! Support is horrible ! Shipping is never on time. They charger an astronomical amount to ship and it’s almost always late. Support always responds with please allow an additional 10 days ….. they should be more transparent for fullfillment and shipping times. Support is not helpful at all they had me wait recently for almost a month ...

Kreatzilla
United States
4 months using the app
November 11, 2021

easy to set up but sometimes doesn't work and the support confirmed this when my first order didn't make it from Shopify to Printful and they told me to just process it manually because this sometimes happens.

Buddi World
United Kingdom
4 months using the app
Printful replied November 11, 2021

Hey, there!

Thank you for your feedback. There could be many reasons why the order didn't import, and we're sorry that our support didn't take additional time to investigate ...

July 27, 2015

Great concept, great integration - horrible fulfillment experiences.

I placed three test orders (10 total shirts). The first order had major quality issues on all three shirts in the order. Someone reached out to me to ask about my experience, so I sent pictures of the poor quality prints and one defective shirt and he said it looked like there wasn't enough pre-treatment before the print and ...

Xtfu
United States
4 months using the app
December 3, 2017

It's easy to design, but customer-wise, shipping is WAY too long. I bought a hoodies for myself so I can take professional photos. I ordered On Monday and it was not fulfilled until yesterday. I won't get it until AFTER christmas. I might as well not even SELL anything for the holidays since no one will get anything on time.

Pawply
United States
3 months using the app
November 6, 2018

give more info about profits and insights on business to customer, delivery sometimes drag and tracking number doesn't correlate.

333INC
United States
3 months using the app
December 15, 2020

I used printful to promote my brand. The products are ok. The mockups are nice. The chat always responded. I was excited with this app until I ordered my samples. I never received them. I have to say, I did got my money back on a printful digital wallet. It's understandable that COVID-19 slows down the delivery process but in my case, my samples that were sent from the US to Mexico were ...

Los Cracks Shop
Mexico
3 months using the app
Printful replied December 16, 2020

Thank you for sharing your review! We are sorry to hear your order was lost in transit, these errors can happen from time to time and we have no control over them. We can, ...

June 17, 2020

seriously Printful... disabling the option to add products with slow fulfillment. That's how you lose businesses just saying.

ellerae
United States
3 months using the app
Printful replied June 18, 2020

Hi, thank you for your review!
We have temporarily disabled products with the longest production times in the product push. This means that new products can't be created ...

December 2, 2017

CANADIAN STORE OWNERS BEWARE.

I have operated an online merchandising company since 2008. Our model has been to produce inventory, store it, and ship it out when it sells. Typical retail, nothing new.

We were introduced to Shopify and Printful in late October 2017. It looked like a game-changer - print on demand, no need to handle our own inventory, shipping provided, etc. This method was ...

Coast Mercantile
Canada
3 months using the app
April 29, 2014

Great concept, but pricing is extremely high and fulfillment is way too slow (if at all) to be a real player beyond a side show for brands. I would caution anyone to use this as a main source as a business. If you are an existing brand and want to make company shirts (for no profit) or something similar, this may work. Otherwise, just a good concept at the moment with no plans on reducing pricing ...

pozzitiv.me
United States
2 months using the app
December 2, 2020

Overall, poor. I am writing this review as I am switching to a new POD app. The embroidery is good if you follow their guidelines, which I give credit for, but I did not come to this app primarily for embroidery. I had an issue where I ordered a shirt with white text on black fabric, and the text printed grey. Their way of dealing with the problem was to gaslight me that my t-shirt looked fine ...

Karma Costume
United States
2 months using the app
Printful replied December 3, 2020

Hi there! I'm sorry to hear that you feel disappointed with our service.

Note that due to the specifics of DTG printing method, the white print on a black or any other color ...