Reviews (7,373)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and efficient fulfillment process that ensures quick product turnaround. They praise the high-quality prints and wide range of customizable options, along with eco-friendly product choices. The design tools are easy to use, and the responsive customer support, along with various shipping options, enhances merchant operations.
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Awesome apps, very friendly user apps , I wish they will add some more products soon. I love the ease of use. Thank you Printful.
I use this app to complete all of my prints for my brand. Awesome! My favorite feature is being able to create designs right on the interface. Merchants should grab this app because its super easy to use & the material is amazing!
A huge jump and help for your company!
2 stars because their products are of good quality. However, if you ever need personal assistance from them, you're better off talking to a brick wall.
First off: Their design service is terrible. I needed a logo altered so it could be embroidered. After they were done with it, it was a completely different logo to a point where it wasn't even recognizable. I paid $35 for the service and got 2 completely different versions (contact me if you want to see the results).
Then, a package got lost in the mail, after it took 2.5 months to get shipped (I get it, COVID took its toll on the logistics). The package never arrived, although DHL marked it as such.
When inquiring about it and see if they could open a ticket/complaint with DHL, I was advised to talk to USPS (??) or place a new, manual order that I'd pay for myself. They wouldn't inquire at the carrier because their "current level of service" didn't allow for it.
They were right. Their current level of service needs serious improvement. I've removed all products from my store and am in the process of switching to a local print shop that semi-integrates with Shopify.
More work? Sure, but at least I get great service and can count on when I need it.
Would NOT recommend.
Thank you for sharing your review- we truly appreciate it!
We are very sorry to hear your time at Printful hasn’t been positive, but I hope we can improve it going forward!
We are sorry to hear your expectations did not meet with the end result.
I have reviewed the interactions you had with our team about the embroidery designs. I see that your artwork needed some adjustments and had to be simplified to meet the minimum requirements of our embroidery file guidelines. Our design team specialist noted the changes we needed to make to your print file prior to taking the service fee from you, upon you agreeing to these adjustments we followed through with adjusting your print file. Our embroidery machines are set up to produce the best desirable outcome, however, our customers must follow the established embroidery guidelines to produce these results, you can see our embroidery guidelines here: https://www.printful.com/creating-embroidery-file.
Regarding your order that was marked as “delivered”. When the carrier has marked an order as “delivered”, we have to trust that they have made the delivery and such orders would not be eligible for a reimbursement. In the rare case that this happens, you can reach out to the carrier and file a claim, then forward their response to us and we will review it. We're not yet able to assist with filing claims with shipping carriers but we hope to do so in the future! Please visit our Returns Policy here https://www.printful.com/policies/returns.
If you have any additional comments or feedback, please let us know at feedback@printful.com We'd love to hear from you!
-Lauma
Just start using it, great fun so far. Excellent customer service. Reccomended.
Easy to use, and cool features.
Thank you for your review!
We're glad to hear that this has been a fun experience for you and we look forward to our ongoing collaboration! :)
- Vita
Very good for starting out! Awesome customer support!!
This app delivers on every level. Simply fantastic. A must-have for aspiring designers. I especially love the quality of the products. I make sure to check in often for new products and new resources.
I used this app to look at a few of my ideas. Very easy to figure out and to use. Some of the items are a bit expense (especially when compared to big brand names), which forces me to lower my profit margin in order to be a tad more competitive. I understand that they (Nike, Under Armor, etc.) are able to produce in bulk and that these items are made to order. Great work overall. Thank you.
The app is very easy to use and has great features. I have never used an app for fashion creation but there is little that needs to be done as assistance is provided at a drop of a button.
Printful is easy to create products and edit on Shopify. Also love that there are labels for clothing items.