Reviews (7,309)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the quality of products like t-shirts and mugs, noting vibrant prints and durable materials. They appreciate the user-friendly design tools and efficient fulfillment process, with orders typically shipped within 2-5 days. Responsive customer support is also commended for effective problem resolution. Additionally, the integration with e-commerce systems and availability of sustainable products align with eco-conscious values, supporting business growth and inventory management.

August 31, 2023

great

Queen Khadijah's
United States
3 months using the app
August 17, 2023

Gostei muito, integração fácil e funciona muito bem, e os parâmetros alterados são atualizados rapidamente.

ShopeeLivre
Brazil
3 months using the app
April 6, 2017

What used to be a great company has devolved into a corporate brute that is impossible to work with. The end user is at fault for EVERYTHING and Printful cuts corners to earn even more money from any mistake. Rather than putting a system in place to warn the end user of any potential sync issues Printful pockets the additional money spent creating replacement orders. Don't ever expect customer service to be helpful. They are available solely to tell you there's nothing to be done but have you place more orders.

I used to be so proud of Printful and happy with the service, now we're planning on switching as soon as possible.

American Car Craft 2
United States
Almost 6 years using the app
Edited December 4, 2020

Obviously, the pandemic has hit every business extra hard, but over the past 6 months, our shop has had numerous orders fulfilled OUT OF ORDER. The worst part is that they were mostly for the same item. One order comes in and doesn't go out for a week and a half, but we would have an order or two (or three) get fulfilled in a couple of days. FOR THE SAME ITEM! At one point we had 5 orders fulfilled and shipped before an older order went out. Did I mention that it was for the same item and no waiting for restocking? We've been very patient with Printful over the last 3 years, but now that our sales are picking up even more, we're starting to get a few chargebacks on items that are taking longer than expected. For instance, we have an order that was placed 9 calendar days ago and still says "Printing." As I said, SLOWER fulfillment is understandable, but OUT OF ORDER fulfillment is a systemic issue that needs to be fixed. Especially since we work with other On-Demand companies that had little-to-no delays during this whole pandemic (except for shipping of course). I'm willing to update this review if we could all get a real explanation on why this is happening because I know other store owners who've had the same issue. If this weren't an issue, I would give Printful a 4/5, but when order fulfillment management causes us to have to spend extra time doing damage control with customers, it takes away a lot of the convenience of using an On-Demand Printing service. They're lucky to get 2 stars. (UPDATE: 12/4/2020)
We're updating our response and taking away a star. We have NOT been in contact with anyone (management/leadership/etc.) who has the power to do anything, give us a real answer, or provide adequate credit for the chargebacks caused by problems you admit are your fault. Everyone we talk to has to "get with their team" or escalate to someone who turns out to be on the same level. Meanwhile we're still seeing orders from Nov. 16th and 22nd that aren't in our customer's hands yet, and some haven't even finished printing. Two of the customers have OTHER orders that were placed after that have been on schedule, and some already delivered. It looks completely unprofessional when you don't give us proper inventory status, so we can keep the customers updated. The main point we've got from all of your explanations of the inventory issues is this: Every single item could be "out of stock," but no store owner would know unless we contact you guys and inquire about each order. You've already looked at our account. Please take a minute and check our order flow and try and tell us that it's anything even close to "FIFO."

Superior Digital Outlet
United States
Almost 6 years using the app
Printful replied December 4, 2020

Hey there, thank you for sharing your feedback with us! We're very sorry to see some issues with stock delays for your orders.

The current situation with pandemic has caused some stock shortages industry-wise, we are continuously communicating with our stock suppliers. We are working on improvements on how we notify our customers regarding any stock shortages or any possible delays as much as we can. We're doing our best to keep with our first in, first out (FIFO) approach. But it's not always possible because of stock issues, production capacity, using backup facilities, and many other reasons. In some cases, FIFO won't apply, but we're trying to stick to it as much as possible.
I see that you have been in direct communication with our support team in relation to your concerns and we hope to resolve it as soon as possible!

-Lauma

May 20, 2021

Awesome add ons and services! Can't wait to order my own merch and actually feel it in my hands! Great job Printful!

The Family Merch Plug
United States
3 months using the app
September 11, 2022

This is the perfect tool to help me dropship the perfect items. I love using printful, and it helps me get what I need done.

Sb Love Crafts
United States
3 months using the app
November 24, 2023

easy to use

Islamicapparel
United Kingdom
3 months using the app
December 15, 2022

So far seems alright but have not had many views. though I am just starting. Hopefully more views will lead to sales

cntryside
United States
3 months using the app
November 29, 2020

I use this app to help me import shirts to my shopify store. So far i have enjoyed the web version of the app. I do wish the mobile version worked better. You're unable to really use that one to make shirts and are directed to the website.

Sheer Drip
United States
3 months using the app
Printful replied November 30, 2020

Thank you for your positive review! We're so happy to hear you are enjoying our services! We look forward to a long-lasting collaboration! Our mobile app version is still being developed and there should be more features added to it in the future! :)

If you have any additonal feedback or anything else, please feel free to reach us at feedback@printful.com!

-Lauma

August 4, 2023

In conclusion, if you're a creative entrepreneur seeking a hassle-free way to turn your designs into stunning merchandise, the Printful App is your ultimate ticket to success. The unparalleled convenience, diverse product selection, exceptional print quality

ELBACHA
Morocco
3 months using the app