Reviews (7,363)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the high-quality products, vibrant colors, and comfortable materials offered, along with user-friendly design tools and seamless Shopify integration. They value the quick 2-5 day shipping times, responsive customer support, and no minimum order requirement, which benefits small businesses. The automated fulfillment process and educational resources like blogs and webinars are also highlighted, alongside a commitment to sustainability and customizable shipping options.

July 17, 2016

Great variety of product options, and an easy to use service, but products are priced way too high.

Bloom E Boutique
United States
4 months using the app
Edited August 5, 2021

Website is fairly easy to use, though the app wouldn’t function on its own inside of Shopify, I had to login and use it on Printful’s home page. Which worked and apparently had the same features, but was annoying. On my first sample order, two of three shirts were misprinted, and their print didn’t survive one wash, even though we were sure to follow Printful’s washing guidelines to give them the best chance. To their credit, it was easy to submit a complaint on the situation, the response was prompt, and printful sent us replacements of those two shirts. These were not misprinted, but print quality was clearly still poor, and they, too didn’t hold up to their first wash. I’m a bit baffled that this company is as successful as it is, and that Shopify would recommend it on their print-on-demand tutorial videos? Surely this can’t be the standard experience. Even if I happened to draw a bad hand twice in a row, I don’t like the odds for potential customers. These are products I wouldn’t sell cheap to remote strangers, let alone use to represent my business in person. Here’s to hoping I just had a bad go and this isn’t as scammy as it seems. Maybe they should work on quality control? In the mean time, I’ll pass. UPDATE, REVIEW CHANGED FROM 2 to 3 STARS: I wasn’t going to bother to ask for a refund since Printful had already sent replacements for the misprinted shirts, but they followed up with me after this review and ended up giving me a full refund. In the end we could only guess that the “heathered” t-shirt blends don’t hold the print as well as well as uniform cloth. Understandable, but still a little frustrating that they offer those blends at all if that’s the case. Still, customer service was great and prompt, and with this new info I will cautiously consider them in the future.

Native Plants Unlimited LLC
United States
4 months using the app
Printful replied June 20, 2021

Hey there!

Thank you for your feedback. We pride ourselves on the quality of the products we provide and are sad to hear about your experience. Let us assure you that receiving a damaged product twice in a row is very rare, and we would still be happy to fix any errors made by us.

Printful App within Shopify should work just the same as Printful website. We will follow up with you to find out more about your experience!

-Liva

Edited January 4, 2024

So far so good!

Zani's Print Store
Canada
4 months using the app
February 9, 2024

I like the way of creating designs, as well as setting prices, however, it is difficult for me to order the things I have designed.

Mr Juan Vera - Store
Mexico
4 months using the app
Printful replied February 12, 2024

Hi Juan!

Thank you for the review.
Please know that ordering your designs shouldn't give you a hard time. Please contact our team at support@printful.com and we will do our best to assist you to ensure a smooth ordering experience. Hope to hear from you soon!

July 22, 2015

The integration works really well. No major drawbacks at all. However, for each Size and Color variation you have to assign the same model all over again. The best solution so far has prepared ScalablePress. There you may bulk assignment for the different sizes and colors.

As mentioned in the previous reviews the major disadvantages are: prices and prolonged turn around period. I would personally recommend you to check other POD Shopify apps this includes Print Aura and Pressera.

Presseratestas
Lithuania
4 months using the app
December 20, 2023

I'm yet to order a product but so far so good

That Look
Kenya
4 months using the app
July 15, 2024

C’est en anglais je ne comprends pas tout pourquoi c est en anglais on peut avoir en Français svp.merci

DOGCALIENTE VINTAGE
France
About 1 hour using the app
Printful replied July 18, 2024

Merci pour la critique ! Pour l'application Printful, vous pouvez changer la langue en français dans les paramètres. Si vous avez besoin d'aide supplémentaire, contactez-nous par e-mail à feedback@printful.com. Nous serons heureux de vous aider!

November 19, 2020

I like the customization and wide variety of products. Lately halfway through the design process the design disappears and you got to start all over again. Don't know if it's the website or the search engine I use.

Justin's signature
United States
4 months using the app
Printful replied November 20, 2020

Hey! Thank you for sharing your review! Could you please send us more information on this to support@printful.com? We'd like to check this error for you.

-Lauma

April 23, 2016

I like this a lot, but if I could change one things it would be the product options. I can't add hats or leggings to my store. If I could do that I would rate it 5 stars for sure.

Drop Anchor Apparel
United States
3 months using the app
May 24, 2021

I enjoyed using the app. Had a brief hiccup with the steps needed for fulfillment. The real issue is regarding tax. For some weird reason, I have to pay tax as a reseller to states other than the one I reside in. I purchase from manufacturers all over the US, but as a reseller, you should never have to pay tax. I contacted customer service and all they did was refer me to a link on their site.

4WD CREW | Off-road & Overland Store
United States
3 months using the app
Printful replied May 24, 2021

Hey there! Thank you for your feedback. Printful has nexus in 38 states, which means that we are legally required to pay sales tax for everything that we sell to you that goes to one of these states. If you are a reseller, you can submit a resale certificate to us, including alternative documents to cover other states, and we won't charge you sales tax for those states. More information on how to submit a resale certificate and alternative documents here.
https://help.printful.com/hc/en-us/articles/360014009900-How-do-I-submit-a-resale-certificate-or-tax-exemption-certificate-
https://help.printful.com/hc/en-us/articles/360014069579-What-are-alternative-documents-