Printful: Print on Demand

Although it is not in my capitalist interests to tell you that this application integrates well with shopify, it does. Now, how good is Printful at delivering their products to my customers?

I have been rocking with Printful since 2019 and never had a disappointment. not to say that I have not had delays or something mishandled when turned over to the post office, but what I can say is Prihtful's commitment to my customers has never failed. New t-shirt owners, if your looking for quality service, quality products, and some work off your head. try to have at least 5 concrete things from here and you can produce your own too. way to go printful, you are rocking it and expanding things, I see you <3

Easy to use.

This is a pretty great experience all the way around. Thanks Printful!

GOOD

I feel super blessed to have this service. Forreal, it has made my life so much easier and given me the opportunity to build something I never saw possible. God bless every one of you angels!

Loving the integration. Editing and uploading is seamless and both apps genuinely work in sync together.

Uau is ben perfect, because te integration with shopify is very helpful i still learning and surprising with this... and the support is amazing almost in the same time! ❤️

- This app has a lot of great features that can incorporate the functionality of designing your own clothing. You can easily access the features to make individualised fashion.

Considering that Printful is the top POD and the longest in the industry as far as I know, based in the US, I thought I'd give them a try. However, using their app has been unnecessarily stressful, and trying to ask for help has been even more stressful. No wonder I see most people prefer to go to Reddit for their questions instead of asking the creators of the app.

When I encounter issues with other apps, even if they are free or low-cost, the support teams always go above and beyond to solve the issue. They provide assistance through screenshots, video sharing, and even access to the website backend to fix the problem. It’s easy to see how passionate they are about their app. However, my experience with Printful has been different, leading me to distrust their service for selling high-value products to customers. Despite explaining which product type I’m working on and providing screenshots, their responses often seem off the mark.

For instance, I had a question about t-shirt mockups being blurry and whether this would reflect on the physical product. I provided a screenshot, but the response I received made me think I was talking to a chatbot: "It seems you have sent the wrong file," despite me clarifying that it was indeed my design. Imagine thinking your design is an error just because it's not “common.”

I also spent hours trying to get their canvas sizes right and ensure they bleed properly by editing images with the mockups I downloaded from their website to mirror edges. I did this for each size in their mockups for the canvas, but still had issues with each size image sticking to its respective size variant and not overlaying on the other sizes. After providing screenshots as usual, I got a response hours later asking, "Tell me what's the name of the t-shirt you're working on so I can see what’s the issue." This is frustrating, to say the least. Our time should be taken seriously.

I also had to install another paid app just to combine different products that are relevant so I don’t have to create multiple listings for the same product, like framed canvas and canvas. This has been incredibly frustrating, and after spending days trying to configure things without adequate guidance, not a single product has been pushed to my store because their system doesn’t work properly and their agents seem indifferent.
LMAO even their responses to reviews on the shopify store is "indifferent," just take a read. This reflects their customer service as well.
Update: Changed to 1 star, still no one is helping. They provide vague instructions telling you to download their size mockup guide for each canvas size to resize your design to each specific size. Yet they don't have the option to apply a separate image for each size, making their mockups useless, which makes mirroring edges impossible unless each product is just applied to one size. Separate file images/sizes should be allowed to be added to each size, we are not customers buying 1 size for ourselves but we are a dropshipping print on demand, their service and tools have yet to reflect that. Not sure where all the high ratings are coming from.