Reviews (7,369)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and efficient fulfillment process that ensures quick product turnaround. They praise the high-quality prints and wide range of customizable options, along with eco-friendly product choices. The design tools are easy to use, and the responsive customer support, along with various shipping options, enhances merchant operations.

Edited September 20, 2020

Latest update: I updated my rating from 1 start to 2 stars because, after over a month, Printful was finally able to offer an acceptable solution to the problems I encountered with them. I will keep my original comment below for reference to help you understand why I cannot give it a better rating.

I used to love this app (been using it since 2015) but I had two problems regarding a large order for which I paid around $900 - one about the invoice they sent, the second about the fact that I never received the actual order.
Not only did they refuse to reship or refund the order but they added insult to injury to refuse to file a dispute with the shipping company that lost the package.

In the process, they also suggested I illegally falsify an invoice because "it might cause issues with accounting". Like, it didn't cause issues for my company.

So, they do NOT take responsibility for what they send and just politely refuse to fix anything. I personally will not use their service again.

Edit following reply from Printful: I have everything in writing and you did suggest I illegally falsify the invoice. You certainly didn't say it was illegal to do that but suggesting I modify the information myself on an invoice that I did not issue is illegal. Furthermore, you refused to file a dispute with the carrier regarding the lost package that was most likely stolen. I would have been open to repay for shipping but you kept on suggesting I re-order $900 worth of merchandise. I was certainly not going to do that after this mess.
For the invoice, I repeatedly mentioned that the mistake was mine from the beginning and alerted you as soon as I received it but I encountered the same situation with another printing company in the same week and they fixed the problem in less than 10 minutes.
Regarding the shipping of the actual products, you didn't take any responsibility for the fact that I never received it. I contacted the shipping company countless times and their only answer was that the expeditor (you) had to file a dispute which, again, you refused to file leaving me with no t-shirts for the opening of my client's shop and with a $900 hole in the bank.
I've been talking with you for over a month about this problem via e-mail and was waiting to write a review to leave you plenty of time to do the right thing. This reply to try to save your image in this product review page is another insult. This is deplorable.

New Public
France
Over 1 year using the app
Printful replied September 16, 2020

Thank you for your feedback, we truly appreciate it!
We are certainly sorry that you have met with these concerns and hope that we can work something out and improve our collaboration moving forward.

To start off, it is important to note that we have not suggested to illegally falsify invoices - we responded to your requests to update the issued invoice and then tried to work out a solution that would work for your specific case.
As noted in the reply we sent you, the changes you requested were breaching our Terms of Service (Section 8. Responsibility of Site members and visitors; Section 9. Payments and fees; Section 15. Release and Section 16. Indemnity) and contradicted with the requirements of the legal acts.
Due to that, we were unable to proceed with the changes you requested.

As for the order you haven't received - we did reach out to the carrier for more information on the successful delivery of this order, however we don't cover the cost of reshipping or refunding orders, which have been marked as "delivered" by the carrier and we're not yet able to assist with filing claims with shipping carriers, but hope to do so in the future.

We will also be reaching out to you directly with additional details relating to this case.

- Vita

Edited May 9, 2024

So far my experience has been great...I would like to see more print all over options for the basic tees...etc...Some Bulk Pricing and better options I can offer clients who have large business and require large orders.

Toute Bagai Designs
United States
Over 1 year using the app
Printful replied July 2, 2023

Hi!

Thank you for sharing your review.
Please note that we offer bulk order discounts on Printful's side, so you can also offer some discounts for your customers. Details on bulk discounts can be found here: https://help.printful.com/hc/en-us/articles/360014009700-Are-there-any-discounts-for-bulk-orders-

July 23, 2018

They really simplify the process of selling t-shirts online and the quality of their direct-to-garment printing is incredible. Keep up the good work!

Yeeseekers
United States
Over 1 year using the app
May 24, 2018

Love this app easy to use and can create some stunning clothes. I wish it had ways to rotate text or images in the mockup generator that would be a great way to be more creative.

Bicelo
United States
Over 1 year using the app
Edited July 24, 2022

I use this app to supply my tee shirts and coffee mugs business. The shipping of products looks professional and delivery is accurate as described.

Everything Fits
United States
Over 1 year using the app
June 1, 2024

Printful is an outstanding Print-On-Demand (POD) company, offering an extensive range of high-quality products. Their catalog is vast, encompassing everything from apparel and accessories to home decor and stationery. The quality of their items is consistently top-notch, ensuring that customers receive products that are both durable and beautifully made.

One of the standout features of Printful is their commitment to excellence. The print quality is exceptional, with vibrant colors and precise details that truly bring designs to life. Additionally, their user-friendly interface makes it easy to create and customize products, whether you're a seasoned designer or just starting out.

The integration with various e-commerce platforms is seamless, making the process of selling products straightforward and efficient. Printful's fulfillment process is also impressive, with quick turnaround times and reliable shipping options, ensuring that customers receive their orders promptly.

Dareion
United States
7 months using the app
Printful replied June 3, 2024

We appreciate your wonderful review! 🧡 Thank you for taking the time to share your experience!

January 6, 2024

Finished product and delivery is good

W1NR COMPANY
United States
Over 1 year using the app
April 24, 2024

I would recommend it because it has a wide variety of print on demand products.

My Store
United States
About 1 year using the app
Printful replied April 28, 2024

Thank you for the feedback! :)

August 26, 2020

I really like the design options on this app, there are so many of them! And the quality of the items are very nice, plus the shipping is one of the fastest, which is definitely appreciated! I wish they had wallets, but I'm still happy with it as is.

Mz.Anne
United States
Over 1 year using the app
Printful replied August 26, 2020

Hey! Thank you so much for your feedback- we truly appreciate it!
Let us know if you have any further suggestions or comments at feedback@printful.com We'd love to hear from you! :)

-Lauma

April 16, 2024

Excellent

My Store
United States
Over 1 year using the app
Printful replied April 18, 2024

Thank you for your review! ⭐ We appreciate it!