Reviews (7,369)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and efficient fulfillment process that ensures quick product turnaround. They praise the high-quality prints and wide range of customizable options, along with eco-friendly product choices. The design tools are easy to use, and the responsive customer support, along with various shipping options, enhances merchant operations.
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Even though I am still confused when it comes to this printing business, Printful/Shopify has made this a walk in the park so far. Thanks!
Very good printing quality. Quick delivery times.
Extremely pleased with this app and their professionalism.
Great app. Definitely will be using for the now on
Printful is awesome! The app integrates perfectly with Shopify, and makes creating products for our store so easy!! Keep killin' it, Printful!
Great service. One of the best POD Apps out there. I really like the custom packing slip option.
J'adore! je l'utilise pour modifier directement mes produits depuis shopify! C'est tellement simple et les modifications ou ajouts de produits sont très fluides!
horrible customer support. zero effort and understanding. even if you explain the issue as if you would to a child, they still do not get it. horrible.
Thank you for your review!
We are truly sorry to hear that your experience with our customer support has not been all that positive, but we do hope that we can improve it moving forward.
We'll send you a followup shortly and hope that we can clear up any concerns you currently have.
- Vita
Ridiculously slow! Fulfilment and delivery up to one month! That will hurt anyones business as no-one want's to wait that long for their product. Sure, they'll tell you that fulfilment is within 2-7 business days, but we have already waited 5 days without anything happening to our order. Add 2-7 business day for the fulfilment and then the delivery time on top of that, and we'll have lost a repeat customer!
REPLY TO PRINTFUL: The order was placed on the 5th March. We were then given an estimated fulfilment time from 10th - 17th March plus shipping time of 3-4 business days on top. So 5 days just waiting, then up to another 7 days in production plus 3-4 business days for delivery. That means the customer had to wait up to 20 days for their product. It's the initial 5 days where nothing happens that's the real problem here.
Thank you for your review!
We're sorry to see that you have encountered these concerns with our estimated fulfillment times and I would like to give you some additional details on this.
We take 2-7 business (working) days to fulfill orders of custom products and you can see what goes into the fulfillment process in our FAQ here: https://www.printful.com/faq/shipping-packaging-fulfillment/6-how-long-does-it-take-for-my-order-to-be-processed-, then you would add shipping time to this estimate. Most of our orders are fulfilled within 3 business days.
Please not that if 5 days have already passed, you would not need to add an additional 2-7 business days to the estimate. You can see the estimated fulfillment timeframe for the order by opening it up in your Printful Dashboard > Orders. It looks like your order is currently already gone through quality check and should be packaged and shipped relatively soon.
If you have any additional feedback, as well as any questions or concerns, feel free to reach out to us at feedback@printful.com!
- Vita
Awesome work!
We appreciate the positive review! 😊
I've been with Printful through several ecommerce. They are one of my two favorites. The selection, quality, and delivery are excellent. I'm happy to partner with such a great company - and from my hometown. I love these folks.
Hey Lynda,
Thank you for your feedback, we truly appreciate it!
We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration! :)
-Lauma