Reviews (7,363)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the high-quality products, vibrant colors, and comfortable materials offered, along with user-friendly design tools and seamless Shopify integration. They value the quick 2-5 day shipping times, responsive customer support, and no minimum order requirement, which benefits small businesses. The automated fulfillment process and educational resources like blogs and webinars are also highlighted, alongside a commitment to sustainability and customizable shipping options.

March 7, 2019

Terrible. App doesn't work with Shopify, as it leaves order in pending status until you contact Printful. Then they give you a pdf on how to manually order the item and the PDF has completely wrong directions! Was glad I kept the support agent on chat so he could talk me through it as literally every step was wrong. then didn't take responsibility and after the manual order was in, they waited a ...

TesTEEZ
United States
20 days using the app
Printful replied March 7, 2019

Hi there! Thank you for your review! We're so sorry to hear that you have encountered some problems with the app! The orders should import from Shopify into your Printful ...

June 25, 2018

They met their print timeline, but then chose to ship DHL to USPS. The item got lost between DHL and USPS for a week, and missed the event the t-shirts were needed for. When contacted, and requested that they not use DHL but ship with USPS directly and save a full week of go-between, they told me it was my fault. DHL isn't a shipping service I offer in Shopify, or a shipping service I had ...

Striped Box Boutique
United States
20 days using the app
April 13, 2020

Very bad service
When setting the price, they wrote "Your profit is $ 10", as a result, my profit turned out to be -1.68 $ due to delivery and taxes. Thank you for not warning

Astroscope Shop
Poland
20 days using the app
Printful replied April 14, 2020

Hi, thank you for your review! The product cost doesn't include tax or shipping, therefore, the profit would only refer to the product price. When adding a product, on the ...

January 30, 2019

It's overtly complicated and poorly designed app. When you first open it you have to create another account in shopify. Everything is crammed in an app and you can't really see what you're doing. When I opened the chat window by accident, the top of it was obstructed by shopify frame, and I couldn't close it, while the agent logged on. He couldn't close it. I had to log out and log bag in. I lost ...

potatolove
United States
19 days using the app
May 24, 2018

Gar...Bage. Unless you're starting up a vintage brand expect your stuff to look like the clothes they hand out in 3rd world countries.

Hungry Ninja
Canada
18 days using the app
March 7, 2019

Trying to set up live shipping rates for my shopify store linked to printful. I was prompted I had to upgrade to my shopify account to use the live shipping. I did and now I am still having problems. Frustrating

Rescue Me Animal Charity
United States
16 days using the app
Printful replied March 9, 2019

Thank you for your review!

We're sorry to hear that you've encountered a setback during your store setup.
You can see a quick tutorial video on how to enable our live ...

April 28, 2022

Order Three White Sample Shirts. Two were dispatched and the third was not. After 5 or so days (after given shipment date) I contacted Support they never gave a reason as to why the order was not printed together or why the other shirt was late on printing and delivery. He just said he was sorry and moved it up in queue. Well according to their tracking info it was dispatched to carrier on 4/21/ ...

BlackSocialCloest
United States
14 days using the app
Printful replied April 28, 2022

Hello!

Thank you for your review and for sharing your experience. We're sorry to hear that it hasn't been the most positive, but certainly hope to improve it moving forward!

...
October 10, 2020

If I could rate it any lower, I would. For starters, the price is insanely high. There are PLENTY of different POD apps that compete on all aspects. However, that is not my issue. I can deal with high prices and long shipping like Printful has yet one thing has pushed me to the edge. Their support has to be the worst support of any app on this site. I have sent emails to every support staff from ...

Miami Bums
United States
14 days using the app
Printful replied October 11, 2020

Thank you for your review! We are very sorry to hear there is an issue with using our services! I see you are already in contact with our support team and we are ...

September 25, 2019

Terrible! When people order something, especially from the same state, they do not want it in 3 weeks. A customer made a purchase two different times and on one order, never even showed up!!!!!! Terrible! Use someone else.

Bayou Sunshine
United States
13 days using the app
Printful replied September 25, 2019

Hi, thank you for your review!
I'm sorry to hear that you haven't had the most pleasant experience with receiving orders! Our fulfillment timeframe is 2-7 business days for ...

September 24, 2019

Impossible to get assistance from support. They will cut you off mid-sentence at every chance and provide very little support in migrating from other POD printers. On a positive note, the print quality is great. Much better than Custom Cat. Sadly, integration is handle product by product/one by one, combined with salty support this is not a quality solution top to bottom.

Buzzkill Brand
United States
13 days using the app
Printful replied September 25, 2019

Hi there, thank you for your review!
I'm very sorry to hear that your experience with our customer service has not been the most positive! We agree that the communication ...