Reviews (7,361)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its responsive customer support and high-quality, customizable products ranging from apparel to home goods. They find the user-friendly interface and seamless Shopify integration beneficial for managing products and orders efficiently. The quick fulfillment process and eco-friendly options are also highlighted. Additionally, robust design tools and educational resources like tutorials and webinars are valued for enhancing e-commerce operations.
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So far really impressed! Love the variety of options to customization and the fulfillment warehouse is a big plus.Furthermore, I hope eventually the wrap art will have the split form. Otherwise superb!
This is by far my favourite POD app, after a year I have tried most, I still use other print on demand suppliers but Printful is my favourite. I just wish their shipping was better priced. But I'm a bug fan regardless, great support as well.
Its simple, easy to use, and effective. A perfect starting point for product design or branding. Fairly priced and has most of the customization you'd want with a variety of options.
GREAT WORK ON THIS APP IT WAS JUST WHAT I NEEDED TO START MY CUSTOM SHIRT BESNESS GREAT APP AND I WILL KEEPING USING IT FOR A LONG TIME
Thank you for your positive review! We're so happy to hear you are enjoying our services! We look forward to a long-lasting collaboration!
-Lauma
This is such an amazingly easy to use service. A true inspiration for anyone wanting to start selling things now with no overhead.
THE APP IS NICE TO USE, BUT SOME PRODUCTS ARE HIGH, I CONSIDERED LOOK AT OTHER APPS WITH BETTER PRICES. THE EXPERIENCE WAS VERY GOOD
Hey there,
Thank you for your feedback, we truly appreciate it! :)
We understand that our prices may not be suitable for all our users, but we consider them fair taking into account that they cover the costs of the products, printing and fulfillment, the features on our website and the free integrations we offer. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible.
If you have any additional feedback, as well as any questions or concerns, please reach out to us at feedback@printful.com!
- Elina
Love this app for making my life easier.
Printful is definitely stepping up their game! I used to hate this app but they definitely improved from last year. The only thing is limited colors and options for their European warehouse and prices are still high....
Printful is amazing. The products are superb and branding them is easy. The shipping is second to none. Everything about Printful makes me smile :)
We use both their printing services and their warehousing services, and have for many years now. Their warehousing is top notch - better than others we've used. Their printing, however, has taken a huge dive, as has their customer service in the past few months. We've had misprinted orders where despite customer evidence being provided, it was still ruled as "correct", and we had to pay the refund out ourselves. Delays beyond what's projected have been constant for us. I'm having to speak with customer service many times throughout the week to try and get things sorted. The biggest thing that worried me was when we ordered a sample of our own stickers during the summer, and the two stickers arrived printed on different papers, with one sticker completely being unable to stick (a complaint we had heard a lot from our customers). I got a lot of run-around about it, and when I left a review on Printful itself, with photo evidence, I was informed by a customer service rep that the review wasn't going to be posted because it "didn't match the experience customers would be able to expect from them". That made me question how many negative, honest reviews were being suppressed from others as well.
We no longer use stickers with Printful, but warehouse our own better-quality stickers instead, for consistency's sake. We're looking into printing and warehousing our own other items now too. I really want this service to be great again, it used to be we'd only have one or two issues every few months. Now it's multiple issues a week. I hope that when things begin to calm down with the pandemic, they can improve their quality and customer service again, otherwise we're likely to change services completely. EDIT: I've lowered this a star since leaving this review. Even in that short time between when I left the original and now, it's gotten significantly worse. Out of stock items stopped syncing stock numbers with my store, leaving hundreds of items available for purchase when they weren't there at all. Looking around social media, I discovered this was common, but customer service said they'd get back to me later about it rather than having any clue about the issue. It would be days of work to manually edit all of these.
We've also had a lot more issues with orders. Just this morning I had to contact them over an order that hadn't been processed or fulfilled long past it's due date. There were no errors or information attached to the order itself. According to customer service, there had been a manufacturer delay, and then the item hadn't restocked yet. Not only was none of these issues told to me at the time, but the item had never shown up on my dashboard as out of stock at any point. Issues like these, with a complete lack of transparency, have become common. Pains me to say it, because I want Printful to be wonderful again.
Hey there! Thank you for sharing your feedback with us, sorry to hear your time using our services hasn't been positive lately, but we hope to improve it moving forward!
We do take full responsibility for misprinted items as per our Returns Policy we will offer a reshipment or a refund if we find an error made in our fulfillment process: https://www.printful.com/policies/returns
As for the stickers not sticking, this should not be the expected quality and it seemed to be a faulty batch, we're very sorry about that, and we see a refund was issued already. We would like the product reviews to be truthful and describe the product as it should be expected according to our internal testing. Less than positive reviews are also posted as you can see on our product page.
We would like to ensure your time using our services is as best as it can be! Please send us your questions, feedback, or anything else at feedback@printful.com We'd love to hear from you!