Reviews (7,245)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its quality products and smooth integration with Shopify, which simplifies inventory and order management. They appreciate the cost-effective on-demand manufacturing, user-friendly interface, and extensive customization options. The automated syncing feature keeps product listings updated, while responsive customer support and reliable fulfillment processes enhance the overall merchant experience, making it ideal for business growth and streamlined operations.
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I enjoyed using the app. Had a brief hiccup with the steps needed for fulfillment. The real issue is regarding tax. For some weird reason, I have to pay tax as a reseller to states other than the one I reside in. I purchase from manufacturers all over the US, but as a reseller, you should never have to pay tax. I contacted customer service and all they did was refer me to a link on their site.
Hey there! Thank you for your feedback. Printful has nexus in 38 states, which means that we are legally required to pay sales tax for everything that we sell to you that goes to one of these states. If you are a reseller, you can submit a resale certificate to us, including alternative documents to cover other states, and we won't charge you sales tax for those states. More information on how to submit a resale certificate and alternative documents here.
https://help.printful.com/hc/en-us/articles/360014009900-How-do-I-submit-a-resale-certificate-or-tax-exemption-certificate-
https://help.printful.com/hc/en-us/articles/360014069579-What-are-alternative-documents-
bien mais très limité niveau qualité
The prices for products are so high it's impossible to make a decent profit margin without buying in bulk.
Has lot's of problems. Mockup Images sometimes are blurry even with good DPI. Logo In mockup look's in different size compered to template, sometimes even in slightly different location. Sometimes pages load infinity time when waiting for upload and u must restart page and start from beggining. Some products even dont have a mockup view and u can't tell how final product look's till you push it to the store. Its hard to work with printful templates. There is no mirror copy, and most of the products dont have grid view, and if is than it is far from good. Its impossible to make identical shoes without mirror view. There is lot's to update and fix so user can make their own design without stress.
Hi there!
Thank you for taking the time to share your experience.
Mockup images are meant to help your customers visualize the product, however, they are computer-generated images and are not 100% accurate. We also take into consideration that higher-quality mockups are much heavier and load longer which might affect your store. This is also the reason why some products like all-over print and sublimation products don't have mockup previews. However, if you create a template first, you can download all mockups to take a closer look before submitting the product to store.
Grid view is available for products with specific print area while sublimation and all-over print products don't have such restrictions. While we don't have a specific mirror feature, in the transform option you can choose to flip the image horizontally and you can also use the reflect option in the pattern tool.
However, please know that we are constantly working on improvements and we aim to make store management and product adding as easy as possible. We sincerely appreciate your patience!
Great but there is high prices on printful also you have to check if the product could be shipped to the destination you want
Some of the meta data imported to Shopify is inaccurate, e.g. iPhone cases import the model variants as "sizes" when they should be named "Model".
Hi!
Thank you for sharing your concern. Indeed, phone models are added as sizes automatically since we push either sizes or color options for our products. You can also manually create the listing in your Shopify first, creating the "model" variant and then manually sync these variants on Printful. It's a bit of a workaround but that way you can ensure that instead of sizes, your customers can choose models.
However, please know that we are constantly working on improvements and we aim to make store management and product adding as easy as possible, so that might change in the future. We sincerely appreciate your patience!
- Renate
in my german store is not all in german :-( buttons with english text this is not so good for the customer
Hi, thank you for your review!
At the moment, in some cases, such as for the personalization feature, the button is not available in multiple languages. Currently, it is supported only in English and Spanish, so one of these options would have to be selected, but we hope to add more language options in the future. Thank you for letting us know that you would like to see German translations, we'll pass it along to our team!
If there's anything we can help with, be sure to let us know at feedback@printful.com anytime.
- Zana
Slow shipping, no returns, and they messed up a sample order already
Easy to make cool products but high costs make it impossible to make sales
The biggest problem I had was not all my products are POD and the sync instructions were not clear which resulted in my having to recreate a lot of products. Once it's synced, I can't really unsynced and that make my back end messy. I ended up deleting products and recreate it. Also had a problem with ordering the sample swatch color shirt in White and Black as suggested by their support. It's a Printful House design (showing all the colors and codes) and not upload by customers. But the black color swatch shirt have all the codes printed in black ink (on a black shirt) which is totally not readable and not usable. I went on support for a few days to get a new one send to us with the codes in white (on a black shirt) so we can match the color codes, and somehow it is all my fault for Printful charging me for a swatch card/shirt that is totally useless. I am NOT IMPRESSED. Printful sold a faulty product here. If you need to get a color code swatch shirt, skip the black one altogether as it is of no value. As the the integration, it works well. Very easy to set up and use. However, it cannot compensate for sometimes long and sometimes short fulfillment time. I have to answer to my customer too and that totally rely on the POD fulfiller's ability to delver as promise and deal with problem as they come up. The app is good, the support to go with it is only so so. Fulfillment time is a bit too long and prices higher than others.
Hi there!
Thank you for your feedback! We're very sorry your experience using our services hasn't been the best!
In regards to matching the color to the swatches on the swatch shirt, there are two separate files available: you can upload the "color swatch for colors" onto a colored shirt and the "color swatch sample for white" onto a white shirt.
You can find out more about color matching for print-on-demand clothing + download Printful’s color swatches here: https://www.printful.com/faq/important-disclaimers/162-color-matching-disclaimer
We're very sorry to hear that your interactions with our customer service have not been great and we would definitely like to know more about your experience. High-quality customer service is one of our top priorities and we train our team extensively to provide an excellent customer support experience to our users. Regarding your order, I have reached out to you directly on this.
- Elina