Reviews (7,347)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its seamless Shopify integration, enhancing operational efficiency and simplifying product management. They praise the high-quality products, user-friendly interface, and robust design tools like mockup generators. The responsive customer support, efficient fulfillment, and reliable shipping are also highlighted. Additionally, the wide range of customizable products and diverse shipping options meet various customer needs, with a commitment to sustainability noted.

August 30, 2024

Loving the integration. Editing and uploading is seamless and both apps genuinely work in sync together.

Toteko
Canada
3 days using the app
Printful replied September 1, 2024

We're glad to hear you're loving the process! Thank you for the positive feedback! 🧡

July 23, 2024

Printful is very good at what they do. Allows full creativity on clothing designs.

Ms. S
United States
Over 1 year using the app
Printful replied July 25, 2024

We love making the creative process effortless for you. Thanks for sharing! ⭐

August 10, 2024

Considering that Printful is the top POD and the longest in the industry as far as I know, based in the US, I thought I'd give them a try. However, using their app has been unnecessarily stressful, and trying to ask for help has been even more stressful. No wonder I see most people prefer to go to Reddit for their questions instead of asking the creators of the app.

When I encounter issues with other apps, even if they are free or low-cost, the support teams always go above and beyond to solve the issue. They provide assistance through screenshots, video sharing, and even access to the website backend to fix the problem. It’s easy to see how passionate they are about their app. However, my experience with Printful has been different, leading me to distrust their service for selling high-value products to customers. Despite explaining which product type I’m working on and providing screenshots, their responses often seem off the mark.

For instance, I had a question about t-shirt mockups being blurry and whether this would reflect on the physical product. I provided a screenshot, but the response I received made me think I was talking to a chatbot: "It seems you have sent the wrong file," despite me clarifying that it was indeed my design. Imagine thinking your design is an error just because it's not “common.”

I also spent hours trying to get their canvas sizes right and ensure they bleed properly by editing images with the mockups I downloaded from their website to mirror edges. I did this for each size in their mockups for the canvas, but still had issues with each size image sticking to its respective size variant and not overlaying on the other sizes. After providing screenshots as usual, I got a response hours later asking, "Tell me what's the name of the t-shirt you're working on so I can see what’s the issue." This is frustrating, to say the least. Our time should be taken seriously.

I also had to install another paid app just to combine different products that are relevant so I don’t have to create multiple listings for the same product, like framed canvas and canvas. This has been incredibly frustrating, and after spending days trying to configure things without adequate guidance, not a single product has been pushed to my store because their system doesn’t work properly and their agents seem indifferent.
LMAO even their responses to reviews on the shopify store is "indifferent," just take a read. This reflects their customer service as well.
Update: Changed to 1 star, still no one is helping. They provide vague instructions telling you to download their size mockup guide for each canvas size to resize your design to each specific size. Yet they don't have the option to apply a separate image for each size, making their mockups useless, which makes mirroring edges impossible unless each product is just applied to one size. Separate file images/sizes should be allowed to be added to each size, we are not customers buying 1 size for ourselves but we are a dropshipping print on demand, their service and tools have yet to reflect that. Not sure where all the high ratings are coming from.

Glowup For All
United States
5 days using the app
Printful replied August 13, 2024

We appreciate the time you took to submit the detailed review! We're sorry to hear that your experience with locating the necessary information for building your store and products didn't go as smoothly as expected. We truly appreciate the feedback you shared, and would be more than happy to take a closer look into the situation. Feel free to send as an e-mail at feedback@printful.com and we'll gladly take a closer look into it.

August 30, 2024

Uninstalled the app and now the currency in my store is Japanese Yen! This is a disaster.

Sunny Box
United States
About 5 years using the app
Printful replied September 1, 2024

Thank you for sharing your feedback! We're sorry to hear that you're having trouble with the store currency. Please send us an email at feedback@printful.com and we'll be more than happy to review the situation.

October 27, 2024

yes

Camaradaenterprise
United States
Over 1 year using the app
Printful replied October 30, 2024

We appreciate your review! 🌟

July 1, 2024

The Printful platform is easy to use and gives a greater freedom of design than most. I have enjoyed the tools. The only thing I could say is many of the stock options are not the best. I would love to see a better diversity in stock image options for products. But out side of that it has been a pleasure to work with them.

AutPopsArt
United States
3 months using the app
Printful replied July 7, 2024

Thank you for your valuable feedback and positive review! 😊

July 15, 2024

Super impressed with the range of produces and ease of the design tools to create my products using my own files and images for my brand and store im building!

Altered State
United Kingdom
5 months using the app
Printful replied July 18, 2024

We’re glad you’re enjoying our services!🌟

August 11, 2024

I am very worried about the color saturation, and the placement of the logo. Both issues are difficult to deal with via chat. I really wish there was an option to speak on the phone.

Cats For Kamala
United States
5 months using the app
Printful replied August 13, 2024

Thank you for submitting your review! In case any additional help is needed when creating your products, you can always reach out to us via e-mail as well. Feel free to send us a message via e-mail at feedback@printful.com and we'll do our best to help out!

June 22, 2024

Would recommend Printful because it has several cool features and it is easy to navigate.

Designed by Definition
United States
About 7 years using the app
Printful replied June 26, 2024

We’re happy to hear you’re enjoying working with us! 😊

October 13, 2024

me encanta, muy optiomizado

Beast Generation
Dominican Republic
29 days using the app
Printful replied October 15, 2024

¡Gracias por la fantástica reseña! 🧡